OLAJUMOKE VICTORIA OROGE

**, ******* *****, ***** ******* Estate, Idera-Ajegunle, Lagos

070******** • ad45ex@r.postjobfree.com • LinkedIn: Olajumoke (Victoria) Oroge Personal Statement An experienced professional with a diverse background in account management, logistics coordination, and customer service who is seeking new opportunities to apply my skills and contribute to the growth and success of a dynamic company. Throughout my career, I have consistently demonstrated strong attention to detail, effective communication skills, and the ability to manage multiple tasks in fast-paced environments.

Key Skills

● Self-motivated, well organized, and possesses excellent communication skills, both written and verbal.

● Dedicated, up-to-par level of accuracy and strong attention to detail.

● Ability to work well as a part of a team and to take responsibility.

● Ability to work with or without supervision.

● Good interpersonal and persuasive skills.

● Excellent and strong work ethic.

● Proficiency in all areas of Microsoft Office, including Access, Excel, Word, and PowerPoint. Employment History

Distributor Account Manager, Omnibiz Africa, Lagos (July 2022 – Present) Achievements and responsibilities:

• Developed and implemented a comprehensive record-keeping system, resulting in improved accuracy and efficiency in tracking shipments. Resolved any discrepancies promptly, ensuring smooth logistics operations.

• Streamlined delivery operations by implementing optimized routes and coordinating with logistics partners. This initiative led to a 10% decrease in delivery time, enhancing customer satisfaction and loyalty.

• Conduct thorough inspections of merchandise for damages and discrepancies, ensuring only high-quality products are delivered to customers.

• Monitoring timely and efficient delivery of orders to customers.

• Maintaining accurate records of shipments and resolving any issues.

• Strategically arranging merchandise to maximize storage space.

• Supervise and coordinate the loading of van sales representatives, ensuring that they are equipped with the right products and information to serve customers effectively.

• Stay updated on industry trends, market dynamics, and competitors' activities, providing valuable insights and recommendations to the management team for strategic decision-making. Depot Account Manager, Omnibiz Africa, Lagos (January 2022 – June 2022) Achievements and responsibilities:

● Successfully improved delivery accuracy by 15% through meticulous tracking and coordination of orders, resulting in increased customer satisfaction.

● Implemented an efficient shipment planning system, reducing order processing time by 20% and ensuring optimal product availability for customers.

● Coordinate supply chain procedures for quality delivery.

● Schedule shifts for fulfillment agents, drivers, and warehouse staff.

● Maintain updated records of orders, suppliers, and customers.

● Track orders and ensure timely deliveries

Contact Center Supervisor, Omnibiz Africa, 6th Floor ITF Building, Costain, Surulere, Lagos

(April 2018 – January 2022)

Achievements and responsibilities:

● Oversee and manage the operations of the contact center, ensuring smooth functioning and optimal customer service.

● Monitor call quality and customer interactions to ensure adherence to company standards and policies.

● Assist with placing orders, processing refunds, and handling account-related inquiries.

● Successfully led a team of contact center agents to achieve monthly targets, resulting in a 10% increase in sales revenue.

● Developed and implemented performance evaluation metrics, resulting in a 15% increase in team productivity.

Assistant Operations(IT), Ilorin International Airport, Ilorin, Kwara State

(August 2016 -- March 2017)

Achievement and responsibilities:

• Kept the record of flight.

• Daily inspection of the runways for smooth activities.

• Monitoring the arrival and departure terminals

• The use of walkie talkie for effective communications. Education

Ladoke Akintola University of Technology, Ogbomosho, Oyo State

(December 2012 – September 2018)

B.Tech Transport Management

A2 Comprehensive High School, Iragbiji, Osun State

(October 2005 – August 2011)

West Africa Senior Secondary Certificate, grades B – C including Math and English Hobbies and Interests

Open to learning new things, reading, music, creating, and designing. I like traveling and long walks on the beach. I love volunteering for community services. Professional Qualification

Chartered Institute of Public Management (CIPM)

References

References are available at request

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