Jennifer Sanchez

ad466q@r.postjobfree.com 714-***-**** Phoenix, AZ

SUMMARY

Seasoned Customer Service Representative with 16 years of experience, including direct call center engagement. Proficient in remote work, adept at managing high-volume customer interactions and maintaining meticulous records. Seeking a Customer Service Representative role to leverage proven communication and documentation skills. WORK EXPERIENCE

Triwest Phoenix, AZ

Customer Service Representative Dec 2022 - Feb 2024

• Managed high-volume telephonic and email correspondence, ensuring timely and professional responses to customer inquiries.

• Maintained comprehensive records of customer engagements, documenting details of interactions, transactions, and feedback.

• Communicated effectively with new and existing customers, delivering policy and service information to facilitate understanding and customer satisfaction.

MSLA/ UnitedHealth Cypress, CA

Medical Records Sorter 2 Aug 2017 - Jan 2023

• Coordinated the retrieval and organization of medical data pertinent to veterans' disability claims, streamlining the process for efficiency.

• Facilitated the prompt generation and distribution of medical documentation, meeting contractual deadlines and adhering to company protocols.

• Converted and accurately cataloged medical files within the database, maintaining meticulous records for reference and compliance.

ABS Health Inc Whittier, CA

Study Coordinator/ Medical Assistant Apr 2012 - Sep 2017

• Coordinated study visits and managed the preparation for audits and representative consultations, ensuring compliance with regulatory standards.

• Conducted patient assessments, facilitated physician procedures, and maintained inventory by ordering necessary supplies for clinical studies.

• Handled patient scheduling, managed confidential records, and performed phlebotomy tasks, including the processing and shipping of samples.

Whittier Hospital Whittier, CA

Unit Clerk Mar 2008 - Mar 2012

• Managed multi-line phone system, efficiently scheduling medical procedures and coordinating patient communications.

• Maintained inventory control for departmental supplies, ensuring availability and operational readiness.

• Assisted with patient care by conducting ECGs, supporting physician procedures, and accurately documenting vital signs and medical findings.

EDUCATION

Bryman College

Diploma, Medical

Whittier, CA

2001

Horizon High School Fullerton, CA

None

CERTIFICATIONS

Certified Medical Assistant None

BLS Certification None

CPR Certification None

Certified Phlebotomy Technician August 2002 to Present Driver's License None

RMA None

First Aid Certification None

CNA None

CNA None

LPN None

Life & Health Insurance License None

SKILLS

Scheduling • Data Entry • Excel • Microsoft Excel • Microsoft Word • FileMaker • Multi-Line Phone Systems • EMR Systems • Medical Scheduling • Medical Records • Medical Billing • Patient Care • Medical Office Experience • Insurance Verification • Experience Administering Injections • Vital Signs • Transcription • Laboratory Experience • Medical Terminology • Icd-9 • Icd-10 • Anatomy Knowledge • EMR Systems • Hospital Experience • Documentation Review • Typing • Data Collection • Clinical Research • Customer Service • Windows • Analysis Skills • Personal Injury Law • Quality Assurance • Live Chat • PeopleSoft • Leadership • Google Docs • Remote Access Software • Public Relations • Supervising Experience • Adobe Acrobat • Telemarketing • Project Management • Cold Calling • Communication Skills • Care Plans • Negotiation • Account Management • CRM Software • Sales • Ats • Customer Relationship Management • Private Practice • Osha • Mac OS • iOS • Patient Monitoring • Cardiology • Google Suite • Inside Sales • Order Fulfillment • Salesforce • B2B Sales • Multi-tasking • Verbal Communication • Independent Work

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