Teresa L. Payne

**** ***** **** *****, ****** TX 78724

Email: ad45qe@r.postjobfree.com Cell Phone: 909-***-**** Objective

To acquire a position in customer service, operations, sales or administrative support with a progressive corporation where my many years of quality customer service and support experience, would be a valued asset to the organization and where my skill set could potentially lead into higher levels of leadership and management responsibilities. Work Experience

Mobile Notary Services Provider July 2020 to Present Independent Contractor For Mobile Notary Services/Austin and Katy TX Provider of Mobile Notary service solutions for wide range of business customers including real estate offices, loan and banking institutions and escrow/title companies. Abstracting and notarizing complex real estate and loan documents for individuals and corporations for a variety commercial and home real estate transactions. Some real estate and loan transaction packages exceed over 250 pages and require a high level of attention to detail, transaction specific instructions, handling payments or deposits and explaining complex terms and guidelines to customers during the notary signing process. Preferred mobile notary contractor for several Austin area escrow/title/real estate related businesses. Current Texas Notary Certification. Five Star rated service record on multiple mobile notary website service providers. Accounting/Billing Technician: May 2019 to May 2020 Billing Technician/Accts Receivable Dept.

In Touch Pharmaceuticals/Valparaiso IN

Unit Assistant/Intensive Care Unit

Porter Regional Hospital/Valparaiso IN

At In Touch Pharmaceuticals, worked as accounting support, performing billing services and account solutions for medical facility clients. Reconciled individual patient billings at multiple facilities handling 50 to 75 inquiries and reconciliations per day and performing data entry, updating reports, patient files and billing files, handled all insurance requests and urgent project requests as needed. Provide customer service support to a wide variety of customers to expedite problem solutions. Accounting/Billing Technician: November 2016 to May 2019 Unit Assistant/Intensive Care Unit

Porter Regional Hospital/NW Health/Valparaiso IN

At Porter Regional Hospital supported ICU nursing team with a wide range of duties including patient care, admin, billing/record keeping support, patient family support, high risk patient supervision, facility/inventory requests. Assisting nurses and doctors within room procedures, restocking supplies, handling heavy phone activity and patient inquiries. Also took initiative to Update/Revise our facility’s HR Computer Training and Orientation Manuals needed for all new employee trainings. Owner/Director and CPR/First Aid Training Supervisor August 2007 to August 2016 Agape Daycare/Teri’s Tots Daycare Centers

Sugarland TX, Rancho Cucamonga CA, Eastvale-Mira Loma CA Owner-Operator/Director of Agape Daycare and Teri’s Tots Daycare centers. Established and ran daily operations of profitable licensed daycare businesses in Texas and California for over 9 years. Handled all levels of business including licensing, accounting/payroll/tax prep functions, marketing, equipment and supplies purchasing, maintaining facility safety and code compliance certifications, coordinated state and county agency support programs for single mothers, low income families and food programs. Supervised children and curriculum use in daycare, daycare staff supervision, daily customer service interaction with parents. Also Licensed CPR/First Aid Instructor trained staff and clients on CPR/First Aid Techniques and responsible for facility safety and emergency preparedness. Also provided training and certification for other Daycare Providers, Teachers, EMT Trainings, Social Workers, Foster Parents, etc. Territory Account Manager/Outside Sales Eastern L.A. County September 2006 to July 2007 Administrative Assistant to Title Officer July 2004 to September 2006 Financial Title Company/Burbank, CA

Territory Manager Duties and Responsibilities:

Develop territory, establish and maintain accounts for Financial Title Insurance Company, Identified prospects by 90% cold calling and 10% referrals. Set up Virtual Escrow and other Title Services for Mortgage Companies, Realtors, Escrow Companies, and Financial Institutions. Territory covered 12 cities primarily in Eastern Los Angeles County areas (San Gabriel/Pomona Valley/Inland Empire).

Goals and Accomplishments:

As a new Territory Account Manager established over a dozen new core accounts in first 90 days of working territory full time in spite of very slow real estate market. Approximately 33% of new accounts were set with Full Title Services and Premium Virtual Escrow Services. Also added “Gold Level” High Volume Core Account within first 6 months of working the territory.

Administrative Assistant Duties and Responsibilities Assisted Title Officer in managing and servicing up to 40 new orders per day as well as closing 30 to 60 orders per day (worked on 70 to 100 transactions per day). Focused on customer service and meeting customer needs, multiple “time sensitive” orders processed daily. Handled many problem accounts and complex real estate transactions, very heavy phones, lots of problem solving with many deadlines to deal with. Also wrote and reviewed policies and detailed documents. Looked for fraudulent activities and tax liens on most orders. Daily interaction with Accounting Dept., Upper Management, as well as Financial Title’s “In House” Escrow and Legal Departments. Also daily interaction with Primary Customer Realtors, and Mortgage/Escrow/Financial Companies.

Goals and Accomplishments:

Worked on highest producing unit in Burbank offices for 2005-2006. Consistently Ranked #1 Monthly Volume Unit exceeding other Title Officer unit’s volume by 25% to 50% every month. Administrative Assistant to Title Officer July 2003 to July 2004 Gateway Title Company/Burbank, CA

Administrative Assistant Duties and Responsibilities

Assisted Title Officer in managing and handling a variety of customer service needs, heavy phones and customer service requirements. Daily work included abstracting documents, setting up recordings, typing supplement policies, and writing new or revised policies. Worked with Upper Management and other Department Supervisors daily. Expedited rush orders as needed. High level of attention to detail needed. Other responsibilities similar to position as Administrative Assistant at Financial Title Company in Burbank.

Goals and Accomplishments:

Successfully supported a very high-volume title unit averaging over 700 to 900 orders per month. Consistently averaging over 40 new orders per day in addition to supporting existing open orders. Computer And Business Skills

Have strong background for Office Manager, Administrative Assistant, Sales Support or/Office Support. Familiar with Small Business Payroll Services through Quick Books

Team Player, High Level of Attention to Detail, Organized Self Starter

Trained multiple employees to become excellent support staff as 2nd and 3rd Assistants to the Title Officers. Also trained multiple classes and groups for CPR and First Aid Training. Trained Day Care employees and helpers as needed.

Education & Certifications, Received post high school medical support and medical office training in United States Military and Bryman Vocational College. Current CPR and First Aid Licensed Instructor 5+ Years, Certified, 10+ Years Licensed Daycare Provider. Previously Licensed For California Notary Services and Licensed California Insurance Agent.

Added Educational Courses and Work Shops completed in Children & Teen Development, Working With Special Needs Children, Addiction and Substance Abuse, Working With Foster Youth, Working With Depressed and Bipolar Youth, Appropriate Discipline For Children.

Working Knowledge of MS Word, Excel, Office, Quick Books, Data Quick, Data Trace

Type 50+ Words Per Minute, zero errors.

Familiar with Government Procedures and Practices for starting a small business, reports and documentation needs for Government subsidized programs such as food programs, tuition and subsidized reimbursement programs. Familiar with standard procedures for Record Keeping and Accounting practices of small business.

Received Volunteer Merit Award for helping Supervise 60+ High School Choir Students on a Cross Country 5 Day Performance and Music Tour around the Greater New York City area.

Have co-planned/coordinated 3 Large Weddings including venue selections, food and entertainment selections, invitations, floral arrangements, decorations, apparel selection, etc.

Experience in working with and supervising volunteers for church and community events including large plays, outings, fund raisers, event planning, etc., 20+ years of experience working with children and youth.