Bettina J. Pittman

Office Manager//Customer Service Specialist

ad45nr@r.postjobfree.com 323-***-****

Executive Admin, gatekeeper and counselor to CEO, General Manager and Board Members. Liaison to high-level clients, executive team and staff. Exceptional communication skills. Dedicated, contributing member of the Senior Management team. Commitment to customer service as a key driver in reaching business goals and objectives. Extremely organized, credible and consistent. Adept at problem solving solutions focused, results driven. Multitasked multiple projects simultaneously. Flexible, engaging, effective in dealing with all types of personalities. Positive attitude, professional demeanor, encourages productive, cohesive and inclusive work environment. Maintains professionalism, when others are struggling through changes.

• Consumer Complaint

/Issue Resolution

• Events Planning &

Coordination

• Data Research & Analysis

• Utilized EDI for order

retrieval,CRM Software &

Salesforce to better

establish customer

relationships, data

retention and individual

marketing capabilities

• Employee Relations

Staffing & Terminations

• Institute and implement

companywide cost

reduction strategies

• Established operating

procedures to increase

overall efficiencies

• Trained employees

in procedure, and policies

De Rigo Rem Eyewear – Sun Valley - February 2023 – November 2023 Customer Service Key Account Manager -

Managed a staff of 8 on international and regional accounts

• Drove sales upward within 3month period.

• Reconciled accounts from past integration of new system

• Implemented Customer Maintenance procedure/department

• Managed Sales Support team

• Established and maintained interoffice relationships as well as regional/international ones to become more cohesive and productive.

LAHSA – Los Angeles Homeless Services Authority –7/2020 – February 2022

• Trained with multiple interagency programs to learn how to effectively deal with Los Angeles homeless community.

• Managed three separate hotels in the Los Angeles & Hollywood areas to facilitate temporary housing of the homeless.

• Oversaw a staff of up to 64 employees of nurses, security, hotel, cleaning, dw (disaster workers) and intake agency employees.

• Established efficiency reports and intake reports weekly for the City of Los Angeles.

• Effectively navigated thru the City’s red tape to secure supplies & staff needed.

• Hosted weekly zoom meetings with all represented agencies.

• Secured permanent housing for over 200 of our homeless families NYX Cosmetics - Assistant R&D Manager - El Segundo – 2016 - 2020

• Data Research and Analysis. Reformulations of formulas. Verified raw materials were acceptable for US and International standards. By testing some products in house with immediate team and other onsite volunteers, we were able to save the company approximately 15% and still maintain accuracy and safety in results.

• Entered compositions into SAP system, tested samples and sent samples out for testing to 4 different outside vendors.

• Trained 11 contracted employees, Assisted each scientist (5) in the department with their projects. Clorox - PDC Customer Service Manager - Vernon, CA- 2015 - 2016

• Expedited orders for shipment and delivery nationally using SAP Management System.

• Handled the day-to-day logistics for all Los Angeles Clorox site shipment operations a 12,000 square foot 3 story facility with 99 employees. (all male).

• Focused on creating closing procedures and Staff Wellness exit procedures.

• Oversaw the 96% Safety Record through the difficult time of various department closures.

• Responsible for keeping employee morale at a high level until final departures.

• Identified departments and employees that needed immediate support based upon daily response and interaction.

• Maintained Clorox stellar record of excellence during the turmoil and major changes. Acknowledged repeatedly for outstanding work when called to step in and get them through the closure. Orcon/Organic Control – Office Manager/Customer Service Manager 2011 - 2014 Los Angeles, CA

• Managed an office staff of 16 individuals, Oversaw the warehouse shipping department.

• Represented company at nationwide trade shows, set up booths, lead product knowledge meetings.

• Refocused and energized customer service department to become one of the top 10 nationwide customer service departments in the Lawn & Garden field. We were ranked #7 in the nation by Ozark Empire and Outdoor Living Lawn & Garden. Which was a distinction never achieved prior.

• Burnished company reputation, leading to higher sales growth by increasing customer service standards and client engagement

Bettina J. Pittman

Office Manager//Customer Service Specialist

ad45nr@r.postjobfree.com 323-***-****

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Century Park Place HOA — Office Manager/Human Resources Director 2006 - 2011 Century City, CA

• Managed the onsite office for the 416-unit condominium project in Century City.

• Supervised and trained a custodial staff of 14 in overall appearance & resident satisfaction, as well as a staff of 10 in onsite security and resident/guest safety protocol

• Fostered an environment in which residents enjoyed high levels of service anddsxz employees were motivated to deliver top performances.

• Manage front-office operations to ensure friendly and efficient transactions at checkout.

• Handled accounts receivables/payable. MS/Office including excel, power point, and quick books

• Identified and negotiated bidding for onsite repairs and new projects with numerous vendors large & small.

• Delegated work orders for common area repairs as well as in unit repairs. Worked closely with Maintenance Engineer to ensure all repairs were completed timely & effectively. CAL STATE UNIVERSITY NORTHRIDGE - Political Science INDUSTRY MEMBERSHIPS - SPHR Certification (Senior Professional Human Resource) Customer Service Management and Relationship Building

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