Heather Maggio

Natchitoches, LA *****

ad466f@r.postjobfree.com

+1-318-***-****

• To build a long term career in the customer service industry with opportunities for advancement

• To enhance my educational and professional skills in a stable and dynamic workplace.

• To solve problems in a creative and effective manner in a challenging way for any employer.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

General Manager (GM)

Hampton Inn and Hampton Inn & Suites - Shreveport, LA December 2015 to December 2018

I was responsible fo maintaining a 84 room property. I had to get hotel ready to pass Hilton inspections, and supervised a 45 member team. I had to ensure each guest was happy with their stay. I handled every situation that would arise and with attention to small details. Front Office Manager

Dr. Morealle - Natchitoches, LA

February 2012 to September 2015

I answered phone calls, made sure equipment was ready when Dr arrived in exam rooms, scheduled appointments, charted, kept up with patients files Front Desk Receptionist

Abendroth Paint and Body - Lafayette, LA

January 2012 to January 2015

I was responsible for putting estimates into computer, assisting adjusters with information about customers vehicles, Pro shop for one of the insurance companies, handled insurance payments, informed customers on progress to their vehicles, assisted owner in paperwork, filing, etc. I would love to be a part of your team and look forward to hearing from you. Education

General Manager

Hilton University - Memphis, TN

July 2016 to July 2016

Diploma in General studies

Natchitoches Central High School - Natchitoches, LA August 1985 to May 1990

Skills

• MICROSOFT OFFICE (10+ years)

• inventory

• Operations

• Payroll

• Scheduling

• Training

• Administrative Assistant

• Data Entry

• Excel

• Clerical

• Microsoft Word

• Receptionist

• Filing

• Time Management

• Administrative Experience

• Clerical Experience

• Microsoft Outlook

• Billing

• Front Desk

• Organizational Skills

• Schedule Management

• Recruiting

• Multi-line Phone Systems

• Profit & Loss

• Inventory Control

• Office Management

• Leadership

• Management

Certifications and Licenses

General Manager

July 2016 to July 2021

Assessments

Customer service — Completed

February 2020

Identifying and resolving common customer issues

Full results: Completed

Administrative assistant/receptionist — Completed

March 2020

Using basic scheduling and organizational skills in an office setting. Full results: Completed

Typing — Proficient

November 2021

Transcribing text

Full results: Proficient

Customer service — Proficient

January 2022

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

■Skills:

Microsoft word, excel, powerpoint, excellent computer skills. Excellent customer service.

Answer multiple phone lines.

■Certifications/License:

ServSafe

January 2016 to Present

General Manager certification

July 2017

CPR

January 2018 to Present

Additional Information:

Would be willing to relocate.

Contact this candidate