Kimberly Grant

Ft. Lauderdale, FL *****

954-***-**** – ad469x@r.postjobfree.com – linkedin.com/in/kimberlygrant68

SENIOR PROJECT MANAGER/AGILE PRODUCT OWNER

IT Program Manager - Certified Scrum Master (CSM)

Experienced, accomplished professional with expertise leading global teams and fostering productive relationships to facilitate successful outcomes. Summary

Extensive background in leading cross-functional agile and waterfall projects in multiple IT disciplines.

Demonstrated success partnering with multimillion-dollar corporations to enhance operational efficiencies and reduce costs.

Solid history of improving team effectiveness and productivity by leading multiple program management projects on-site and remotely.

Highly adept at overseeing assignments from concept to completion ensuring on-time, on-budget, and on-target results.

AREAS OF EXPERTISE

Full SDLC Management Vendor Management Process Improvements SaaS Implementations Cost Estimation/Budgeting Business Analysis Change Management Customer Relations Cross-Team Collaboration Executive Presentations IAM/Password Management DevOps Management Microsoft Office Suite/Office365 Microsoft Project Clarity Planview JIRA SharePoint PowerPoint Active Directory Google Suite

CAREER HIGHLIGHTS

●15+ years of Project experience.

●For Medavie Blue Cross - Pioneered the implementation of agile development by organizing 5 Scrum teams, creating/managing the Scrum boards in JIRA, and running the Scrum of Scrums weekly meetings.

●For Medavie Blue Cross - Leadership of complete agile lifecycle of key customer-related healthcare benefit applications providing benefits to individuals, groups, and government agencies. Direct ~50-person team and $3MM annual budget.

●For Citigroup - Saved $4M annually by realigning client resources, decreasing headcount by 37 and moving 9 people to client paid by analyzing staff locations/roles and responsibilities/contractor costs. Created a business office model for Corporate Architecture solutions development including staff mentorship guidelines. Managed integration of all major systems with custom-developed solution allowing employees self-service options for resetting passwords and reduction in help desk staffing by 25 people. Reduced operating expenses by $108K annually by implementing a new procedure to review and analyze spending. Integrated agile methodology into software engineering processes including creation of Epics utilizing Jira and Team Foundation Server.

●Received Citigroup Dazzle Award for outstanding contributions. Honored for tireless involvement in deployment of Automated UNIX Provisioning product saving $2M annually.

PROFESSIONAL EXPERIENCE

Citrix/Cloud Services Group– Ft. Lauderdale, FL (onsite) April 2023 – November 2023

Sr. IT Project Manager

Developed schedule plans and defined project scope and objectives by coordinating with all relevant stakeholders. Interfaced with Partners to align business goals with project goals, resolved issues and mitigated known risks. Arranged and maintained project charters/plans, business requirements, statements of understanding, communications, and status reporting for senior management. Facilitated meetings with business leaders.

Key Contributions:

Managed the development team for the implementation of an eCommerce Cloud Distributor Marketplace with Arrow Technologies in Europe.

Managed the automation of Partner Private Offers with Google Cloud, Amazon Web Services and Azure Cloud.

Managed the creation of an automated Pop-Up for partners in Africa and the middle east to sign an NDA for access to Partner services with Cloud Services Group.

WELLS FARGO– Ft. Lauderdale, FL (remote) July 2021 - April 2023

Product Owner/Lead Scrum Master

As Product Owner of the Transaction Utility product, I was responsible for developing key relationships with sponsors, peer teams and other cross-program teams to deliver solutions that met business objectives. Responsible for the product strategy and roadmap as well as promotion of the product to ensure adoptability. Capture, documentation and grooming of user stories in JIRA as well as support and direction to scrum teams was key to success. Creation, implementation and tracking of plans to ensure successful implementation within timelines as well as documenting and proactively monitoring risks and issues. Reporting and presenting accomplishments, status, and issues to Sr. Leadership.

Key Contributions:

●Led a team of 14 analysts and developers to create the Utility’s first MVP release to enable customer interactions digitally regarding deposits to their checking accounts.

●Led a project to analyze customer bill payments to gain insights into WF customers paying competitor credit cards to enable a marketing campaign for Wells Fargo credit cards.

●Configured the team JIRA project including multiple boards and custom filters. Also prepared for the migration to JIRA Align.

●Coordinated with the larger Consumer Data Framework organization to enable synergy across teams/products and create regular Leadership reports.

As Lead Scrum Master, I led two teams for the Transaction Utility area. Responsibilities included running the daily standups, backlog grooming, sprint planning (including planning poker), release planning and team review and retrospectives. Managed sprint release deliverables and proactively identified and resolved impediments. Ensured sprint releases stayed on track and updated sprint activities in JIRA. Communicated Agile team’s progress to leadership. Tracked team’s dependencies and impediments. Participated in SAFE program increment (PI) planning events. Identified dependencies between Agile teams and communicated and resolved any issues that arose.

Key Contributions:

●Created custom dashboards in JIRA using rich filters for both teams to customize views for easy access to team information.

●Managed the team’s projects in JIRA Align, including risks and dependencies.

MEDAVIE BLUE CROSS – Moncton, NB (hybrid) Jan. 2019 to June 2021

Senior Project Manager

Managed development teams providing custom healthcare benefit applications. Developed budget and schedule plans. Defined project scope and objectives by coordinating with all relevant stakeholders. Interfaced with the Client to align business goals with project goals, resolved issues and mitigated known risks. Coordinated the activities of different technology teams, both onshore and offshore to ensure skills were appropriate for project tasks. Negotiated with resource managers to allocate appropriate resources. Arranged and maintained project charter/plan, business requirements, communications, and status reporting for senior management. Facilitated meetings with business leaders and steering committee representatives. Created/managed project SharePoint sites. Developed new JIRA workflow to be used on future new development projects. Worked with customers to build/groom Product Backlog and enter such into JIRA. Evaluated Planning/Estimation tools and made recommendations to management. Coached team members on using JIRA and migrating to an agile mindset. Delivered projects to completion, owned the scope, cost, schedule and risks for the projects.

Key Contributions:

●Created and directed a team focused on Data Improvement throughout the organization which resulted in $2MM annual revenue increase.

●Managed the full agile lifecycle for Business Transformation of the Healthcare Claims and Payments system for private, government and third-party customers reducing the risk of failures on the old platform by replacing it with modern and supportable infrastructure. Total program budget of $35MM.

J.D. IRVING LIMITED – Saint John, NB (onsite) June 2017 to October 2018

Senior Project Manager

Supervised 10-person team of business analysts, design developers, and reporting developers. Utilized Clarity for full project lifecycle management. Facilitated meetings with business leaders and steering committee representatives. Served as Scrum Master on agile initiatives. Collaborated on a successful $4B multi-year RFP/contract providing marine towing services. Arranged and maintained project charter/plan, business requirements, communications, and status reporting for senior management. Deployed a Business Continuity Plan allowing continued operations in the event of unforeseen outages. Estimated requirements and created comprehensive RFPs for SaaS solutions to initiate mass notification system, automated A/P system, and contractor management system enterprise-wide.

Key Contributions:

●Full Lifecycle Project Management: Conducted full agile project lifecycle of information management projects allowing for corporate-wide Document Digitization, successfully digitizing 172 file cabinet contents to individual customized/searchable SharePoint sites resulting in the ability to create multiple new workspaces.

●Budgeting/ HR Shared Services RPA Established financial accountability and teamed with vendor to develop and administer a pilot to automate payroll-related activities using custom-developed BOTs resulting in saving two FTEs annually.

●Internet of Things (IoT): Directed five pilots from multiple vendors enabling implementation of an IoT platform.

2578897 Ontario Inc. – Ottawa, ON (onsite) October 2016 – May 2017

Senior Project Manager

On a contract with Bell Canada, I prepared and maintained project charter/plan, business requirements, approach documents, communications, issue/decision/ risk logs, and additional supporting project documents. Directed 10 business analysts, design developers, and reporting developers. Prepared weekly status reports for senior management. Leadership of steering committee meetings and presentations for discussion.

Key Contributions:

●Insight Reporting: Collaborated with Bell Business Markets to deploy business intelligence project on external reporting for customer accounts increasing revenue uplift saving 16 monthly staff hours and excelling in risk mitigation.

●Time Reporting: Enabled all BBM employees to report time at granular level using SAP or CA RMT providing management with deeper insight into billable activities.

CITIGROUP – Ottawa, ON/Jacksonville, FL (remote) Sept 2006 to August 2016

IT Chief of Staff/Program Manager (2011-2016)

Served as Scrum Master on agile initiatives and primary platform contact. Oversaw two direct staff and eight team leads indirectly, and more than 100 additional personnel. Coordinated contracts with vendors. Worked as liaison for risk, control, and information security team. Orchestrated roadmap creation/maintenance, book of work, SOWs and $15MM+ annual budget process. Facilitated staff and executive leadership meetings. Escalated accomplishments and hot topic issues through skillful management and communication of PowerPoint, Confluence, and SharePoint sites.

Key Contributions:

●Cost Analysis: Conceptualized and launched automated reporting system for financial data and status update purposes enabling leadership access to full cost details. Deployed and managed custom password management tool resulting in $200K annual licensing fee savings.

●Systems Management: Managed integration of 100+ applications to Windows 2010 platform.

Project Manager/Project Control Officer (2010-2011) (remote)

Oversaw all aspects of eight team leads working on 60+ projects in progress within Enterprise Infrastructure Solutions Group.

Key Contribution:

●Managed all system upgrades and security enhancements.

Senior Systems Engineer/Team Lead (2006-2010) (remote)

Devised, implemented, and managed specialized needs of multiple projects. Supervised five staff and one vendor.

Key Contributions:

●P-Synch Password Management: Served as team lead for execution/installation/customization of COTS Password Management software for all nine Citigroup North America business lines. Merged all major systems (Active Directory (AD), Exchange, SSO, Safeword) with P-Synch allowing employees to self-service password resets enabling reduction of 25 help desk personnel.

●IAM User Provisioning: Built, introduced, customized HP OpenView Select Identity (OVSI) provisioning software for CitiCards North American division. Led technical product installation/configuration, devised process documents, guaranteed compliance with security policies, coached other team members, facilitated status meetings, submitted status updates, and arranged multi-disciplinary cross-functional team members.

Additional professional experience as Project Manager/Senior IAM Consultant (2004-2006) for Fischer Identity, Naples, FL; Project Manager/Senior Solutions Engineer (2004) for Champion Solutions Group, Boca Raton, FL; Project Manager (2003-2004) for Andrx Pharmaceuticals, Weston, FL; Project Manager (2000-2003) for IBM Global Services, Miami, FL; Senior Messaging Administrator (1999-2000) for Pacific International Services, Miami, FL; and Lotus Notes Administrator (1997-1999) for IBM Canada, Toronto, ON

EDUCATION AND CREDENTIALS

Bachelor of Science in Computer Science

Mercy College Dobbs Ferry, NY

Certifications

Certified Scrum Master (CSM) PROSCI ADKAR for Project Managers Lean Six Sigma White Belt Certified Novell Administrator CNA Network Management (MCSE Track)

Professional Development

Business Communications Information Technology Cost Estimation Resolving Conflict

Project Management Simplified Agile Project Management Managing Project Scope

Office 365 Tools MS Excel Pivot Tables

References available upon request.

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