PROFILE

Scrum Master with **+ years of experience in leading application and software development teams, multiple concurrent projects, in defense, telecommunications, retail, networking, IT and software industries, successfully utilizing Agile and Waterfall development frameworks. Seeking Remote Senior Scrum Master position on a software development team with additional Coaching responsibilities.

IBM DevOps and Software Engineering Professional Certification (Completed 2024)

Scrum Master (Scrum Alliance – CSM) Certification

Coaching and Facilitation Certifications (ICP, ICP-ACC, IC-ATF)

Certified SAFe 5 Advanced Scrum Master Certification

Certified SAFe 5 Agilist Certification

Certified SAFe 5 Practitioner Certification

Project Management Professional (PMI – PMP) Certification

Servant Leader with a passion to help teams thrive and deliver high value to the organization

Work closely with the Product Owner, and Technical Lead in strategic planning, prioritization and risk mitigation

Help the team stay focused by removing impediments, process improvement and efficient meetings

Guide teams to becoming self-organizing, accomplish their objectives and continuously improve their own processes

Clarify and support the roles and responsibilities on the Scrum Team

PROFESSIONAL EXPERIENCE

Bart & Associates Inc, Remote/Washington DC Jun to Oct 2023

Remote Senior Scrum Master / Project Manager

Information Technology Scrum Master provided IT Services (O&M, Development and DevOps) to the U.S. Senate Financial Services Program Office. A fast paced, extremely aggressive and delicate environment, where the customer was in an emergency state when we arrived. Due to the state of the projects when we took over our mission was to win their trust, resolve a variety of show stoppers in their main financial application and pipeline, as well as provide various enhancements, bug fixes and recommendations to their home grown Financial Management Application residing on a Red Hat OpenShift platform. We generated documentation for new and existing pipelines, workflows, services and applications, helped the customer through Year End financial activities and enhanced their Continuous Integration / Continuous Deployment workflow using GitLab and Jenkins.

●Created, documented and maintained their first customer ticketing intake and management process

●Drove various projects and customer issues to timely and successful completion over several weeks

●Trained the team on Agile principles and practical applications on a daily basis

●Created an environment of trust and team work by modeling good communications and a consistent work management process

●Modeled transparency and accountability in team ownership of all tasks

Frontier Communications, Remote/Florida Feb to Jun 2023

Remote Senior Scrum Master / Project Manager

Information Technology Project Manager for three projects whose purpose was upgrading and enhancing the Frontier Communications website Copper to Fiber buy flow process. This work provided a better service to the customer in terms of showcasing product offerings and capabilities, support services and customer experience.

Led daily defect triage call with Managers, Architects, QAs and Leads from each of the (12+) Teams needed to work through the various issues encountered during the main project’s final integration and testing phase which lasted months longer and was more complicated than anticipated

Developed a process to encourage developers to take ownership of their defects, to have working sessions as needed to resolve them one at a time rather than trying to solve multiple issues simultaneously, and to stop tossing them between Teams

Generated a weekly status report to C Level Executives on all three projects including, as needed, risks and path to green

Coached Teams in writing smaller User Stories, using the INVEST acronym, using the Minimum Viable Product concept, in the various ways to break up stories, on the importance of separating validation and verification from the development story to prevent carryovers, employing the concepts of Vertical Development, or “Slicing the Cake” and better approaches to risk management using the ROAM acronym

USAA, Plano, TX Jan 2019 to Nov 2022

Remote Senior Scrum Master

IT Availability and Governance Scrum Master for two local and two off-shore Scrum Teams installing, configuration, troubleshooting and consulting on the DataDog and other monitoring applications using Kanban

Networking Scrum Master for four Scrum Teams performing various Networking services, server installation, configuration and troubleshooting for internal and external customers. Managed software interface development on various embedded devices

Bank Scrum Master for two Scrum Teams performing incremental website upgrades, involving GitLab integration, and Automated testing implemented using Program level Essential SAFe

Coached Multiple Scrum Masters, Product Owners, New Release Train Engineers to improve Agile practices

Led Agile Ceremonies to keep Teams focused and energized leading to continuous improvement in outcomes

Trained Teams on Agile practices and collaborated on their applications to increase Team performance

Sparked Collaborative Team workflows to maximize Product Increment Planning results

Removed Impediments from Iterations to allow the Team to meet their commitments

Managed Frequent internal and external dependencies, as well as numerous mid-sprint injects

Adapted SAFe processes for our work structure by working closely with RTE and Program Manager

Advised in ROI analysis for ranking Feature development

JCPenney, Plano, TX Nov 2016 to Jan 2019

Scrum Master/Technical Project Manager

Launched a Tier 3 Networking Support Scrum Team using a Kanban process to respond to all JCP L3 Network Integration needs which greatly improved customer satisfaction, process issues, Team handoffs and communications performing various Networking services, server installation and configuration. Developed software interfaces for various embedded devices

Led $14M register upgrade project which successfully replaced over 16,000 outdated registers across all US and Puerto Rico based stores, including new software configuration

Launched a Tier 3 IT Support Scrum Team involving web based application enhancements, configuration, upgrades and troubleshooting, software security, register monitoring and issue resolution

Coached multiple new Scrum Teams in Agile, vertical development, day to day activities, Story Points and

User Story concepts and Team development

Created a SAFe-like process for the management and coordination of the Stores Platform software development

teams working together in Plano,Texas and Bangalore, India

Advised in ROI analysis for ranking Feature development

Monitronics, Farmers Branch, TX May 2016 to Nov 2016

Development Project Manager

Managed various IT projects using Waterfall and Agile methodologies

Advanced revitalization of Agile software development through educating Management and Scrum Masters

Directed a software implementation for Accounting Department with third party vendor

Guided Monitronics.com website upgrade project with third party vendor

Advised an all communication media rebranding effort across the entire organization

EMC Converged Platforms (Formerly VCE), Richardson, TX Aug 2015 to Apr 2016

Senior IT Project Manager/Process Management Development

Played key role in developing and managing a Project Management Office for infrastructure and application development projects

Created Demand Management strategy for the IT Projects and Service Requests workflow

Managed Enhancements and Testing for the IT Service Request Tool, “ServiceNow”

Created weekly IT Project Portfolio status reports

Handled Customer escalation issues

Supported Project Management Office Process Lead with IT support request analysis

Collaborated with Process Manager on enhancing Agile software development practices through Management level presentations and team training

C Squared Systems, Auburn, NH Aug 2014 to Jan 2015

Application Engineer/Project Management

Played a key role as the technical interface between Customers, Sales and Software Departments, as well as the technical support for new account trials, trouble accounts and device integration in a dynamic and fast paced environment, executing tasks with minimal direction utilizing Agile methodology

Developed a Customer Relationship Management tool and processes using an Agile development process

Created a “SitePortal” Network Management System demon environment using an Agile development process

Led reorganization of the software department project management processes for device integration and

customer trials

Managed equipment purchases for new account trials

Kratos Networks (Formerly Newpoint Technologies Inc.) Salem, NH Oct 2011 to May 2014

Project Manager, Software and Monitor & Control (M&C) Systems

Assistant to Director of Operations / Engineering, providing leadership for Integration Teams on M&C Projects, Customer Support activities and daily operations

Managed software interface development on various embedded devices

Managed embedded systems design, configuration, install and troubleshooting

Managed 15+ application development projects, for domestic and overseas customers in a waterfall environment

Managed the Customer Support Center web based software merge/configuration, as well as process design

Led the creation of a resource tracking and forecasting tool which simplified data collection and identified waste Managed customer emergencies and intense complaints, for projects and maintenance issues

PRQA Programming Research, Marlborough, MA Aug 2010 to Sep 2011

Software Engineer

Provided Sales and Customer Support for C/C++ static software analysis tool suite

Demonstrated PRQA software tools at customer sites, remotely, and at trade shows

Provided customer support on software product related issues, such as installation and technical workflow issues

Lockheed Martin Company, Burlington, MA Oct 2005 to Jul 2010

Senior Systems Engineer/Project Management

Maritime Systems & Sensors Division

Security Clearance: Secret

Project Manager for a legacy application with a virtual C++ software team which converted the Generic Radar Simulation program to the Reusable Sensor Library providing the foundation for all future modeling components for use in the Air and Missile Defense Radar Program utilizing waterfall management techniques

Guided the team through visioning sessions

Guided the team to be self-organizing

Invited to speak at the 2010 Advanced Technical Leadership Program Conference, in Orlando, Florida, on creating and running successful virtual teams

Managed the Virtual Program Change Request (PCR) Surge Team Project

Led analysis and strategy development for an improved PCR process to reduce over 800 past due PCRs

Managed a process which reduced the high volume of PCRs by over 60%, within 3 months.

Virtual Facilitator

Managed multiple steering panels, composed of directors and senior technical staff in developing

keystone presentations and training media transferable across business areas as Scrum Master

Managed the production of two video presentations on running successful Virtual Teams at LMCO as Scrum Master

Initiated and Managed a visionary project to help employees with “Building Effective Remote Relationships”

in their virtual teams across the entire LMCO organization

Senior Mentor on Company Sponsored FIRST Robotics Teams, Agile

Led Teams 87 and 2876 through their first three seasons using Agile Methodology, 2008 through 2010

Facilitated Project and Team Organization, Iteration Planning Meetings, Feature Prioritization, Rapid Prototyping, Peer Reviews, Development Strategies and Agile Framework

MEADS Training Software Project Lead

Led team through design and development of a Visual Basic software application used in the training of soldiers deployed to the Medium Extended Air Defense System

PSTAR Software Statistical Analysis Tool

Led a MatLab software project which developed an analysis tool used to verify the proper working of the PSTAR radar system built for the Swiss Air Force. The tool converted and analyzed actual jet fighter flight and radar data, successfully and accurately verifying proper functioning of the PSTAR radar system, and allowing for successful product acceptance and closure.

WFI Government Services, Los Angeles, CA Sep 2004 to Oct 2005

Radar Software Engineer

Embedded Boeing Defense Systems Sub-Contractor

Raytheon Company, Sudbury, MA

Security Clearance: Secret

Represented Sub-Contractor, Boeing Defense Systems, on the Upgrade Early Warning Radar (UEWR) software development program to ensure the product was designed to contract specifications

Participated in C++ Detailed Design Reviews, Code Reviews and Formal Testing involving the UEWR software

Led the development of a software tool which analyzed project data and created reports on the rate of software trouble report closures and other metrics as Scrum Master. This tool streamlined the collection of data as well as the presentation format of key software metrics impacting the success of the overall program

Raytheon Company, Marlborough, MA Oct 1997 to Nov 2002

Network Centric Systems

Electrical Engineer

Security Clearance: Secret

Provided Engineering expertise in design, integration and performance testing on new and existing digital and microwave systems and subsystems for the Patriot Integration and Test Center

Designed a stand-alone Patriot Control Station real-time waveform decoder which provided real-time diagnostics for

radar software development teams

Responsible for the Patriot Test and Integration Site microwave simulation system operation, maintenance,

integration of new components and upgrades

Performed Quality Assurance (QA) tasks for the “Tri-band Satellite Emulator” (X, Ku and Ka bands) to

ensure product met contract specifications and customer requirements

EDUCATION

University of Massachusetts – Boston Campus

BS Engineering /Physics – 1997

CERTIFICATIONS

IBM DevOps and Software Engineering Professional Certification (Completed 2024)

https://www.coursera.org/account/accomplishments/professional-cert/785ABGC8AN3S

ICAgile Certified Professional - Agile Coaching (ICP-ACC) certification

ICAgile Certified Professional - Agile Team Facilitation (ICP-ATF) certification

ICAgile Certified Professional (ICP) certification

Scrum Alliance – Scrum Master Certification – Certified and in good standing

Member: 000432265

Certified SAFe 5 Practitioner – Certified and in good standing

Certification ID: 875*****-****

Certified SAFe 5 Advanced Scrum Master – Certified and in good standing

Certification ID: 777*****-****

Certified SAFe 5 Agilist – Certified and in good standing

Certification ID: 602*****-****

PMI – Project Management Professional – Certified and in good standing

PMP Number: 3089568

TECHNICAL EXPERIENCE

Software Skills: Docker, Kubernetes, Containers, Cloud, Microservices, Python, Nose, Behave, TDD, BDD, Continuous Integration, Continuous Deployment, CI/CD, GitHub, App Security, AI, C, C++, Java, Assembly, VHDL, Visual Basic, MS Visual Studio, Eclipse, Unix, Doors, MS Office, MS Project, Gantt Charts, SharePoint, SQL Structure and Queries, Smartsheets, ServiceNow, Jira, Confluence, Rally, MS Team Foundation Server, MS Teams

TRAINING

Scrum Mastery by Geoff Watts

The Agile Samurai: How Agile Masters Deliver Great Software by Jonathan Rasmusson

Scrum Training Series with Michael James

Advanced Technical Leadership Program – Lockheed Martin Company, 2009

Basic Noncommissioned Officer Course – Massachusetts National Guard, 1993

Primary Leadership Development Course – Massachusetts National Guard, 1991

Massachusetts National Guard – 1990 to 1997

US Army – 1987 to 1990

LinkedIn: www.linkedin.com/in/michael-grumbach-35741521

Skype Name: ad45ok@r.postjobfree.com

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