Jessica Tafolla

Anaheim, CA ***** • Cell: 714-***-**** • ad46a4@r.postjobfree.com

Professional Summary

Motivated worker seeking entry level. Friendly, outgoing, and energetic team player with strong work ethic and drive.

Skills

Fluent in Spanish Customer Service Time Management Organization Problem Solving Microsoft Office Social Media Team Player Supervise Employees

Work Experience

Captek Softgel International, Inc. – Cerritos, CA 08/08/2023-Current

Inspection & Operator

●Perform visual inspections on softgel products to ensure they meet quality standards and specifications.

●Operate production machinery according to standard operating procedures (SOPs) and safety guidelines.

●Monitor production processes to identify any issues or deviations from quality standards and take corrective action as needed.

●Conduct routine maintenance and cleaning of equipment to ensure optimal performance and adherence to hygiene standards.

●Record inspection data and production metrics accurately in logbooks or computer systems.

●Assist with packaging and labeling of finished products as needed.

●Collaborate with team members and supervisors to troubleshoot problems and implement process improvements.

●Adhere to all company policies and procedures, including safety protocols and GMP (Good Manufacturing Practices) guidelines.

●Maintain a clean and organized work area to ensure a safe and efficient work environment.

●Participate in training programs and continuous learning opportunities to enhance job knowledge and skills.

Munch Thai Food and Sweet Tea - Anaheim, CA 10/03/21-04/08/2023

Lead Server

●Provide excellent customer service to all guests, ensuring a positive dining experience from start to finish.

●Supervise and coordinate the activities of the front-of-house staff, including servers, hosts/hostesses, and bussers.

●Train new servers on restaurant policies, procedures, and service standards, ensuring consistency and professionalism.

●Assign duties and responsibilities to staff members, such as seating assignments, table service, and side work tasks.

●Assist with opening and closing procedures, including setting up the dining area, taking reservations, and preparing for service.

●Take and process customer orders accurately and efficiently, ensuring all special requests and dietary restrictions are communicated to the kitchen staff.

●Monitor dining room activity and respond to guest inquiries, concerns, and feedback in a prompt and courteous manner.

●Collaborate with the kitchen team to ensure timely and accurate delivery of food orders, maintaining proper food presentation and quality standards.

●Handle cash and credit card transactions, reconcile receipts, and ensure accuracy in billing and cash handling procedures.

●Maintain cleanliness and organization in the dining area, including tables, chairs, floors, and service stations.

●Uphold health and safety standards, including proper food handling, sanitation, and hygiene practices.

●Assist with inventory management, including stock rotation, ordering supplies, and monitoring equipment maintenance.

Panda Express – Garden Grove, CA 92841 10/21/2020-10/01/21

Counter Help

●Answer guest questions and address any concerns or complaints in a professional manner.

●Assist guests in selecting menu items and provide recommendations as needed.

●Take accurate orders using the POS (Point of Sale) system and ensure orders are entered correctly.

●Process payments accurately and efficiently, including cash handling and credit card transactions.

●Prepare and package orders according to Panda Express standards, ensuring accuracy and presentation.

●Maintain cleanliness and organization at the counter, including wiping down surfaces, restocking utensils and napkins, and disposing of trash.

●Ensure that food safety and sanitation standards are upheld at all times.

●Collaborate with kitchen staff to ensure timely and accurate order preparation.

●Assist with other tasks as needed, including restocking supplies and performing opening or closing duties.

Additional Experience

Carhop Sonic, Fullerton, CA 03/27/2018-10/20/2020

Education

Anaheim High School Diploma

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