Juanita Neal Spartanburg, SC 864-***-**** ad45kz@r.postjobfree.com

Objective: Highly qualified motivated professional minded with advanced experience in Customer Service, Office Administration, Human Resources and Accounting seeking position with an established business that will allow me to utilize my previous work experiences while obtaining advanced skills to become a tenured employee. Technical

Qualifications: Operating Systems: Windows 10, 8.1, 7 Professional Microsoft Office: Word, Excel, PowerPoint, Outlook, QuickBooks Pro Ability to conduct research, present Power Point presentations write: reports, professional letters, and memos Applications: Peoplesoft, Oracle, Freidmans, UNICRU, Mikogo 4, Webex, Salesforce, VM Ware, Ctirix, Microsoft: Word, Excel, Power Point, Outlook Mail, QuickBooks 2012, Corel Paint Shop Pro X5 Education: The Bryant Center: Business Application Program, Lyman, South Carolina (Certification) 2013 Microsoft: Word, Excel, Power Point, Outlook Accounting, QuickBooks 2012, Corel Paint Shop Pro X5 Office Procedures, Filing, Data Entry Certificate: WorkKeys Silver Level – South Carolina Department of Education Spartanburg Community College: Credits towards degree in Computer Technology 2000-2002 Professional Experience:

Landlord Liaison/Veteran Support Specialist/Trainer 2018-2021

Alston Wilkes Society

Landlord Liaison 2020-2021 Working for a Non-Profit organization focusing on Housing first for Veterans only, the job is to screen Veterans after being referred to myself for affordable housing leads, via email or by phone. Veterans are to provide data such as income, dwelling requirements, number of people living in the dwelling and if there are pets. There could be barriers such as: criminal background, poor rental history, evictions, or low credit scores. I then search online and in person for affordable housing and establish connections with Property Owners/property managers or private owners to ensure the veteran will have reasonable housing according to what they can afford. Also, I am the liaison if they are facing eviction due to failing to pay rent, or any other issues. I contact the person in question and negotiate with the proprietor/property manager on the Veteran's behalf to keep them housed.

Veteran Support Specialist 2018-2020 Receive incoming calls and or emailed referrals from Veterans or Community Partners such as Veterans' Affairs seeking housing assistance, then conduct online assessment which involves screening the call for qualification participation. to forward to the Case Manager. Each call takes about 15 minutes or longer during the intake. All information is guarded for their privacy. A Certain income is required along with other requirements that must be met before referring to case managers. Then document calls in HMIS (Homeless Management Information System) by creating case notes. Attending conference calls on Zoom and in person, when allowable with the Upstate Housing Connection, and Community Partners that were joining us on the call. Also, among Staff and Supervisors there are weekly staff meeting calls.

Trainer 2020-2021 Associates were trained online using HMIS and following along on Zoom as the training platform to become Intake Specialists. During training, mock calls were created to screen calls, enter data, and assign to Case managers using HMIS. All calls were documented along with sending an email and placing the Veteran on the Case Manager's Tracker.

ESR Customer Support 2016-2018 Teletech@Home ADP Received incoming calls from participants with Heath Care Spending Accounts Verified data, managed account information, documented calls Provided account information, investigated issues, unlocked online accounts Communicated with language interpreters, website assistance. Warm transferred callers Provided documents, forms, and directions

Accounting Exodus One Transport, LLC. Boiling Springs, SC 2015-2016 Entered Invoices entered onto QuickBooks Online Balanced statements Added Accounts, Customers, expenses and received payments Created Invoices

Product Support/Customer Service Teletech @Home TurboTax Englewood, CO 2014-2015 Received inbound calls from Tax related Clients Troubleshot in order to correct errors, installation, login issues and general tax situations sites to resolve Assisted customers in electronically filing, paper returns and Amended returns Communicated with customers via email, as well as the telephone Created a database of customers and their personal information in their software Used Salesforce to document case notes, VM Ware, Citrix, Google, and other applications and web the issues

Purchasing/Vendor Ruby's Finest Vending Services Duncan, SC 2010-2012

Reviewed orders to determine product types and quantities required to meet demand Prepared purchase orders, solicit bid proposals, reviewed requisitions for goods and services Filled machines with products, drinks, money, and other supplies Created spread sheets for the purpose of inventory control Tested and repaired machines to maintain proper functioning

Loss Prevention Officer, Disney Distribution Center Union, SC 2008-2009 Monitored entrances, exits, and gates to reduce property or financial losses Inspected buildings, equipment, and/or access points to determine security risks Maintained documentation of reports on security-related incidents and/or investigations Supervised detection, of criminal processing related to theft and criminal cases Opened/closed the facility, secured doors, and set alarms

Administrative Coordinator II/Customer Service, SC Dept. of Motor Vehicles Spartanburg, SC 2005-2007 Evaluated applications, records, or documents to gather information about eligibility Electronically fingerprinted truck drivers that needed Hazardous Material endorsements Transmitted daily reports to SLED, TSA, FBI and SC DMV Issued license extensions to individuals meeting the requirements Photographed truck drivers for their driver's license

Human Resources Assistant, Spartanburg Renaissance Marriott Hotel Spartanburg, SC 2003-2004 Selected applicants for interviews from their website UNICRU, answered questions regarding examinations, eligibility, salaries, benefits and other pertinent information Requested information from law enforcement, other officials, previous employers and references to determine applicants' employment eligibility Conducted group orientation training, assisted with selecting benefits packages, payroll deductions, processing badges for entry of the facility and time clock, verified identification documents, entered information from newly hired onto their software system (People soft)and issued payroll Processed personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications and employee leaves of absence, and traveling arrangements References available upon request.