Customer Service Relations
Resume:
M Melissa Pike
1-541-***-**** ad466h@r.postjobfree.com Reedsport, Oregon 97467
SKILLS
Staff Training and
Development
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• Budgeting expertise
• Policy Enforcement
• Scheduling proficiency
• Customer service focus
• Operations Management
• Staff Management
• Priority management
• Employee Motivation
• Training and mentoring
Processes and
procedures
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• Goal-Oriented
PROFESSIONAL SUMMARY
I am a motivated individual with solid work experience managing all levels of large-scale projects. I strive to provide a positive support to individuals that need motivation and reassurance through means of resources and positive reinforcement. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. WORK HISTORY
June 2018 - September 2023
Manager On Duty, Three Rivers Casino Resort, Coos Bay, OR
• Maintained the safety and well-being of the staff and guests. Improved team productivity by implementing efficient scheduling and task delegation processes.
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Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
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Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
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• Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks. Strengthened relationships with key clients through regular communication and proactive problemsolving.
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Led successful cross-functional projects to drive business growth and improve operational efficiency.
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Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
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Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
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Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
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Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
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Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
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Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
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• Trained employees in essential job functions.
Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
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Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
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September 2016 - June 2018
Security Supervisor, Three Rivers Casino Resort, Coos Bay, OR June 2016 - September 2016
Sales Associate, WAL-MART, Coos Bay, OR
June 2011 - May 2016
Jail Administrator /Deputy Sheriff/ Court Bailiff, Oregon County Sheriff Department, Alton, MO
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Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
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Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
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Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
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Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
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Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
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Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
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Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
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• Recorded incident reports with detailed accounts of occurrences.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Conducted regular patrols of facility to detect and deter security threats.
• Customer service, answering phones and assist customers with issues and questions
• Stocking, organizing stock
• Cashier, money handling, inventory of stock.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
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Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
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Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
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Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
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Resolve customer complaints or answer customer questions regarding policies and procedures
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Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
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Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
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Train or instruct employees in job duties or company polices or arrange for training to be provided
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Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
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• Recruit, Interview, and select employees
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff
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• Security of the courts staff, judge, inmates and general public
• All Jail tasks such as transports, medical care, intake/discharge, and all daily operations
• Billing with local and state facilities
• Head of security detail for all trials, and general court proceedings. Improved inmate safety by implementing effective security protocols and conducting routine inspections.
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Enhanced staff efficiency with comprehensive training programs and clear communication of expectations.
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Streamlined daily operations by overseeing the implementation of jail policies and procedures.
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Reduced incidents of violence through proactive conflict resolution strategies and relationship-building initiatives.
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Managed budget allocation, ensuring sufficient resources for all aspects of jail administration.
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Developed collaborative partnerships with law enforcement agencies to ensure smooth inmate intake processes.
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Maintained a secure environment by regularly reviewing surveillance systems and addressing potential vulnerabilities.
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Optimized staff scheduling to maintain appropriate officer-to-inmate ratios while minimizing overtime expenses.
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Achieved consistent compliance with state regulations by meticulously maintaining accurate records on inmate populations, incidents, and transfers.
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Ensured timely resolution of inmate grievances by implementing an effective complaint tracking system and addressing issues promptly.
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Coordinated medical care for inmates with healthcare providers, ensuring proper treatment plans were followed as well as medication management protocols were adhered to.
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Cultivated strong relationships with vendors and partners supporting administrative operations.
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• Monitored criminal activity in community to identify suspicious activity. Built excellent rapport and working relationship with community to build trust and improve upon communication.
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Improved courtroom efficiency by assisting judges with administrative tasks and managing court proceedings.
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Ensured a secure environment for all parties involved in court cases by conducting thorough security checks and monitoring activities within the courtroom.
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Streamlined communication between the judge, attorneys, and other court personnel by delivering documents and messages in a timely manner.
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Maintained order in the courtroom during high-stress situations by implementing conflict resolution techniques.
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Enhanced public safety by escorting defendants to and from holding cells, ensuring no disruptions occurred during court proceedings.
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Assisted jurors throughout the trial process, addressing any questions or concerns to ensure a fair and unbiased verdict.
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Upheld confidentiality of sensitive information while managing case files, protecting the integrity of each trial.
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Expedited legal processes through effective collaboration with fellow bailiffs, law enforcement officers, and court staff.
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Contributed to a respectful courtroom atmosphere by enforcing proper etiquette among attendees during trials.
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Demonstrated professionalism as an official representative of the court system when interacting with various stakeholders both within and outside the courthouse setting.
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Promoted a sense of orderliness within the courthouse through operational support in areas such as opening and closing procedures, room set-up, and material distribution.
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Screened persons entering courthouse using magnetometers, x-ray machines and other devices to collect and retain unauthorized firearms and other contraband.
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• Called court to order and announced judge entrances.
• Maintained order in courtroom during trial and guarded jury from outside contact. EDUCATION
March 2020
Associates In Applied Science, Criminal Justice
Southwestern Oregon Community College, Coos Bay, OR June 2005
Post A License, Law Enforcement
South Central Career Center, West Plains, MO
May 2000
General Education
Liberty HIGH SCHOOl
ADDRESS
1289 Hawthorne Ave, Reedsport, Oregon, 97467
PHONE
COVER LETTER
To the Hiring Manager,
Please accept this letter as an expression of my interest in the position. I am highly motivated, and progress focused, with a long-standing background in external and internal guest service with a track record of initiative and dependability. Throughout my careers, I have enhanced my management and business planning abilities through courses hosted by the Purpose and Performance group. Courses include leadership essentials and six discoveries. I am a capable and consistent problem solver, skilled at prioritizing and managing project proficiency. In my previous roles, I contributed decision making, management, and community relations toward team efforts, and business improvements. I am progressive minded and in tune with the needs of my team. I have proven to be effective and collaborative well with strong leadership talents. I believe my specific skill set and background will be in line with the organizational and team goals. I have achieved an Associate degree in Criminal Justice and also 12 years combined experience as a Deputy Sheriff. Experience including Jail Administrators and Court bailiff. I have experience with report writing and court documentation. I have experience communicating and handling of inmate issues also defendants in a public setting. I recently worked 7 years as a manager on duty in a gaming casino. This position extended my skills of communication, report writing, and management of people and tasks. I am willing to further my education in the field of Criminal Justice or relative field if my combination of skills and experience are not sufficient. Sincerely, Melissa A. Pike
ad466h@r.postjobfree.com
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