Post Job Free

Resume

Sign in

Customer Service Shift Lead

Location:
Oxnard, CA
Posted:
April 22, 2024

Contact this candidate

Resume:

James Rothenburg

Manager - Upstate Shredding and Ben Weitsman

Cato, NY

ad468c@r.postjobfree.com

+1-315-***-****

To utilize my managerial experience in a management position assisting a company in its

financial growth and best business practices while keeping production and processing volumes up

Work Experience

HB FULLER February 2020 to present

Day shift lead supervisor

Batch formulation

Safety

Maintenance

Housekeeping

Oversee day to day production during the day shift

Ensure batches are being manufactured properly

Assist with leading safety meetings

Manager

Upstate Shredding and Ben Weitsman -

Syracuse, NY

July 2002 to 2020

East Coasts largest privately owned scrap metal processor and recycling center

Manage all aspects of day to day yard operations including equipment maintenance, truck and rail shipments, the hiring, firing and disciplinary actions over all employees; oversee all retail purchases, 90% of scrap metal accounts, all receivables of ferrous and non-ferrous accounts; successfully increased number of industrial accounts and increased sales volumes of ferrous and non-ferrous materials; implemented employee safety program, safety and production bonus plans and preventive maintenance program; negotiate large equipment purchases and N.Y.S. grant awards for sizeable recycling projects; responsible for all customer service needs and maintaining customer relationships

Select Accomplishments:

• Recognized for increasing company division net profits over gross sales

Materials Coordinator

Wabash Aluminum Alloys -

Syracuse, NY

February 1995 to July 2002

Aluminum recycler and provider of aluminum alloy

Select Accomplishments:

Regional Tolling Coordinator

Wabash Aluminum Alloys

2001 to 2001

2001), tracked specific suppliers material in northern region facilities; responsible for efficient receiving and processing of materials, materials returned in ingot or molten form; end of month invoicing; worked directly with sales team on conversion and tolling business; oversee all customer service needs

Metal Settlement Coordinator

Wabash Aluminum Alloys

1999 to 1999

1999), supervised receiving weigh master for all scrap material to ensure proper contractual agreements met; oversee receiving personnel to ensure proper weighing protocol and quality of incoming raw material is up to code; contact for suppliers regarding weight and quality discrepancies; responsible for updating all customer accounts and aged contracts, data entry for all contracts and accounts payable; approved freight payments of raw material received; selected for training for Junior Buyer

Area Leader

Wabash Aluminum Alloys

1996 to 1996

1996), responsible for controlling drum speeds, temperatures and weekly inventory; supervise workers on dryer shift and furnace operators; started in Receiving, required to unload/load trucks, weigh material, perform quality checks

Education

High school diploma

Skills

Operations Management

Leadership

Communication skills

Additional Information

SKILLS & ABILITIES

Experience in Operations Management, Accounts Receivable, Buying, Selling and the Art of Negotiation ● Strong Customer Service background ● Articulate; ability to interpret complex information, identify inefficiencies

and take necessary steps to improve processes ● Goal focused; driven to foresee outcome

to avoid delays and prolonged processes ● Experience with Microsoft Word and Excel



Contact this candidate