Michelle Miller

** * ******* ***

New Castle, DE 19720

ad45m1@r.postjobfree.com

484-***-****

Objective:

To obtain a position that will enable me to use my strong reconciliation knowledge of trade process and time management skills.

Professional Experience:

BNY Mellon - May 2022/Current

Fund/Client Accountant Bank Loan - Reviewer/Supervisor:

●Review data and resolve escalated problems that may arise during the normal daily, weekly or monthly accounting and reporting.

●Track data and maintain Current Day/Prior Day accrual records for funds of higher complexity in accordance with department policies and procedures.

●Establish data maintenance and summarization processes to improve team efficiency to best support the accounting team.

●Identify and instruct payment processing intraday activity, escalation, and resolution of failed trades, including but not limited to funding the account of all due payments with daily fees, delayed comps, assignment fees, etc.

●Maintained Cash Reconciliation report of each client for all Custody Wires and Ledger Wires to tie out and clear the report of any Aged items daily.

●Prepare and Review all audit reports for securities that report Monthly, quarterly, semi-annually and annually.

●Regularly work with internal and external clients to implement processes to reduce financial exposure and improve team efficiency.

JP Morgan – April 2019/April 2022

CIB Trade Lifecycle Specialist IV:

●Actively participate in firm wide strategic initiatives, identify process improvements and efficiency opportunities in the daily workflow on Equity products.

●Ensure all transactions are correctly matched for smooth settlements

●Pre-matching and settlement of equity trades including priority client focus

●Identify and instruct payment processing intraday activity, escalation, and resolution of failed trades

●Resolution of cash and stock breaks working closing with Reconciliation team and verification of manual instructions.

●Take ownership of work, problems and clarify issues/objections and ensure data integrity accuracy and completeness.

●Continuously participate in projects involving new system implementation, process improvements, etc.

Vanguard – Contract through Randstad – October 2017/November 2018

Hardship Determination Administrator:

●Receives hardship request reads, reviews, and analyzes requests to determine eligibility to meet the specific criteria that has been agreed upon by the plan sponsor and the service requirements.

●Adheres to all internal policies, procedures, and guidelines to ensure compliance with ERISA and client plan documents in the handling of hardship determination requests. Keeps apprised of any technical and regulatory changes

●Effectively partners and communicates with IIG business partners, including Client Relationship Administrators and other internal resources to answer inquiries regarding qualification procedures and decisions to ensure the highest quality of service.

●Elevates operational and plan-specific issues.

Bank of America – February 2017/September 2017

Account Supervisor:

●Handled complex and/or escalated customer situations regarding possible fraudulent account activity.

●Performed back office functions related to research and resolution of fraudulent activity and service support.

●Delivered practical, innovative solutions to customers/clients while focusing on retention and re-establishing customer’s confidence in BOA.

●Responsible for coaching and assisting associates with moderately complex research and analysis of account activity to assess levels of risk and fraud type.

Citadel Credit Union – May 2016/January 2017

Account Specialist:

●Filed and processed a large amount of different claims including: payments, technology, new accounts and existing accounts customer claims.

●Collaborated with other departments to determine the best way to proceed with claims and executed decisions based on consensus.

●Responded to all inbound phone calls and multimedia inquiries while meeting established metrics and upholding service level agreement.

●Utilized strong listening, communication and problem-solving skills while diplomatically handling and/or resolving member issues.

Wilmington Trust – February 2014/March 2016

Payment Assistant:

●Validated, released, and transmitted wires using Wire Control. Processed all payments.

●Calculated, reviewed, and corrected P&I payments on or before the settlement date to ensure no errors.

●Created payments and transferred using AWS, SEI, CCS system

●Managed department emails that pertain to payments and monitored Fixed Income, CMO, Mutual Fund trades.

●Maintained daily Excel reports pertaining to trades.

●Contacted internal and external clients to confirm P&L on trades.

JP Morgan – November 2012/January 2014

Account Transition:

●Processing DRS trades in OMNI and TITAN systems as well as made corrections due to DRS rejects

●Followed up on outstanding DRS-SLA deadlines and verified trade details in DTCC system.

●Maintained and updated Excel spreadsheets for BINS requests.

●Followed up via telephone and email regarding any cusips/Mutural funds awaiting BINS.

●Contacted counterparties for confirmation of trades in time to meet FED target.

ING Direct – June 2005/April 2012

Securities Settlement Associate:

●Processed trades/security transfers via DTC, FEDLINE Advantage and Clear Stream systems.

●Processed and assured completeness of trade cancellations and corrections.

●Monitored transfers for receipt/delivery of securities and maintain accurate progression of information in specified tracking spreadsheet to report daily securities related inflow/outflow amounts.

●Handled Repo collateral processing cash and securities, market to market, and cash monitoring.

●Processed daily Margin Call collateral and compensation claims. Performed post settlement portfolio maintenance, this includes ensure the timely update of index, factors, coupons and prices.

●Researched and resolved positions reconciliation discrepancies.

●Generate monthly P&I forecast report by utilizing system downloads and spreadsheets.

Education:

William Penn High School – Diploma

Phoenix University – BA Finance/Accounting

Reference Upon Request

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