Phuong “Cindy”

Le

EXPERIENCE

‘McCarthy Medical Center, Milpitas, CA — Office Clerk

September 2016.

‘Completed one-on-one patient intakes.

‘Oversaw and coordinated communications between patients and

the Center's staff.

Utilized office management software to record and track patient

information.

Fostered operational efficiency and compliance with company

policies through effective coordination of office tasks and clerk

duties.

Input data into spreadsheets and databases.

Interacted with patients by phone, email, or in-person to provide

important information.

Coordinated and scheduled meetings and appointments.

AMC Glass Services Inc, San Jose, CA — Office Assistant

ctaber 2021 - March 2022

Informed and supported management team through consistent

‘communication and administrative support duties.

Organized events and meetings.

Monitored and tracked budgets and expenses.

Managed incoming correspondence to enhance the efficiency of

the office,

Collaborated with various departments to complete assigned

tasks.

Crab and Cray Seafood, San Jose, CA — Kitchen Manager

March 2016 March 2020

‘Oversaw and managed kitchen employees and kitchen tasks.

Served as middle man between kitchen employees and

upper-management— created transparency and motivation for

employees and clear communication for upper-management.

Handled escalated customer concerns with speed and

knowledgeable support to achieve optimal satisfaction and

maintain long-term loyalty.

454 Sobrato Dr

Campbell CA 95008,

669-***-****

lephuongs}ad46gg@r.postjobfree.com

SKILLS and CERTIFICATIONS

+ Customer service

interactions

+ Digital

‘communications

+ De-escalation tactics

+ Fluency in MS office

Suite

* Self-Service Food

Certification

+ Fire Casualty

Insurance Broker

License

VOLUNTEER EXPERIENCE

‘An Lac Temple

«Participated in food

distributions to the

community, helped

clean the Temple,

assisted the elders

at the Temple

EDUCATION

Milpitas Adult

Education, Milpitas, CA

— GED

June 2013

LANGUAGES

Native fluency in English

and Vietnamese

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