Carl W. Scott, PMP, ACP, CSM, CSPO

Las Vegas NV (C) 407-***-**** ad45wm@r.postjobfree.com

Senior Program/Technology Manager

Seasoned technology professional that has reorganized / optimized IT departments, enhanced cybersecurity, retooled technical environments, defined technology / software product roadmaps, delivered enterprise digital transformation efforts and improved business performance through strategic technology initiatives. Leverages IT operations expertise with 15 years of senior leadership experience and more than two decades managing staff, projects and software development initiatives to deliver business solutions that increase productivity, decrease overhead costs, and generate tangible ROI. Excels at strategic planning and executing tactical efforts to ensure business success.

Areas of Expertise

Large system (Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Data Warehouse / Business Intelligence, Enterprise Content Management (ECM) and e-Commerce) Implementation / Integration / Support, Product / Program / Project Management, Strategic Planning, Risk Management, Regulatory Compliance, IT Governance / Operations, COBIT, Cloud Computing / Migrations, Software as a Solutions (SaaS), Infrastructure as a Solutions (IaaS), Software Development Methodologies (Waterfall, Agile, Scrum), Web / Mobile Application Development, Disaster Recovery / Business Continuity, Vendor Management, Process / Quality Improvement, On-Shore / Off-Shore / Hybrid Software Teams, Payment Card Industry Digital Security Standard (PCI DSS), Cyber Security, DevOps, Loyalty Systems, Lodging Reservation / Management Systems, Point of Sale (POS) Devices, Gaming Systems, Internet of Things (IOT), ServiceNow, ITIL

Professional Summary

Senior IT Executive/Delivery Management (Consultant), (11/2017 – Present)

Booz Allen Hamilton (Digital Transformation Architect Manager) (9/2022-Present)

Serves as senior lead technologist and delivery manager for Department of Defense projects/programs. Provides thought leadership to emerging improvement and latest technology advancements that would serve existing/future client needs. Manages teams and fiscal resources along with communication across key leadership/business/technology stakeholders. Key accomplishments include:

Serves as technical/functional expert on the team delivering experimentation efforts for a next generation joint military service decision support system that will yield significant operational results

Drove team efforts to complete critical tasks/deadlines to meet tight delivery requirements for a mobile data center that will be used in the field within two months

Crafted innovative approach for performing cybersecurity/vulnerability testing on a new contingency communication system

IDR (Hilton) (3/2022-9/2022)

Contracted to provide portfolio and technical management expertise to build a new set of delivery processes for Hilton. Provided daily support to also ensure new processes are tracked for compliance purposes and improved as feedback warranted. Managed communication with key leadership/business/technology stakeholders. Key accomplishments include:

Built/refined high level workflow process for managing demand intake across Customer Experience (CX)/Technology Development domains—implementation provided greater transparency to senior leadership, business owners, technology management and other interested parties

Ensured PCI DSS v3.2.1 compliance was maintained for all new credit card processing capabilities

Created alignment with Enterprise Architecture department on critical process/outcomes for highly complex new work requests—resulted in better communication, development of solution plans and effective work estimates/schedules

Developed/gained consensus for technical processes across development teams supporting web, mobile, property management, data warehouse/business intelligence, reservations and event planning systems

Improved/refined ServiceNow and Jira systems used to manage the demand intake, solution planning and delivery management processes—providing the ability to reflect status as well as next step information to all stakeholders

Transact Technologies (5/2021-12/2021)

Evaluated, assessed, and drove improvement efforts for complex workflow processes and product/software delivery effectiveness across multiple areas of the organization. Leveraged proven business process optimization techniques/tools (such as mapping, goal setting, gap analysis, improvement planning, and reengineering) from Lean Six Sigma, Kaizen and other mainstream methodologies. Achieved stakeholder buy-in to conduct required work efforts and implement/monitor the effectiveness of changes. Key accomplishments include:

Conducted high level assessment of existing key processes/delivery management issues and obtained agreement from senior leadership on the strategic improvement roadmap

Led team to map/improve the most significant set of process related to firmware development as well as bug fixes for the company’s newest IOT product—resulted in vastly improved quality and timely delivery of critical software

Assessed Agile methodologies/tools currently used to build a suite of mobile (Apple and Android) and portal applications—pinpointed several changes that led to better strategic planning, requirements understanding, prioritization and higher business value as well as qualitative functionality

Veracity (State of Hawaii Judiciary), Honolulu, HI (10/2019-5/2021)

Managed (at Director-level) an outsourced team providing enterprise architecture, software development, infrastructure management, database administration, and cybersecurity services to a state government client. Served as on-site service delivery lead for the team which was primarily mainland-based and engaged client leadership to ensure strategic, project-based and operational support needs were effectively met. Key accomplishments include:

Led team activities to ensure successful, on-time implementation of key software systems that greatly benefited internal and public users interacting with the client’s expanding online presence

Revised approach for scoping, queuing, managing and completing project/support work to ensure prioritization, transparency and reliable delivery

Expanded the level of team competency and capacity by serving as a single contributor to technical and cybersecurity efforts—to include driving efforts to comply with PCI-DSS v3.2.1

Drove the completion of critical strategic planning and technology recommendations to ensure continued client success in the future and effective spend of their limited budget

Pacific Guardian Life, Honolulu, HI (1/2019-10/2019)

Managed (at Director-level) infrastructure, security, application development, service desk and operations support team that had a dual responsibility for daily operational activities and new system/capability deployments. Directed the team’s efforts and served as a single contributor for architecting, prototyping and delivering solutions. Key accomplishments include:

Designed/delivered a capability to replicate SaaS solution data into an enterprise data warehouse for downline processing by multiple in-house/cloud-based systems—reduced processing lag time by approximately 24-48 hours

Implemented file transfer automation between cloud-to-premise and within the data center—resulting in the saving of several hundred manhours of manual effort per year

Conducted cyber security review of existing and new systems coming online—identified key risks/potential vulnerabilities and presented mitigation strategies for approval

Led technical analysis efforts for infrastructure modernization and developed an implementation plan that leverages a mixture of on-premise, collocation and cloud solutions—approach led to increased resiliency from a business continuity perspective and delivered greatly needed performance/stability gains

Led efforts to ensure compliance with PCI-DSS v3.2.1

Everi Holdings, Las Vegas, NV (11/2017 – 11/2018)

Managed (at Senior Manager level) IT compliance program across the infrastructure, software development and cyber security functions within a large entertainment/gaming/financial services company. Supervised a team of internal, contract and vendor personnel to ensure SOX and PCI requirements were effective met. Key responsibilities/achievements included:

Led efforts to ensure attainment of PCI DSS v3.2 Report on Compliance (ROC) for a Level 1 organization for two consecutive years—included timely management of 15-20 simultaneous workstreams to implement new technology, changes to meet new requirements and standards/approaches that ensured effective compliance

Stepped in for departing Director during critical SOX compliance validation effort and ensured effective completion of evidence submission as well as remediation efforts

Senior Program Manager, Boyd Gaming, Las Vegas, NV (11/2016 – 11/2017)

Managed mission critical transformation programs / projects encompassing corporate systems, infrastructure, software development and data/digital security functions within large hospitality/entertainment companies. Supervised project managers/technical teams and ensured highly effective deliveries of new capabilities. Served as Interim Head of the PMO with 25+ personnel delivering 100+ projects after the short-notice departure of the Director. Key responsibilities and achievements included:

Spearheaded clients’ top technology programs—one delivered a 360-degree view of patrons to drive revenue generation as well as profitable offer/campaign/property/other key management decisions and a second that implemented a phased enterprise data warehouse/business intelligence solution.

Delivered corporate / property capabilities that included upgraded or new Loyalty / Lodging Management Systems (LMS), Casino Management Systems (CMS), Gaming Systems, Kiosks, Point of Sale (POS) Devices, Cyber Security Technologies, PCI DSS v3.2 / SOX / Other Regulatory Compliance Solutions, Surveillance Systems, Data Warehouse / Business Intelligence Reporting Tools, Self Service Capabilities and custom developed data solutions

Developed strategic roadmaps with Product Management and senior business leaders for assigned programs

Directed projects to successful completion—from ideation through delivery/support phases using waterfall and Agile methodologies—in a manner that ensured a high degree of patron and business partner satisfaction

Drove innovation related to project delivery/management practices that enhance IT and PMO effectiveness

Senior IT Executive/Portfolio Manager (Consultant), Independent Contractor (7/2013 – 11/2016)

Caesars Entertainment, Las Vegas, NV (6/2016-10/2016)

Managed a large portfolio of projects across infrastructure, software development and data/digital security functions within a large hospitality/entertainment company. Supervised 5-10 project managers and ensure highly effective project delivery. Key responsibilities included:

Developed strategic roadmaps that adhered to business goals/objectives

Directed projects to successful completion—from ideation through delivery/support phases—in a manner that ensured a high degree of patron and business partner satisfaction

Delivered property capabilities included upgraded and/or new Point of Sale (POS) Devices, Security Technologies, Surveillance Systems, Self Service Capabilities and in-house developed solutions

Large Travel Industry Client (through Intertech International), Honolulu, HI (1/2016-6/2016)

Led large combined team of consulting and client resources delivering a program comprised of 18 Payment Card Industry (PCI) Digital Security Standard (DSS) v3.1 projects that led to compliance. Key accomplishments included:

Completed cardholder data environment (CDE) discovery across a global enterprise through technical and business architecture analyses (that included the primary and other online reservation systems)

Led efforts to minimize enterprise risk footprint related to credit card breaches via people, process and technology

Drove on-schedule efforts to finalize a new CDE design, improved policies/procedures and incident response

Higher Education Institutions, Various Client Locations (2/2015-12/2015)

Delivered services that include: Strategic Planning, IT Effectiveness Assessment, Accreditation & Compliance, Business Process Review / Optimization, Leadership & Mentoring, and Transition & Transformation. Completed engagements/ projects include:

Revitalized data center, networking and computing capabilities across a seven-campus college—effort included assessment, planning, and then driving procurement/installation of prioritized capabilities

Upgraded storage arrays, unified communications capabilities (Microsoft Exchange/Skype for Business), server/desktop software (Windows Server 2003 migration as well as Windows 7 to 10 upgrades), and ERP systems

Completed business process review/optimization activities that included audit improvement results and operational efficiencies

Guided adoption of SaaS solutions that provided a proven return on investment, greater level of services/functionality and end user satisfaction

Developed business continuity/disaster recovery strategy and technology implementation across multiple campus/facility locations

Transformed technology staffs that led to improved technical competencies, predictable project outcomes (timeliness, budget adhering, quality), higher customer satisfaction and enhanced software development efforts

LiRo Group, Syosset, NY (10/2014-2/2015)

Completed thorough assessment of business processes/existing systems and developed an enterprise architecture-driven approach / plan that will incrementally yield the near and long-term key benefits listed below. Directed actions that led to:

Robust and reliable business continuity / disaster recovery capabilities

Enhanced data integration across systems managing sales, project tracking, profitability analysis and collaboration

Executive / line management dashboards providing actionable information for sales efforts, ongoing projects, and other key process indicators

Responsive automation capabilities to meet client/project-specific needs in a significantly changing environment

Product development and rollout of Disaster Response Management System

Avanade & Prolifics, Various Client Locations (7/2013-10/2014)

Led PMO transformation initiatives to revitalize overall project delivery effectiveness. Managed rapidly growing portfolio of sales/delivery efforts for the company’s largest region with a target value in excess of $40M. Implemented corrective actions that ensured multiple inherited, high visibility projects met key metrics and received high customer satisfaction results.

Drove innovation/results through strategic planning, business process improvement, portfolio transformation and the implementation/management of effective governance structures.

Revamped/developed/implemented policies, processes, and tools that measurably improved effectiveness and communication between senior leadership, clients, sales, and PMO team members

Mentored/improved the capabilities of project managers assigned across projects within the region—resulted in the rapid return of all projects in “red” or “yellow” status (at the time of arrival) to “green”

Teamed with sales and technical practices to architect efficient/effective solution proposals that led to clients achieving critical business goals/objectives through successful technology implementations

Led delivery teams responsible for implementing SOA/business process management/integration/security/CRM/ workflow solutions for healthcare, insurance, pharma, higher education, financial services, hospitality, benefits management and non-profit clients

Application Architecture & Development Management, AMC Networks, NYC & Bethpage, NY (3/2012-7/2013)

Technical Environment: SharePoint, ASP.NET, C#.NET, VB.NET, Java, PHP, Oracle RDBMS, SQL Server/SQL Server Reporting Services, Web Services / SOA, Data Warehouse / BI Technologies, SEO, Salesforce, Advertising & Affiliate Sales Management Systems, Targeted SaaS Solutions, Private Cloud Data Center, TFS, In-House / Custom Software Solutions

Directed internal team / vendor efforts to implement new and support existing business systems that manage a >$1B revenue media and entertainment company. Managed full life cycle activities that leverage a combination of formal methodologies to deliver innovative solutions. Defined technology strategies, manages key initiatives and project resources, and initiates cost controls / process improvements.

Led technical efforts to transition 25-plus applications from former parent company facilities to cloud-based SAVVIS data centers—defined successful key strategies/requirements and then drove the delivery effort

Architected integration solution strategies between systems—legacy to new, premise to cloud, and cloud to cloud—that ensured successful transition to SaaS / IaaS capabilities

Implemented single sign-on solution for key applications throughout the enterprise

Guided technical efforts to split key applications and implement new Oracle Financials R12 instance leveraging Oracle On Demand—ensuring timely separation from parent company systems

Transformed development team technology, processes (Agile and Waterfall), and delivery capabilities

IT Architecture & Applications Management, IEEE, Piscataway, NJ (3/2009–3/2012)

Technical Environment: Oracle eBusiness Suite, Siebel CRM, Oracle OBIEE, SharePoint, Java, ASP.NET, SQL Server, Web Services / SOA, Data Warehouse / BI Technologies, SEO, Salesforce, Online Training / Education Delivery Capabilities, Electronic Library, Conference Management Systems, Single Sign On (SSO) Capabilities

Directed large team of internal and contractor personnel providing ERP / CRM / Enterprise Content Management system/software development and support activities for applications supporting over 1.9M customers. Managed full SDLC in a manner that streamlined costs while ensuring fielded systems improved productivity, optimized processes, meet compliance requirements and contributed to potential revenue increases. Defined technology strategies, managed key initiatives and project resources, analyzed / upgraded IT infrastructure, and initiated cost controls / process improvements.

Assessed ongoing ERP / CRM / e-Commerce replacement project and developed/gained approval for a new approach that saved more than $6M in implementation costs and ~$1M in annual support cost.

Implemented single sign-on solution for key applications properties throughout the enterprise

Delivered key software development projects well-within overall budget and forecasted spend plan levels--contributed significantly to the IT Department achieving budget surpluses each year.

Improved software development by implementing Agile Scrum/iterative development methodologies--led to higher production quality, higher on-time, on-budget results, and stronger relationships with product owners and users.

Developed and executed strategic projects for key business units that replaced aging servers, leveraged virtualization technologies, improved network reliability / security, established master data management, decreased total operating costs, delivered targeted customer-facing solutions, enhanced software development capabilities, met Payment Card Industry (PCI) Digital Security Standard v2.0 compliance, and implemented search engine optimization (SEO) improvements.

Software Architect & Account/Delivery Manager (Consultant), Avanade, Inc., Multiple Locations (4/2007–3/2009)

Technical Environment: SharePoint, ASP.NET, C#.NET, VB.NET, SQL Server/SQL Server Reporting Services, Web Services / SOA, Data Warehouse / BI Technologies, SEO, MS Dynamics CRM / AX, TFS, Virtualization Technologies

Delivered projects that improved Enterprise Content Management capabilities, ERP (SAP) integration, fund management, workflow management, security controls, SOX accountability, business intelligence reporting, e-commerce initiative effectiveness, project management oversight, Intranet / extranet portal functionality, and software development processes.

Developed achievable, targeted technology roadmap that enabled large client firms to achieve short-, medium-, and long-term business goals.

Spearheaded proposal efforts that netted $6,000,000 in new business across the Media and Entertainment, Financial Services, Hospitality, Education, Healthcare, Real Estate, and Services domains—then served as architect / delivery manager.

Military Service—United States Air Force (~ 20 Years)

Key Positions Related to Program/Project Management:

Program Manager for Acquisition Logistics & Technology Transition, HQ Air Combat Command

Senior Program Manager for Acquisition, HQ Air Combat Command

Significant Contributions:

Managed life cycle logistics support planning/implementation for 14 command, control, communications, computer, and intelligence (C4I) programs valued at more than $7 billion—ensured all systems were cost effectively engineered, met critical performance specifications for reliability/maintainability and seamlessly/securely integrated with mission aircraft (various planes and drones).

Managed vendor contracts for standardized computing hardware in excess of $50,000,000 that allowed effective deployment of key rapidly deployable C4I systems.

Managed $40,000,000 communications improvement program that revitalized/replaced telephone and base cable plant capabilities throughout the United Kingdom.

Managed communications-computer operations work centers across 10 United Kingdom locations that included 40-plus departments and approximately 600 personnel.

Supported over 20 hospital/patient management and supply applications at the base as well as regional level

Education

Master of Science in Software Systems Management, Air Force Institute of Technology (GPA 3.90)

Bachelor of Science in Computer Science, Park College (GPA 4.0)

Certifications

Project Management Professional, PMI, 2009 to Present

Agile Certified Practitioner, PMI, 2014 to Present

Certified Scrum Master, Scrum Alliance, 2014 to Present

Scrum Product Owner Certified, VMEdu Inc., 2020 to Present

Professional Associations

Project Management Institute (PMI), Institute of Electrical and Electronic Engineers (IEEE) [Senior Member] & IEEE Computer Society, Association of Computing Manufacturers (ACM), Global IT Architect Association (IASA), Scrum Alliance

Technical Expertise

Web / Mobile Application Development & Support: Latest UI Technologies (HTML5, CSS3, node.js, angular.js), SharePoint, ASP.NET (C# & VB.NET), PHP, J2EE / Java / JSP, PHP, Perl, CSS, ADO, C, Microsoft SQL Server / SQL Server Reporting Services, Oracle, MySQL, e-Commerce, Search Engine Optimization/Marketing, Web Accessibility, Responsive Web Design, iOS Development, TFS, Rally, PHP, JIRA, Confluence, Mobile (iOS/Android), GIT, Subversion

Enterprise Applications: Enterprise Content Management / Collaboration Tools / Portals (SharePoint, WebSphere, Liferay, Vignette, and others), ADP Payroll / HR; PeopleSoft; Solomon Financials; Microsoft Dynamics AX / CRM / Great Plains; Content Management Systems / Document Libraries; Intrusion Detection Systems; MS Exchange; Microsoft Office Suite, Microsoft Project / Project Server, Siebel CRM 7/8, Salesforce.com, Oracle Financials, Oracle BI Enterprise Edition (OBIEE), Higher Education Instructional / Management Software (Banner ERP, Scheduling, Blackboard / Canvas Learning Management Systems, Master Device Management Tools, ARGOS Reporting), Data Warehouse & Business Intelligence Solutions (to include MicroStrategy and Microsoft suites), Microsoft System Center Configuration Manager, Loyalty Systems, Lodging Reservation / Management Systems, Point of Sale (POS), Gaming Systems

Cloud Solutions (Saas / PaaS): SalesForce.com / Force.com, Office 365, Google Apps, Workday, ADP Payroll / PayForce / eTime, Service Now, Daptiv, SAVVIS Private Data Center, Microsoft Azure, AWS

Hardware: AT&T / NTI / Lucent Telephone/Management Systems, Nutanix appliances, Dell Power Edge servers (various series/models), HP servers (various series/models to include blades), multiple types of virtualization/storage/backup devices (NAS/SAN/DAT)

Operating System & Other Technology: Microsoft Windows, Mac OS, Linux, Solaris; Server Virtualization Solutions, Active Directory/LDAP, DNS, WINS, DHCP, FTP, LDAP, TFTP, RAS, IRC, VPN, NIS, IIS, Terminal Services

Security: VLANs, Cisco Firewalls / Wireless / VoIP / Network Devices, IPsec, Group Policy, NAT, Single Sign On capabilities (Okta), PCI DSS solutions, Oracle Identity and Access Management (IAM) technologies, IBM IAM technologies, Protective Measure Tools (Vulnerability Management, Threat Detection, Log Aggregation / Management / Reporting, Change Detection/Alerting, Remote Access, Multi-Factor Authentication), NIST & CIS Security Framework Implementations

Contact this candidate