JOSEPHINE WILLIAMS

CUSTOMER SERVICE SPECIALIST

CONTACT

816-***-****

ad45kk@r.postjobfree.com

PROFILE

Detail-oriented individual with experience in records management, Microsoft Office and customer service. Frequently praised as hard- working by peers, I can be relied upon to help your company achieve its goals.

SKILLS

• Administrative

and Office

Support

• Electronic

Information

Systems

• Answering

Customer

Questions

• Establishing and

Maintaining

Customer

Relationships

• Answering

Emails

• Excellent

Attention to

Detail

• Billing

Adjustments and

Refunds

• Generating

Receipts

• Building

Customer Trust

and Loyalty

• Inbound and

Outbound

Calling

• Cal and

Professional

Under Pressure

• Information

Inputting

• Call Transfers • Issue and

Complaint

Resolution

• Cash Register

Operations

• Merchandise

Orders and

Exchanges

• Complaint

Response

• Order and

Refund

Processing

• Courteous with

Strong Service

Mindset

• Patient and

Empathetic

• Credit Card

Payment

Processing

• Policy and

Procedure

Adherence

EXPERIENCE

Customer Service Representative May 2018 – April 2022 T-Rex Mart

Dearborn, MO

• Addressed customers courteously using suitable methods and problem-solving skills.

• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

• Remained open to feedback from supervisor and peers to build and improve skill set.

• Responded to telephone inquities and complaints following standard operating procedures.

• Complied with corporate and regulatory policies regarding information confidentiality and privacy.

• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

• Investigated and researched issues to determine root causes and appropriate resolution methods.

• Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer needs.

• Assisted with mentoring new employees during and after training.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Delivered personalized customer service relating to questions and promptly resolved basic problems for customers.

• Referred unresolved customer grievances to designated departments for further investigation.

• Critical Thinking • Proactive Self-

Starter

• Customer

Account

Management

• Promoting Brand

and Company

Identity

• Customer Data

Confidentiality

• Promotional

Information

• Customer

Inquiry

Response

• Responding to

Difficult

Customers

• Customer

Retention

Strategies

• Solving

Customer

Concerns

• Customer

Service

Assistance

• Team-Oriented

and Cooperative

• Data Entry and

Maintenance

• Telephone

Management

• Documents and

Records

Management

• Understanding

Customer Needs

• Efficient and

Detail-Oriented

• Upbeat and

Positive

Personality

• Built sustainable relationships and trust within customer accounts using open and interactive communication.

• Conferred with customers by telephone or in-person to provide product or service information.

• Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of inventories materials.

• Obtained and examined relevant information to assess validity of complaints and determine possible causes.

• Navigated multiple computer systems and applications and utilized search tools to find information.

• Made appropriate account corrections to resolve customer problems.

• Recommended improvements in products, services, or billing methods to prevent future issues and to increase efficiencies. EDUCATION

High School Diploma May 2018

North Platte R-1 High School

Dearborn, MO

REFERENCES

References available upon

request

Contact this candidate