Princess H. Garcia

925-***-**** ad45k2@r.postjobfree.com

Summary

Bilingual professional that is motivated and easy to work with. I am a very quick learner who excels at analyzing, prioritizing, and completing tasks in a timely and professional manner. I work well under pressure and meet deadlines. I pride myself on providing exceptional customer service and strengthening trust and relationships with clients. Objectives

My goal is to collaborate with the team and further enhance the company's success and reputation and to seek challenging assignments and responsibilities, with an opportunity for growth and career advancement.

Professional Experience

Embark Behavioral Health San Martin, CA

Executive Director/Administrator April 2023-February 2024

• Develop and execute a comprehensive turnaround strategy for the residential treatment center, aligning with the organization's mission and values.

• Foster a culture of excellence, compassion, and innovation within the staff and therapeutic programs.

• Oversees the daily operations of the Residential Program

• Collaborate with clinical teams to develop evidence-based treatment programs tailored to enhance program effectiveness and client outcomes.

• Develop and manage the clinic's budget, ensuring fiscal responsibility and optimal resource allocation.

• Implement cost-effective measures without compromising the quality of care.

• Build and maintain strong relationships with community stakeholders, including local authorities, schools, healthcare providers, and mental health organizations.

• Recruit, train, and retain qualified and compassionate, “A-player” staff members.

• Foster a collaborative and empowering work environment that prioritizes professional growth and development.

• Establish and monitor key performance indicators to assess the effectiveness of treatment programs and improve clinical outcomes.

• Participate in multidisciplinary treatment team and provide recommendations for lower or higher level of care for clients.

• Ensure compliance with all relevant laws, regulations, and joint commission accreditation standards governing residential treatment centers for mental health.

• Provide support during crisis situations and employ de-escalation techniques to bring clients to baseline.

• Collaborate with local law enforcement and psychiatric hospitals.

• Lead Town Hall meetings for all staff and address concerns, complaints, and grievances for staff and clioents

• Provide new hire trainings and ongoing trainings for all team members.

• Collaborate with Embarks support office to develop and implement risk management protocols to address potential challenges and ensure the safety and well-being of residents and employees.

• Group Home Administrator – facilitate inspections with CCL and ensure houses are in compliance with Title 22 Regulations.

• Approve and send in state incident reports to appropriate Community Care Licensing agency.

• Assess clients for 5150 criteria and complete paperwork for hold (did not sign paperwork) Page 2

Your Pathway to Healing Counseling Services Tracy, CA Counseling Intern-Telehealth (completing hours to graduate) February 2023-March 2023

• Conduct intake of new clients, including suicide risk assessment, safety plan, and BPS

• Carry a case load up to 10 clients (children, adolescents, and adults)

• Provide individual session to clients regularly based on needs and treatment plan.

• Lead group therapy sessions

• Coordinate treatment goals and services in collaboration with client's treatment

• Provide progress updates to authorized representatives when appropriate.

• Timely completion of documentation (may include assessments, treatment plans, progress and group notes, discharge summary) according to established.

• Attends weekly treatment team meetings.

• Maintains clear boundaries with clients in accordance with code of ethics. Newport Healthcare San Rafael, CA

Residential Counseling Intern April 2022-February 2023

• Carry a client case load of 6.

• Facilitate individual and group sessions as assigned.

• Coordinate all aspects of the Counselors role in client programming including the evaluation of Discovery Journal

• Coordinate treatment goals and services in collaboration with client's treatment

• Provide progress updates to parents in collaboration with family.

• Timely completion of documentation (may include assessments, treatment plans, progress and group notes, discharge summary) according to established.

• Attends weekly treatment team meetings, staff meetings, and clinical.

• Identify off campus meetings.

• Maintains clear boundaries with residents and staff.

• Holds direct care staff to the rules and guidelines of Newport Healthcare.

• Sets limits and assists to manage clients when staff is in need of support.

• Attends meetings, trainings and conferences representing Newport Healthcare as needed. Newport Healthcare East Bay, CA

Program Director April 2020-February 2023

• Create staffing schedule for all houses and on call rotation for Residential Supervisors.

• Delegating responsibilities and duties from shift to shift to Residential Supervisors and PM Shift Leads.

• Conduct meetings with the shift leads to monitor progress and work on areas of improvement.

• Conduct bi-weekly individual supervision with all Residential Supervisors.

• Conduct bi-weekly Residential Supervisor Team meetings

• Conduct monthly SYNC meetings to monitor progress and work on areas of improvement and provide trainings

• Interview and select new employees in conjunction with Residential Supervisors.

• Provide training from the Newport module for all new direct care staff and review as needed with all employees.

• Perform 30-day reviews of all new direct care staff and develop additional trainings when needed

• Conduct performance evaluations of Residential Supervisors.

• Communicate with the Clinical team and bring any information/plans to my direct care staff each day.

• Work directly with Clinical Staff regarding daily scheduling issues and specific treatment plans for Residents.

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• Schedule and facilitate special activities for Residents and organize closing circles.

• Conduct payroll approval and PTO management for Residential Supervisors and Care Coordinators.

• Point of escalation for challenging situations.

• Point of contact for families and assist with any non-clinical conflict resolution.

• Ensure safety in the community.

• Assist Program Director with tasks

• Group Home Administrator – facilitate inspections with CCL and ensure houses are in compliance.

• Approve and send in LICs to CCL

Newport Academy Castro Valley, CA

Residential Supervisor Aug. 2019-April 2020

• Trouble shooting scheduling issues and needs to present to Program Manager.

• Delegating responsibilities and duties from shift to shift.

• Choosing and training shift leads for each shift.

• Conduct meetings with the shift leads to monitor progress and work on areas of improvement.

• Conduct weekly individual supervision with all Care Coordinator.

• Conduct monthly SYNC meetings to monitor progress and work on areas of improvement.

• Interview and select new employees in conjunction with Residential Manager.

• Provide training from the Newport module for all new direct care staff and review as needed with all employees.

• Conduct performance evaluations of Care Coordinators and Lead Care Coordinators.

• Communicate with the Clinical team and bring any information/plans to my direct care staff each day.

• Attend weekly Treatment Team meetings and give feedback pertaining to Residents and send weekly Action Plans.

• Work directly with Clinical Staff regarding daily scheduling issues and specific treatment plans for Residents.

• Schedule and facilitate special activities for Residents and organize closing circles.

• Available to work the floor and deal with any difficult situations that arise daily and support staff.

• Communicate with parents around logistical and behavioral issues and concerns.

• Be available to cover groups when needed.

• Facilitate weekly community meetings and groups as needed.

• Develop and maintain a relationship with families

• Send initial email to parents’ same day of admission.

• Manage AWOL and non-clinical program emergencies during on call rotation.

• Oversee all new resident intakes and consents.

• Ensure safety in the community.

Axis Services, Inc. Hayward, CA

Senior Project Coordinator June 2015–October 2019

• Use of Foundation and DataForma Software

• Create Jobs/Work Orders

• Pull Permits/Schedule Inspections

• Submittals/Close Out Documents/Meeting Minutes

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• Create Contracts for Subcontractors/Verify Insurance and License Information • PG&E Contact (for Electrical Jobs)

• Point of Contact for 811 DIGALERT

• Create Invoices/AR Collections

• Scheduling of All Jobs for Multiple Departments

• Expedite Bid Request

• Create/Finalize Proposals

• Order Materials/Maintain Inventory

• Maintain Desk/Phones

• Update Property Managers Daily/Client Relations

• Issue Purchase Orders

• Coordinate Team Meetings/Safety Meetings/Trainings

• Issue PPE to All Field Employees When Needed

• Enter and Verify Timecards for 100+ Employees

• HR New Hires

Motel 6 Mechanicsburg, PA

Front Desk July 2014–Feb.2015

• Delivered exceptional service by greeting and serving customers in a timely and friendly manner.

• Managed closing duties which included restocking items and reconciliation of the cash drawer.

• Maintain cleanliness and appearance of 38 rooms.

• Conflict resolution skills

Eastern Virginia Medical Spa Chesapeake, VA

Office Manger May 2011–June.2014

• Open/Close facility.

• Conflict resolution skills

• Respond to emails and answer multi-line calls.

• Managed closing duties, including restocking items and reconciliation of cash drawer.

• Take payments and insurance information. Filing, printing, copying, faxing, receive and send packages.

• Ensure payments on collection accounts

• Maintain HIPPA regulations.

• Worked with EMR systems.

• Updated medical records.

Sprint by Mobile Now, Inc. Chesapeake, VA

Assistant Manager/Small Business Expert Aug.2009–Apr.2011

• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

• Conflict resolution skills

• Assisted in training new employees

• Sell Sprint service to new customers

• Exceeded minimum monthly sales quota

• Coordinate and present service proposals to potential small business owners

• Completed rigorous deadline of submission of company reports and summaries Page 5

Garcia’s Drywall Company, LLC Norfolk, VA

Office Manager Feb.2007–June 2009

• Create invoices, data entry, and payroll, create contracts

• Meet with contractors and enter bids on projects

• Collect payments

• Conflict resolution skills

• Translator

Education

Post High School May 2000

Post, Texas (GPA 4.0)

Ashworth College

Associates of Science in Criminal Justice (GPA 4.0) August 2006 Colorado Technical University November 2007

Bachelor of Science in Criminal Justice (GPA 4.0) Summa Cum Laude Liberty University December 2019

Master of Arts: Human Services Counseling Parents & Adolescents Grand Canyon University March 2023

Master of Science: Clinical Counseling

Certifications/Licenses

Associate Professional Clinical Counselor Pending BBS # Group Home Administrator July 2024

CPI Current

References

Available Upon Request.

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