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Project Manager Customer Service

Location:
Culpeper, VA
Posted:
April 21, 2024

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Resume:

***** ***** ***** **** ******** Va, ***** 571-***-****

Mikehopkins2000@gmail Michael Hopkins

Objective:

I seek a challenging opportunity to exploit, increase, and broaden my knowledge. I want to leverage my experience into a rewarding, life-long career with a dynamic, market leading firm. I will diligently apply my talents to provide high-value to my employer. Personal Statement:

I believe I can be a strong asset to my company. I work hard, smart, and safely at all times. I take great pride in my work and hold myself to the highest standards of integrity, honesty, and loyalty. I am service and customer oriented; I multitask well; I have always provided responsive, quality, customer service.

Experience:

Next Generation Communication

10/01/19 - Present

Project Manager

Commercial low-voltage wiring installation. Receive SOW and blue prints from Client. Lead a crew to the buildout of new IT closets. Which includes the installation of Cable support systems, all cabinets or racks for equipment, and wire management systems. Vintage Security

02/01/19 - 06/01/19

Service Technician

Security system, home audio, cctv, access control, low voltage wiring troubleshooting, and equipment maintenance; Completed work orders on time; followed assigned daily travel schedule to customers house/ jobsite; Analized information, Judgment, Client Relationships, Reporting Skills; Quality focused along with results driven, Supply/Inventory management skills, Admin Docs for assigned services 8233 Heritage Crossing Court Manassas Va, 20109 571-***-**** Mikehopkins2000@gmail Vintage Security

07/01/17- 02/01/19

Install Technician

Installed security equipment, audio and camera systems in residential and commercial properties. Provided on-site service and maintenance of all equipment Vintage Security:

10/01/16 - 07/01/17

Sales Representative

Responsible for setting up and running sales meetings with new home or business owners. Secured new planned service agreements with new clients. Served as the subject matter expert for video services and digital services Defensor Security

04/01/14 - 02/01/2017

Shift Supervisor/ Manager

Served as the shift supervisor at the AFFRI/CAA/AMSO buildings reporting to Gov’t Client. Served as the shift lead that was responsible for ensuring all contract requirements were met during their shift and assisted the PM with overall management of the entire site. Defense Acquisition University/ DOD

08/25/2010 - 03/01/2014

Project Manager/ Education and Training Technician Managed all aspects of administrative support for several Professors of Program Management Courses.

• Coordinated with outside vendors and setup a lunch every week while class in in session.

• Coordinated with operations and setup all parking requests for our outside distinguished visitors.

8233 Heritage Crossing Court Manassas Va, 20109 571-***-**** Mikehopkins2000@gmail

• Setup all room and board with our students and the nearby hotels and BOQ on base.

• Coordinated with our operations director and scheduled times and dates and locations for classes offered at DAU.

• Capture, review, and update all student information personal information. • Maintain Information Technology (IT) and Video Services (VS) equipment throughout the 4 weeks each class is going on.

• Set up and maintain course classrooms and breakout rooms.

• Prepare and consolidate reports, Standard Operating Procedures (SOPs), correspondence, e-mail, and graphics.

• Perform statistical data entry into several types of software, word processing, and equipment.

• Responsible for the timely submission of course related documents such as invoices, supply requests, all graduation information, and book and publication requirements.

• Perform faculty support services related to course/event delivery. To include obtaining, organizing, filing, and retrieving reports from multiple data systems

(i.e., Myers-Briggs Type Indicator)

Tek Systems

10/01/07 - 07/01/10

Install Technician

Install and service of Commercial low-voltage wiring installation across Fort Belvoir. Receive a copy of blueprints from job lead . Assist in the install of new IT closets; which includes the installation of cable support systems, all cabinets or racks for equipment, and wire management systems.

Vintage Security 06/05-03/07 Helper/Service Technician Learned how to properly install security equipment, audio and camera systems in residential and commercial properties. Provided on-site service and maintenance of all equipment

Education:

8233 Heritage Crossing Court Manassas Va, 20109 571-***-**** Mikehopkins2000@gmail Virginia State University Manufacturing Eng. 2002-2005 Manassas Park High School 1998-2002

References available if needed



Contact this candidate