Tony Rangamar

786-***-****

ad4639@r.postjobfree.com

Summary:

Solutions-oriented Technical Professional with 5 years of help desk experience

Well-versed in providing Help desk (Tier 1& Tier 2) troubleshooting/resolution experience.

Experienced utilizing a proprietary ticketing systemto track help desk support for software, hardware issues, operating systems, connectivity issues, and mapping local/network printers.

Set up new workstations including desktops, laptops, telephone systems, and peripherals.

Creating User Accounts in Active Directory, making user profiles including, changing, and resetting user passwords.

5 years of experience troubleshooting and resolving issues with MacOS devices.

Well-versed with using remote access to install and upgrade new applications, LAN/WAN, performing system backups, and troubleshooting/resolving application error issues

Experienced upgrading Windows operating systems Windows 7/8 to Windows 10 and Windows 10 to Windows 11.

Experienced in setting up, configuring, and troubleshooting telephony systems and providing new user training.

Technical Skills

● Windows 7, 8, 10

● Windows server 2003

● Inventory management

● Mac

● Samsung Knox

● Office 365

● SCCM

● Service Now Ticketing system

● Remedyforce Ticketing system

● Active Directory

● Lansweeper

● Dameware Remote Support

● Go To Assist remote

● Team Viewer

● MAAS 360

● SAP Account Creations

● SAP

● Active Directory

● Linux OS (Red Hat, CentOS, etc.)

Professional Experience

Worldwide Tech Services Miami, FL September 2022 – May 11, 2023

Computer Technician Service Technician

Provided IT Services to banks, colleges, elementary school, Police Departments, and government offices throughout the Miami and Fort Lauderdale areas.

Utilized a proprietary ticketing system to track IT Project resolutions in the system.

Troubleshoot connectivity issues, installed new applications, and troubleshooting/resolving application errors and issues for Dell and Lenovo laptops, desktops, and peripheral equipment.

Installed and upgraded software drivers, O365, and Microsoft Office Suite.

Performed break fix adding additional RAM, replaced motherboards, hard drives, LCD screens, keyboards, trackpads, and enabled multiple monitors

Set up new workstations including laptops, desktops, docking stations, phone systems, and local and network printers.

Independent Contractor Miami Shores, FL November 2021– July 2022

Wheelchair Ramp Installer

Installed wheelchair ramp installations for military veterans throughout the Miami and Fort Lauderdale area.

Self-Employed Miami Shores, FL May 2010 – October 2021

Handyman/IT Repair

Perform installations, and home repairs for plumbing, carpentry, masonry, and welding.

Perform interior and exterior painting services.

Troubleshot and repaired Windows and MacOS devices.

Provided break/fix assistance to customers throughout the Broward County area adding RAM, replaced motherboards, hard drives, video cards, etc

Troubleshot and resolved LAN issues, and connectivity issues.

Installed/upgraded software, and hardware.

Communication Journey Miami, FL April 2008 – June 2023

Office and IT Manager

Procure, install, and manage computer systems and networks.

Install necessary software, perform backups, and regular maintenance.

Repair, install, and troubleshoot various networking equipment including printers.

5 hours per week.

Hydroblades, Inc Miami, FL July 2019 – Dec 2019

Manager. Team Coach, Trainer

Manage company and team operations.

Coach race team.

Train new trainers, captains, and steers.

As Coach/Athlete, the racing team captured the gold in the state and national competitions.

Numerous top three finishes in many competitions.

Performed community outreach with local charity groups.

Work with charity groups to fundraise, and provide health and fitness activities in Biscayne Bay.

Education

Barry University, Miami Shores, FL

Bachelor of Science in Sports Management

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