ERIC Heath

System Administrator

518-***-**** ad45gb@r.postjobfree.com

*** ****** **.

GROTON, NY 13073

CAREER OBJECTIVE

Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

EXPERIENCE

System Administrator - Security

Tompkins Bank, Ithaca, New York

January 2023 - Present

● Implemented data encryption solutions to protect confidential information.

● Analyzed system logs and identified security incidents promptly.

● Maintained up-to-date knowledge of information security laws, standards, and technologies.

● Evaluated existing toolsets for network security management.

● Configured firewalls to ensure secure access for remote users.

● Developed training materials and conducted information security awareness sessions.

● Assisted in investigating suspected breaches and conducted regular audits of user accounts.

● Developed and implemented security policies, procedures, and protocols.

● Researched emerging cyber threats and provided technical support for security-related issues.

Technical Assistant IV

Cornell University, Ithaca, NY

September 2016 - December 2022

● Supported over 1100 user devices and led various projects.

● Gathered, organized, and distributed technical documentation.

● Performed maintenance and repair on computer equipment.

● Set up and configured desktop computers, peripherals, and accounts.

● Implemented system upgrades and troubleshooted hardware and software deployments.

● Provided technical guidance and support to team members.

● Liaised with clients and vendors to resolve technical issues. System/Network Administrator

Kitchen Theatre Company, Ithaca, NY

August 2015 - August 2022

● Administered LAN and WAN, configured networks, and resolved network issues.

● Installed, configured, and supported LAN, WAN, and Internet systems.

● Implemented network security measures and managed data backups.

● Monitored system performance and provided technical support. EDUCATION

Bachelor of Science in Computer Science

University of Phoenix, Tempe, AZ

January 2016

SKILLS

● Microsoft Office Proficiency

● Offboarding and Onboarding

● Hardware Provision Management

● Performance Analysis

● File System Administration

● EIGRP Routing

● Root Cause Analysis

● Packet Trace Analysis

● Layer-2/3 Protocols

● QoS/CoS Expertise

● IP Address Structure

● IT Best Practice Framework Expertise

● User Credential Management

● Strong Troubleshooting Skills

● Network Device Monitoring

● Firewall Technology Expertise

● IP Multicast Structure

● DNS Implementation

● Cisco Router and Switch Security

● Routing Protocol Expertise

● Virtual Private Networks

● OSPF Routing

● Excellent Communication

● Multitasking Abilities

● Written Communication

● Infrastructure Planning

● Technical Analysis

● Hardware Knowledge

● Servers Expertise

● Program Installations

● System Upgrades

● Effective Communication

● Experience with [Team Dynamix Ticketing System]

● Network Repairs And Maintenance

● Hardware And Software Monitoring

● Network Systems Installation

● Analysis And Critical Thinking

● Technical Support

● Project Management

● Process Optimization

CERTIFICATIONS

● Network+

● Security+

● A+

REFERENCES

References available upon request

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