Jennifer Neal

*** **** *** **********, ** ***** 859-***-**** ad45j7@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service focused, hard-working, and detail-oriented professional able to build and maintain optimal relationships with supervisors and peers in order to achieve goals and maximize productivity. Follow policies, procedures, and guidelines to assure consistent quality. Maintain and ensure patient privacy and confidentiality.

Strong leadership skills with an ability to build trust and loyalty within the team dynamic.

Adept at managing time, coordinating details, and balancing competing demands.

Maintain accurate data to ensure details are not overlooked.

Effective problem solver, able to assess needs and identify solutions.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Video Communication Software – Zoom.

Microsoft Office Applications – Word, Excel, PowerPoint, and Outlook. CORE QUALIFICATIONS

Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding Medical Billing Medical Office Medical Administrative Patient Registration Data Entry EDUCATION & CERTIFICATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist, 2023 American Red Cross CPR, AED, and First Aid Certified PROFESSIONAL EXPERIENCE

Teleperformance- Winchester, KY 02/2023 – Present

Customer Service Representative

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.

Respond to requests for assistance and/or possible processing payments.

Calmly attempt to resolve and de-escalate any issues. Walmart – Winchester, KY 08/2022 – 12/2022

Retail Sales Associate / Cashier / Customer Service

Enter customer data and verify information for gun purchase and other sporting goods.

Train new employees, exhibit leadership, and lead by example. Jennifer Neal, Cont.

Operate cash register, scan merchandise, accept payments, ensure accuracy of cash drawer, stock shelves, and keep work area clean and organized.

Work as part of a team and interact with diverse customers and staff members. Ruler Foods – Cynthiana, KY 08/2021 – 02/2022

Manager / Customer Service

Promoted from Cashier to Manager; supervised and trained employees, and created work schedules.

Closed the store as a key holder, documented inventory and sales, and answered incoming calls.

Stayed focused during busy times and delegated tasks to employees to keep business running smoothly.

Addressed issues in a professional manner and resolved staff and customer service issues.

Oversaw store operation, cash receipts, merchandising, layout, product inventory, and record keeping. Walmart – Winchester, KY 02/2020 – 08/2021

Package Handler

Loaded, unloaded, and processed packages in an accurate and timely manner.

Maintained a clean work environment to ensure safety and compliance with company guidelines.

Ensured freight quality and integrity, trained new employees, and led by example.

Worked cooperatively in a fast-paced environment to meet established timelines. Dollar Tree– Winchester, KY 02/2018 – 02/2020

Retail Manager / Customer Service

Promoted from Cashier to Manager, documented end of day paperwork, and audited cash drawer.

Entered data into computer systems and trained and supervised employees.

Made bank deposits and opened and closed the store as keyholder.

Kept accurate and complete department records, processed payroll, handled supply inventory, audited cash receipts, prepared bank deposits, and ensured adherence to policies and procedures. Clark regional Medical Center – Winchester, KY 12/2017 – 08/2018 Environmental Services Associate

Cleaned patient rooms and any other areas assigned in accordance with procedures.

Worked independently with minimal supervision and met established deadlines.

Promoted and engaged in proper safety and infection control practices.

Respected patient privacy and maintained confidentiality standards. Pilot Gas Station – Georgetown, KY 08/2016 – 11/2017 Assistant Manager / Customer Service

Promoted to Assistant Manager to Cashier.

Supervised 6 employees and created work schedules. Jennifer Neal, Cont.

Completed end of day paperwork and performed data entry.

Built relationships and stayed attentive to employees by motivating them to succeed and improve.

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