SATHYANARAYANA SWAMY PODILA E- mail: ad461f@r.postjobfree.com

Mobile: +1-480-***-****

+1-602-***-****

O B J E C T I V E :

To work in a professional environment with committed and dedicated people where I can get the opportunity to expand my field of knowledge that will help me to explore myself and make a value addition to the growth of the company. P R O F E S S I O N A L S U M M A R Y :

• 13 Years of rich experience on SAP Release Management /SAP Environment and 10 years of Business Development expertise in IT & Services (Software & Hardware).

• Rich experience in SAP Release Management, Program & Operations Management.

• Expertise in the SAP Change & Release Management. SME for CPM – Change Process Management Tool (CPM Tool)

& Azure DevOps Tool for Release Management.

• Expertise in Support & Maintenance Activities on SAP Basis and willing to work on Implementation Projects.

• Strong exposure in technical, Analytical, and Problem-solving skills.

• Worked on the CPS Red Wood Tool, Revtrac, SAP Transport Express Tool, Control-M Tools, and Tidal.

• Worked in 24/7 Support including on call Support and Weekend Activities.

• Handled various PMO Roles & other Activities as per the Project demand. F O C U S E D A R E A S :

SAP Change & Release Management/ SAP CPM (Change Process Management) Support

SAP R/3, BASIS & Security Administration / SAP Support, SAP Compliance, SOX/Auditing

.

E D U C A T I O N A L Q U A L I F I C A T I O N :

• Master of Computer Applications from Osmania University, Hyderabad from 2001-2004

• B.Sc. from Osmania University, Hyderabad from 1998-2001. P R O F E S S I O N A L E X P E R I E N C E :

• Working as SAP Release Manager, SAP Basis Operations Delivery Manager, SOX & Compliance with Accenture Services PVT Ltd, Phoenix from Dec 2022 to till date.

• Worked as SAP Release Manager -SAP Change & Release Management with Accenture Services PVT Ltd, Hyderabad from May 2015 to Sep 2022

• Worked as SAP Senior Basis & Release Lead Consultant with IBM India PVT Ltd, Hyderabad from JUNE 2011 to Sep 2014.

• Business Development Manager (IT, Hardware & Services) at Teknozoo BPO Services, Secunderabad from October 2004 to May 2011.

T E C H N I C A L S K I L L S :

o Operating Systems- HP-Unix (9.1), AIX (5.3), Microsoft Windows Server (2003/2008/2012). o Change & Release Management Tools

o Realtech Change Management Process, Synchronization Assistant, Transport Management o ERP/CRM - SAP ECC6.0, EHP7, EHP8, NW 7.3.

o Database: Oracle, SQL

o Ticketing Tools – ICM, BMC Remedy Client Request System. (7.0), HP Overview, Co-desk, ICM, SNOW o Networking knowledge- TCP, IP Addressing, LAN, WAN. o SAP Integrating Third Party Tools expertise in CPM Tool (Change Process Management)- Realtech o Power BI

o CSQ – Compliance & Security Questionnaire Assessment o Revtrac Administration

o Live Compare Tools

o SOX & Auditing Experience

o Azure Dev Ops – Change & Release Process

o Client Live site Review

W O R K E X P E R I E N C E :

6. Organization : Accenture Services Pvt Ltd, Hyderabad Client / Project Name : Microsoft

Environment : Realtech CPM, Sync Assist Tool, Transport Management, ECC, BI, PI, Solution manager 7.2, MDG, BPC, HANA, BW/BODS, Azure Dev Ops, Power BI

Duration : Sep 2022 – Till Date

Role / Team Size : Delivery Manager –SAP Release Management, SAP Basis, SOX & Compliance/30 Project Description:

Microsoft is the global leader. Microsoft is a leading global vendor of computer software; hardware for computers, mobile and gaming systems; and cloud services. Microsoft's corporate headquarters is in Redmond, Washington., and it has offices in more than 60 countries.

Roles and responsibilities:

• Leading a Team of 35 Members from SAP Basis Team, 6 Members from SAP Release Management Team, driving the Basis & Release Management operations activities while coordinating with ~350 Microsoft Accenture Vendor Team, more than 600 Microsoft FTE including Functional, Technical, Development, Security & Compliance Teams and multiple vendors which are operating across the globe.

• Ensure up-front planning, scheduling, and successful deployment of releases, patches, kernel upgrades, DB Upgrades, Security Patching, Support Pack, Password renewal, rolling reboots, etc. to production environment in a controlled and systematic way to meet service levels and avoid any impacts on existing services.

• Operations Manager includes formulating strategy, improving performance, procuring material and resources and securing compliance.

• Develop, track, and report key metrics and risks to leadership through regular status meetings and our monthly business review process.

• Facilitate multiple engineering teams to outline key deliverables, define scope, provide cross-team dependencies, and prioritize technical requirements.

• Identify and automate processes to reduce downtime to business operations and faster turnaround time.

• Drive to a global release cadence that defines fiscal year calendar & events, Freeze timelines, exceptional approval process, Disaster recovery schedule, patching & upgrades, and refresh schedule.

• Partner with the business and IT stakeholders to drive release scheduling decisions, Finance strategies.

• Cutover planning and successful execution for larger business programs and rollouts.

• Manage system performance, upgrades, corrections, and transport management (CTS/TMS), client and landscape strategies, batch scheduling.

• Installation, upgrade and maintenance of SAP and SAP related software products

• Maintain HANA database, perform patch and service stack upgrades.

• Perform SAP Software Installation, maintenance and administration of UNIX and Windows based servers running SAP FI/HR/SRM/Portal, Solution Manager, Fiori, Hana, Gateway, SAP Cloud appliances)

• Daily monitoring, administration, troubleshooting, and tuning of all SAP systems. Monitoring all SAP Architecture

• Manage landscape synchronization activities such as system cloning and refresh activities.

• Manage Early Watch and Go-Live checks, SAPGUI deployment.

• Manage the resolution of Help Desk tickets, application server load balancing, printer troubleshooting and spool administration.

• Plan and perform Basis disaster recovery & perform high Availability testing.

• Chair CAB Meetings and review all the changes to foresee that there are no potential issues/dependences to the production systems by validating the test evidence and transport objects exclusively.

• Publishing the financial, Year End /Quarter End Freeze & FI Blackout restrictions accordingly well in advance for the entire fiscal year post delegations with finance & Business teams.

• Identify risks & build respective mitigation plans for each release and deployment.

• Managing the Release Dashboards and updating them as per the demand/usage.

• Prepare Release retrospection post release deployment along with the key metrics to perform the future releases more efficiently without any issues.

• Provide leadership and technical direction to team members and consultants.

• Manage overall SAP note implementations and drive technical SAP incidents to resolution.

• Document and maintain landscape diagrams and component versions.

• Develop and enforce process and procedures.

• Transport & Change Control includes the release and transfer of transport orders, maintaining transport protocols, planning and implementing regularly scheduled change requests, resolving technical and functional transport problems and document transport activities.

• Support and implementation of Systems Management processes (Backup, Disaster-Recovery, Transport, ALM)

• Troubleshooting and Monitoring of SAP provided services and ensuring the availability of the services.

• Ensure all operations are carried out in an appropriate, cost-effective way.

• Improve operational management systems, processes, and best practices.

• Help the organization’s processes remain legally compliant.

• Formulate strategic and operational objectives.

• Examine financial data and use it to improve profitability.

• Manage budgets and forecasts & perform quality controls and monitor production KPIs.

• Recruit, train and supervise staff & Find ways to increase the quality of customer service.

• Architecting SAP solutions for simplicity, massive scale, resiliency, and maintainability

• Working on the cutting edge of a wide range of innovative use cases, in collaboration with the Product management department.

• Setting up and configuring SAP based on best practices.

• Automating SAP deployment, configuration, and operations

• Responsible for SAP team operations, as well as 3rd party suppliers providing SAP infrastructure, cloud and remote support (24x7)

• To support our partners to develop SAP migration frameworks. Create buy-in for the solutions vision with key alliances and internal stakeholders.

• Work closely with engineering teams and program management to execute strategy planning in accordance with SAP migrations and Cloud improvement matters.

• Ensure 3rd partners contracts have the right standards. Be an Accenture advocate and ambassador for SAP space.

• Ensure the project is delivered as per the terms in the contract: quality, schedule, and cost.

• Monitor and Control: Ensure periodic status reporting is generated for all levels of management. Ensure any deviation is detected as early as possible and any costs derived from those deviations are kept at a minimum.

• interaction with clients for consultation, project execution, SAP landscape performance tuning, and other activities associated with support of leveraged SAP environments. 6. Organization : Accenture Services Pvt Ltd, Hyderabad Client / Project Name : Microsoft

Environment : Realtech CPM, Sync Assist Tool, Transport Management, ECC, BI, PI, Solution manager 7.2, MDG, BPC, HANA, BW/BODS, Azure Dev Ops, Power BI

Duration : Jan 2016 – Sep 2022

Role / Team Size : SAP Change & Release Manager/ 10 Project Description:

Microsoft is the global leader. Microsoft is a leading global vendor of computer software; hardware for computers, mobile and gaming systems; and cloud services. Microsoft's corporate headquarters is in Redmond, Washington., and it has offices in more than 60 countries.

Roles and responsibilities:

• Expertise in Real tech “CPM – Change Process Management “Tool for maintaining multiple releases, Change Requests, Release Quality / Readiness & Deployment Coordination.

• Working with a Team of 10 Members from Release Team & driving the release run with ~350 Microsoft Accenture Vendor Team, more than 600 Microsoft FTE including Functional, Technical, Development, Security & Compliance Teams and multiple vendors which are operating across the globe.

• Ensure up-front planning, scheduling, and successful deployment of releases to the production environment in a controlled and systematic way to meet service levels and avoid any impacts on existing services.

• SAP Release Management includes Change Request & Release creation & coordinating as a Release coordinator in moving the changes in the form of Transports accordingly as per the planned date to deployment in Production Systems.

• Ensure adherence to the global Release and Deployment Management Process

• Support release planning process (including scoping, assessment and, where needed, re-planning)

• As a Release Manager, driven the Change Advisory Board (CAB) Meetings involving Client, Service Delivery, Support Teams, and Change Implementers.

• Manage go/no-go, checkpoint, and retrospective meetings with release stakeholders.

• Handling the Dual Maintenance role to check over the Naming convention issues in the Change Request Transports

• Coordinating with the Basis Team for Monthly, Quarterly, and OOC Release Deployment.

• Day to Day Incident Management, analyzing & resolving the ICM Support tickets.

• Involved & actively performed the Regression testing for the new CPM Build by testing all the Scenarios in the CPM Test

& coordinated in deploying the build into CPM Production.

• Performing all the Release Pre-Checks and educating the Project Teams on Compliance, Rectifying Errors and set ready for a healthy and smoother deployment.

• Ensure execution and ongoing and maintenance of project plan for release and deployment projects and monitor its Progress

• Coordinate all teams as well as project external stakeholders that are involved in a release with aim to follow and meet the release timelines.

• Identify potential impacts on existing services and ensure they are mitigated accordingly.

• Support and contribute to preparation of release deployment plans including among others communication, training and Knowledge transfer to user community and IT operations

• Worked on the new Dashboard Functionality in Solution Manager to make easier the process of identifying the SAP Systems Support issues.

• Coordinate and operationally manage all aspects of the deployment - Coordinate "Early Life Support" after deployment.

& Support review and closure of release

• Represent release and deployment projects in CAB meetings, performing CR / TR Pre Checks before the CAB Meetings.

• Take accountability to ensure adherence with Security and Compliance policies and procedures within Release & Deployment scope

• Participating in the Business/Client/Accenture Meetings for GO/NO GO Meetings, New Project On-Boarding & discussing the challenges in the build, coding, Testing, Regression testing Phases for the new Projects.

• Reviewing & approving the GRC requests for CPM Access related roles in GRC Access Request. Performed SAP R/3 security related activities like role Mgmt., user administration.

• Coordinating with the Microsoft Program Managers to work on the ongoing issues in the new build for CPM & working on the open issues for tool performance Improvement and Problem Management.

• Actively involved in the recruitment of new resources into the team.

• Prepared the process steps documents accordingly which the team can make use of them and maintain them in the share folders.

• Articulated all the Metrics Data and published accordingly as per the RM Plan and Provide Change and Release metrics for Steering Boards and any interim data as requested by the Management.

• Coordinate and operationally manage all aspects of the deployment - Coordinate "Early Life Support" after deployment And Support review and closure of release.

• Knowledge transfer to user community and IT operations

• Actively involved in the recruitment of new resources into the team.

• Prepared the process steps documents accordingly which the team can make use of them and maintain them in the share folders.

• Analyzing the Transport dependencies and object overlap analysis through Live Compare Tools.

• Extensively working on Azure DevOps with Microsoft client in building a tool within ADO for SAP Release Management, which successfully went live for BIS Landscape and planning for the entire Microsoft SAP Projects keeping Single & Dual Landscapes into consideration.

• Worked on the SAP Auditing part with both internal & external auditors from client perspective.

• Articulated Retrofit for all the Releases and provided in the form of charts, Power point presentation with the lessons learnt & effectively diagnosed the problem statements through Postmortems & 5 Why’s.

• Extensively engaged and driven Brown bag sessions on the new Release Process, conducted User Interviews on the Azure Dev Ops Change & Release Management process. 5. Organization : Accenture Services Pvt Ltd, Bangalore Client / Project Name : Shell SOM

Environment : ECC6.0, BI 7.4, EP 7.3, PI 7.3, Solution manager 7.1, AIX, Oracle, BW, HANA Duration : May 2015 – Jan 2016

Role / Team Size : Senior SAP Basis Consultant / 40 Project Description:

Shell is a global group of energy and petrochemicals companies with around 94,000 employees in more than 70 countries and territories. Their innovative approach ensures we are ready to help tackle the challenges of the new energy future. As one of the world’s leading energy companies, Shell plays a key role in helping to meet the world’s growing energy demand in economically, environmentally, and socially responsible ways. Shell is organized into upstream, Downstream, and Projects & Technology. Roles and responsibilities:

Part of Upstream Business Operations Management.

Part of L4/SWE Operational Management Team for End-to-End System Solution. Daily Support to BAU Activities.

Handling of L4 tickets within SLA, which includes Interaction Tickets, Incident Tickets, Problem Tickets, and Change Tickets.

Extensively worked on the Problem Tickets analyses, which are repetitive issues and coordinated with the T-Systems for better system performance.

Organizing the Situation Calls with OLM, Stake Holders, Business & Operations Team for any emergency Tickets & Situations (Systems Unavailable, Performance Degradation)

Detailed analysis of the business-critical systems and coordination with the Change & Release team to perform all the change activities accordingly with the collaboration of T-Systems.

Worked on the change /update activities like Support Packs, Kernel, Oracle Upgrades, System Refresh, Restore activities.

EWA analysis and providing recommendations to Client and coordinating with T-systems.

Revtrac Administration.

Handling Control – M Jobs Administration & Revtrac Console Management.

HANA Administration, like BW HANA Mini Checks using the HANA Scripts.

Involved in Mail configuration, spool Administration & Scheduling Database Backups.

Meeting the Service Level Agreements (SLAs) for all the priority issues.

Excellent communication, analytical and documentation skills, and ability to learn new technologies.

Working on 24x7 rotational with on-call support. 4. Organization : IBM India PVT Ltd (Hyderabad)

Client / Project Name: Novartis Vaccines & Diagnostics / NVD Environment : SAP 4.6C, ECC6.0, BI, PI, Solution manager 7.1 AIX, and Oracle Duration : Feb 2014 – Oct 2014

Role / Team Size : SAP Basis Team Member / 20

Project Description:

Novartis International AG is a Swiss multinational pharmaceutical company based in Basel, Switzerland, ranking number two in sales. Novartis has many divisions, and all divisions are implemented SAP. IBM Basis support team supports for Novartis Vaccines division. It has ECC, BI, PI and Solution manager systems in the scope of this support. Roles and responsibilities:

Performed various System monitoring, System configuration and OSS activities.

Daily Support to BAU Activities.

Handling of IMO / Remedy tickets and resolving with in SLA.

Planning & Implementing Activities like Support Packs, Kernel, Oracle Upgrades, System Refresh, Restore activities.

Resolving Critical Issue.

EWA analysis and providing recommendations.

Java Monitoring in PI systems like Message Monitoring, Thread allocation, OOM Issues.

Monitoring of System Logs, Backup Status & Database Administration using BRTOOLS.

Importing the transport at the OS level using scripts, XI and BI Transports etc.

Responsible for daily monitoring of the R/3 systems for system and database performance.

Daily monitoring of the production systems & Table Space Management.

Configuring the RFC Connections between Systems.

Resolving Spool related Issues.

Monitoring Buffers, Memory & Critical File System Issues.

Client Creation and Client Copy.

Administration of Transport Management System (STMS) and Importing Transport request from DEV to QAS as well as PRD

Involved in Mail configuration, spool Administration & Scheduling Database Backups (offline)

Meeting the Service Level Agreements (SLAs) for all the priority issues.

Excellent communication, analytical and documentation skills, and ability to learn new technologies.

Providing Administration, monitoring, and support.

24X7 rotational on-call support, including escalation to Emergency Response Team (ERT) Preventative action follow- though, and participation in weekly operations reviews. 3. Organization : IBM India PVT Ltd.

Client / Project Name : Cairn Energy India PVT Ltd / UNNATI Environment : SAP ECC 6.0, EP 7.0, BI, BO, SRM, MDM, DMS, PI, Solaris 10 and Oracle 11i Duration : July 2013 – Jan 2014.

Role / Team Size : SAP Basis & Security Team Member /20 Roles and responsibilities:

Worked as an Offshore SAP Security / Basis consultant and provided 24x7 support to the Client.

Administration of Transport Management System (STMS) and Importing Transport requests from DEV to QAS as well as PRD.

Creating Users, Roles, and Profiles and administering Database for Security.

User Administration & Authorization.

Creating / Blocking ESS / Portal user ID's.

Performed various System monitoring, System configuration and OSS activities.

Monitoring of System Logs, Backup Status & Database Administration using BRTOOLS.

Importing the transport at the OS level using scripts, XI and BI Transports etc.

Responsible for daily monitoring of the R/3 systems for system and database performance.

Daily monitoring of the production systems.

File system monitoring and deleting unwanted files.

Creating SAP Support Messages in Solution Manager

Scheduling Database Backups (Online/Offline) and checking backup logs.

Printer Management for SAP users

Creating, copying, deleting, locking, unlocking users and provisioning roles.

Worked with SUIM reports for weekly consolidation. 2. Organization : IBM India PVT Ltd.

Client / Project Name: UNILEVER

Environment : SAP 4.6C, ECC5.0, AIX, Oracle

Duration : March 2012 – June 2013

Role / Team Size : SAP Basis / 25

Project Description:

Unilever is a multinational corporation, formed of Anglo-Dutch parentage that owns many of the world's consumer product brands in foods, beverages, cleaning agents and personal care products. Unilever employs nearly 180,000 people and had worldwide revenue of almost €40 billion in 2005. Unilever is a dual-listed company consisting of Unilever NV in Rotterdam, Netherlands and Unilever PLC in London, England.

Roles and responsibilities:

Performing Client Copies, Client Transports.

Resolved User Queries related to Various Basis issues.

Imported Transport Requests from OS Level & SAP Level to various R/3 systems in Landscape following the Quality checks and according to the Project Process in BI, XI Systems.

Performed various System monitoring, System configuration and OSS activities.

XI java scheduled restarts/ rolling restarts as per the client requirement.

Monitoring of System Logs, Backup Status.

Database Administration using BRTOOLS & Table Space Management.

Knowledge of Checking the Db2 backups and administration.

Worked with DR systems/ DR Log shipping Issues &Responsible for daily monitoring of the R/3 systems for system and Database performance.

Handling of IMO / Remedy tickets.

Configuration of Printers & Resolving Spool related Issues.

Provided 24x7 support to the client during weekends and holidays as per the requirement. 1. Organization : IBM India PVT Ltd

Client / Project Name: Heinz / Heinz Key Stone.

Environment : SAP R/3 environment (SAP BASIS Release 640 on EHP4) Duration : June 2011 – March 2012

Role / Team Size : Team Member / 50

Roles and responsibilities:

Resolved User Queries related to Various SAP Release management & third-party tool Issues.

Primary PoC for all client related & stakeholder communication.

Created, Rescheduled, Monitored Background jobs.

Imported Transport Requests to various R/3 systems in Landscape following the Quality checks and according to the Project Process.

Monitored and fixed the SAP System Performance of Production.

Checking the Server and Work Processes, Short Dumps and System Messages, Alerts, Failed Updates, Lock entries, Old Spools, Printer Issues, Table Space Issues, File System Criticality, Backups,

Checking Performance, SAP statistics, Workload on SAP Systems.

Daily monitoring of the production systems.

Handling of IMO tickets & Client create, delete, client copy.

Configuring backups for all the systems and scheduling the DBA stat jobs etc.

Job Scheduling and monitoring in CPS /Redwood.

Applying notes, Kernel Upgrades, Java Stack Upgrade implementation.

Performance Monitoring and Tuning.

Language Installations & performed MO Patching, SBP Bundle Patching using standard documentation.

Database management using BRTOOLS.

Remedy ticketing tool management.

Achievements:

Microsoft Certified Azure Fundamentals Certification ID 991698450, July 23, 2022 & No Expiration.

ITIL Foundation Certificate in IT Service Management - ID GR671505114SS

Received above & beyond award for the Project Delivery/ Support without defects and escalations.

Received Microsoft Spotlight Award.

Received Pinnacle Collaborator Award.

Received appreciation from the SDM and Client Managers on the Monthly & Quarterly deliverables.

Trained in Agile & Process Improvement techniques.

Hall of Fame Star Leads.

Automation Prime Certification

Certificate of Appreciation on completion of Aerospace & Defense Foundation Learning.

Redmond Individual- Performer of the Quarter Award Microsoft Spotlight

Awards.msg

Above & Beyond

Appreciation.pdf

Recognition From

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Endorsement

Appreciation.pdf

Automation Prime

Certification.pdf

RE Million Thanks

Satya.msg

RE Thank you

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Re SMP SP7

Progress Thread - update.msg

RE FY19 Microsoft

SOX Tools Testing Walkthrough - CPM.msg

RE CAB approved

CRs - Missing in G Systems after the refresh.msg

RE Action

Required CR Metadata Corrections - Monthly_Release_July18 xlsx .ms Aerospace & Defense

Certificate.pdf

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