Anel Castillo

Anel castillo

**** ********* **, *******, ********

68502

Summary

For me, the highest priority in every job I do is to give 100% of my effort and interest so that each of my jobs completed is satisfactorily completed.

Skills

Scheduling

Product Knowledge

Consultative Sales

Account updating

Data Entry

Call Management

Complaint resolution

Inbound and Outbound Calling

Paperwork Processing

Information Security

Appointment Scheduling

Data Collection

Report Generation

Conflict Resolution

Order Processing

Adaptive team player

Documentation

Lead Generation

Tactful and diplomatic

Technical Support

Retail sales customer service

Spreadsheets

Quality Control

Clerical Support

Credit card payment processing

Administrative Support

Conflict Mediation

Customer Relationship Management (CRM)

Minute Taking

Quality Assurance Controls

Active Listening

Materials Transport

Travel Planning

Warranty Service

Receiving support

Business development understanding

Report creation

Escalation management

Product Promotion

Complaint Handling

Follow-up skills

System implementation

De-Escalation Techniques

Coordination

Service Upselling

Executive management support

Call triaging

Shipping and receiving understanding

Payment Processing

Customer consulting

Schedule mastery

Sales expertise

Customer Service

Account Management

Team Development

Critical Thinking

Prioritization

In-store support

Dispute Resolution

Problem-solving abilities

Microsoft PowerPoint

Positive and professional

Document Control

Staff Training

Delivery Scheduling

Medical terminology knowledge

High-energy attitude

Customer Relations

Computer Proficiency

Customer Education

Researching

Promotional support

Reading Comprehension

Order Fulfillment

Professional telephone demeanor

Process Optimization

Route Management

Experience

April 2022 - March 2023

Um university - Miami, FL

Custumer Service

Resolved customer complaints quickly and efficiently.

Greeted customers, assessed their needs and provided appropriate services.

Provided technical support to customers over the phone or in person.

Answered incoming calls promptly and professionally.

Maintained customer records and updated them as necessary.

Ensured accuracy of customer information in databases.

Analyzed existing processes for improvement opportunities.

Processed payments for products and services rendered.

Assisted customers with product selection, ordering, shipping and returns.

Provided help desk support to employees regarding IT-related matters.

Troubleshot hardware problems using diagnostic software tools.

Reviewed service contracts for accuracy before signing off on them.

Assisted with the development of new IT policies and procedures.

Performed regular maintenance on computer systems to ensure optimal performance.

Created detailed reports on service requests received by customers.

Developed training materials for users on how to use software applications properly.

Configured routers, switches and other networking devices according to company guidelines.

Assisted customers in setting up new equipment or programs.

Monitored network performance for potential issues such as virus attacks or unauthorized access attempts.

Installed operating systems, software applications and security patches on computers.

Conducted system backups regularly to protect data from loss or corruption.

Contributed to business growth by confirming customer satisfaction with service and quality.

Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.

Used knowledge of services to recommend additional products and offerings to customers.

Answered phone calls and responded to questions and concerns.

Explained amount for expected services and provided detailed answers to customer questions.

Handled telephone inquiries regarding appointments and work in process.

Recommended additional, useful services to customers to increase overall sales.

Welcomed incoming individuals and ascertained needs by asking open-ended questions.

Documented and scoped actions taken to resolve issues after service calls.

Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.

Examined records and papers to verify warranty and service contract coverage.

Utilized in-house systems and software to drive customer interaction and communication through service process.

Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.

Calculated materials, supplies and labor costs to develop estimates and prepare work orders.

Researched coverages under warranties and determined requirements for coverage.

Answered customers' questions and addressed complaints in person and via phone.

Maintained customer records and followed up with telephone, mail or personal reminders of services due.

Suggested and explained recommended services to meet customer needs and resolve specific issues.

Cleaned parking areas, restrooms or equipment and removed trash.

Ordered stock and priced and shelved incoming goods.

Collected cash payments from customers or charged purchases to credit cards.

Processed average of [Number] transactions each day to keep workflows moving smoothly.

Provided customers with information about local roads or highways.

Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.

Responded to questions about local area and company services.

Created service estimates for routine service and repairs.

Prepared daily reports of fuel, oil and accessory sales.

Operated car washes to clean vehicles.

Activated fuel pumps and filled fuel tanks with gasoline or diesel fuel.

Checked tire pressure and levels of fuel, motor oil or other fluids, adding air or fluids as required.

Tested and charged batteries to maintain optimal performance.

Cleaned windshields using chemical solution and microfiber towel.

Rotated, tested and repaired or replaced tires.

Greased and lubricated vehicles or specified units using grease guns or spray lubricants.

Adjusted brakes, replaced spark plugs or changed engine oil or filters.

Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel.

Sold and installed batteries, windshield wiper blades or other accessories.

April 2018 - March 2021

Caring Professional Home Healt - Miami, FL

HHA

Changed bed linens regularly ensuring a clean environment for the client at all times.

Performed light housekeeping duties such as laundry, vacuuming and dusting.

Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.

Prepared meals according to dietary requirements and preferences of the client.

Encouraged patients to maintain independence while helping them complete tasks they are unable to do alone.

Checked vital signs on a regular basis such as blood pressure, temperature and pulse rate.

Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.

Provided emotional support and encouragement to clients who were ill or had disabilities.

Organized client's personal items for easy access during daily activities.

Observed changes in client's physical or mental condition and reported any changes immediately to supervisor or case manager.

Accompanied clients on errands outside the home such as shopping trips and doctor visits.

Transported clients to medical appointments or other destinations as needed.

Gave assistance with ambulation using proper body mechanics techniques when necessary.

Provided respite services for family members who need time away from caring for their loved ones.

Answered questions from family members about the care being provided to the client.

Helped keep track of medical supplies used by the client throughout the day.

Administered prescribed medications and treatments according to physician instructions.

Responded promptly to emergency calls from clients for assistance or advice regarding health or safety issues.

Instructed family members on how best to provide care for their loved one when needed.

Arranged recreational activities that promote socialization between clients in order for them to remain active within their community.

Cared for patients by assisting with personal hygiene tasks and completing basic household chores.

Maintained clean and well-organized environment for client happiness and safety.

Helped client with medication self-administration.

Assisted clients with bathing, dressing and incontinence care.

Followed HIPAA regulations to maintain confidentiality of sensitive patient information.

Improved patient outlook and daily living through compassionate care.

Assisted with client personal care needs to foster independence and well-being.

Helped clients stay happy and healthy by providing mental and emotional support.

Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.

Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Documented care provided and submitted notes to supervisor.

Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.

Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.

Managed patient transportation and appointment scheduling.

Recognized emergency situations and implemented appropriate procedures.

Aided with mobility and independence for disabled individuals and continually monitored safety.

Tracked and reported clients' progress based on observations and conversations.

Organized and administered medications on schedules to alleviate symptoms and improve quality of life.

Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.

Dressed, groomed and fed patients with limited physical abilities to support basic needs.

Planned, prepared or served meals to patients according to prescribed diets.

Maintained updated records and safeguarded patient privacy in accordance with HIPAA.

Delivered high level of assistance with cooking, meal preparation and shopping.

Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.

Checked patients' pulse, temperature and respiration.

Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.

Maintained records of patient care, progress or problems to report and discuss observations.

Accompanied clients to doctors' offices or on other trips outside home.

Assisted clients with proper exercises and rehabilitation.

Planned optimal meals based on established nutritional plans.

Documented patient status and reported changes in care needs.

Provided patients and families with emotional support and instruction.

Provided entertainment and companionship through conversation, reading, and board games.

Entertained, conversed with or read aloud to patients to maintain mental health and alertness.

Administered prescribed medications under direction from physician.

Transported individuals to medical appointments and assisted with errands.

Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.

Cared for disabled children or children with sick or disabled parents.

Directed patients in prescribed exercises or in use of braces or artificial limbs.

January 2012 - April 2015

Dealer cars - Miami, FL

Business Development Manager

Identified potential clients, built relationships, and negotiated contracts.

Maintained a database of existing customers and prospective leads.

Leveraged cold calling, in-person visits and referrals to build leads.

Maintained open and ongoing communication with clients to meet needs and expectations.

Determined business development opportunities and implemented effective strategy for client acquisition.

Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.

Participated in weekly meetings with executive leadership team members to discuss progress toward goals.

Established new customer accounts using negotiation and sales closing abilities.

Developed and implemented strategies to increase sales and market share.

Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.

Drafted proposals for prospects in response to their requests for information.

Identified new customers through pipelining, pre-qualification and territory analysis and management.

Created presentations to attract new business opportunities.

Organized meetings between senior management and prospective customers.

Developed short-term and long-term vision and strategy to achieve targeted sales objectives.

Researched target markets to understand the needs of current and potential customers.

Collaborated with internal teams for successful execution of projects.

Provided training to sales staff on effective communication techniques when dealing with clients.

Facilitated and managed business development plan based on market and industry research.

Analyzed customer feedback to identify areas for improvement in products and services offered.

Attended tradeshows and conferences to network with potential clients.

Participated in industry and trade organizations to build industry and customer alliances.

Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.

Conducted research on industry trends, competitor activities, and customer needs.

Collaborated with marketing team members to design promotional materials.

Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.

Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.

Liaised with channel partners to build business.

Assisted in developing pricing strategies that maximized profits while meeting customer expectations.

Led programs to solve strategic growth questions for business.

Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.

Drove customer intimacy and brand value by defining and segmenting needs, pain points and buying behaviors.

Coordinated product launches by creating detailed launch plans based on market analysis data.

Education and Training

January 2014

La Esperanza Miami, FL

Home Health Aide

June 2010

Westland Hialeah High School Hialeah, FL

GED

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