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Customer Service Operations Manager

Location:
Lakewood, CO
Posted:
April 22, 2024

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Resume:

CINDY TRUJILLO

***** ****** ******. ******** ****, CO 80022

303-***-****

ad465o@r.postjobfree.com

Self-motivated with over 20 years of Management and Customer Service experience. Just passed my life producer exam to help educate people with their financial goals.

EXPERIENCE

JANUARY 2024 – CURRENT

WEALTHWAVE-FINANCIAL ADVISOR

Helping to educate others on financial goals.

Set up appointments.

Do FNAs

MARCH 2022-CURRENT

NETWORK MARKETING

NUskin -online marketing and sales

Beyond slim-online marketing and sales.

JUNE 2006 – CURRENT

OPERATIONS MANAGER, maidpro of denver

Help manage the general operations of the business, by working with advanced scheduling and customer account systems and supporting happy, hard-working employees.

Provide inspired leadership for the organization.

Make important policy, planning, and strategy decisions.

Ability to address problems and opportunities for the company.

Develop, implement, and review operational policies and procedures.

Help promote a company culture that encourages top performance and high morale.

Oversee budgeting, reporting, planning, and auditing.

Work with the Ownership to determine values and mission, and plan for short and long-term goals.

Identify and address problems and opportunities for the company.

Build alliances and partnerships with potential Clients.

Support worker communication with the management team.

Helping to grow sales and the business over 160% in my time.

HR responsibilities include Managing, Coaching, Scheduling, and hiring of all employees.

Responsible for all new sales, existing sales and leads.

Handle all customer communication via phone, email, text and marketing mailers and any customer feedback, including daily estimates and signing up new clients

Ensure all quality concerns are recognized and proper measurements are taken daily.

Inventory of all products and supplies

2001 – 2006

STAY AT HOME MOM

1990 – 2001

MEDICAL BILLING REPRESENTATIVE, clinical labs

Supervisor of entire billing department

Insurance and Patient billing calls

Collections

Data Entry

EDUCATION

1990 - 1991

arapahoe community college

1990

DIPLOMA, DENVER WEST HIGH SCHOOL

LICENSES

LIFE PRODUCER

SKILLS

Communication

Organization/Documentation

Employee Development

Customer service

Follow through

Energetic

Problem Solver

Social Media Marketing

Training

Leadership

Sales

Detail Oriented

Multi-Tasking

Management

Quick learner

Computer- Excel, Word, Outlook, Sales Force



Contact this candidate