Autumn Murphy

Business, Operations, and Project Management

Address: Shelby Twp, MI 48316

Phone: +1-734-***-**** - Email: ad45qy@r.postjobfree.com Professional Summary

Forward-thinking, encouraging, and proactive leader with 25+ years of combined experience in business operations, project management, executive, and financial administration. Focused on supporting cross-functional teams to increase productivity and customer satisfaction. Retain strong stewardship, and interpersonal skills to advance strategic plans and organizational objectives set forth by management. Committed to driving business success by implementing improved strategies and increasing customer service standards. Experience

Project Coordination Manager

May 2022 to Present

Acoufelt - Auburn Hills, MI

Key Achievements:

• Successfully led and mentored the project coordination and sampling departments for complex, architecturally engineered felt systems which reduced & absorbed sound while exceeding MTD/YTD metrics.

• Managed 350+ ($30M) projects annually, specializing in corporate accounts, ranging in $250k-$5M. [Notable accounts: Ford (US and Mexico), IQHQ, IAH, Hard Rock Hotel & Casino (Greece)].

• Collected an average $2.5M monthly in invoiced sales.

• Developed a new process for shipping and sampling, reducing overall monthly costs by $30k and improved lead times by three business days.

Executive Assistant to President

October 2021 to April 2022

American Pro Marketing - Troy, MI

Key Achievements:

• Developed best practices to ensure budgets, metrics, and organization within the company.

• Introduced a cloud-based task management application to align with the organizational needs.

• Reduced the budget by $15k after performing audits revealing inaccuracies with accounting practices.

• Led six departments to ensure effective communication and operation. Dispatch Manager

October 2019 to October 2021

Cornelius Systems - Clawson, MI

Key Achievements:

• Headed the service and administrative divisions with 19 technicians located in MI, IN, OH and KY.

• Direct support to the field supervisor, multiple departments, and all executive staff while streamlining departmental processes to ensure efficiencies and superior customer experience.

• Executed and managed high-volume service billings (200-500 weekly) and preventative maintenance contracts, while exceeding company metrics.

• Reduced aging from 87% to 1.3%, collecting $1.9M monthly.

• Recovered $500k in lost/mislabeled/duplicated inventory during quarterly audits. Business Support Specialist

November 2017 to August 2019

TelNet Worldwide - Troy, MI

Key Achievements:

• Managed the Care Team across multiple offices while exceeding company's goals, metrics, and ticket duration/resolution times.

• Used SQL to process and audit over 800 invoices monthly to ensure month-end reporting aligned with metric requirements.

• Reduced aging from +72% to 6.2%, collecting $2.6M per cycle.

• Created problem-solving manuals to troubleshoot technical issues and resolve customer complaints quickly and efficiently.

Service Business Specialist

August 2015 to November 2017

Limbach Company, LLC - Pontiac, MI

Key Achievements:

• Reduced aging below targeted metrics of 18% for two years - a record low for the MI division.

• Managed the service department, consisting of 15 service technicians and three direct reports.

• Successful month-end close consisting of 1500+ service and maintenance contract billings, A/R cash flow, special projects, intra company metrics, and corporate reporting.

• Streamlined preventative maintenance programs while implementing automatic renewal contracts, increasing revenue by 27%.

A/P Specialist & Administration

July 2010 to August 2015

MasterCraft Floors & Kaizen Contracting, Inc. - Plymouth, MI Key Achievements:

• Saved over $1M annually by reducing AR/AP turnaround time, improving cash flow.

• Managed accounting and administrative activities for global commercial flooring.

• Designed and implemented job-cost tracking program by creating cost accrual tracking.

• Initiated & executed comprehensive inventory scanner system for all stocked flooring materials & supplies. Skills

Customer Service Management and Excellence

Conflict and Problem Resolution

Extremely Organized and Proactive

Salesforce and Collaboration Platforms

Project Coordination and Management

Manufacturing and Operations Management

Risk Management

Process and Innovation Improvement

Account and Contract Management

Dispatch and Call Center Management

Construction (Commercial and Residential)

Negotiation and Adaptability

Bookkeeping/Accounting

Strategic Planning

Business Development and Marketing

Product and Quality Control

Executive Support

Training Manager

Logistics Management

Education

EMU-Ypsilanti, MI-1997-1999, Music Therapy Courses John Glenn High School, Westland, MI-1994-1997

UBT-Manage Your Time Task & Technology (Online)

UBT-Leadership Fundamentals (Online)

Schoolcraft College-Livonia, MI-2010-2011, Business Management, Biology, and Microsoft Office 365 Courses UBT-Fundamentals of Project Management (Online)

KnowBe4-Multiple Security Awareness Courses (Online)

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