Customer Service Store Manager

Cierra McGuire

Odenville, AL

Authorized to work in the US for any employer

Phone Number-256-***-****

Objective:

Motivated and reliable professional with a strong work ethic and a passion for progress. Seeking to leverage extensive experience in management, customer service, and dispatching to contribute positively to a dynamic company and build a fulfilling career path. Work Experience:

Store Manager

Dollar General - Pell City, AL

January 2020 to October 2021

● Successfully managed store operations, maintaining a positive example of hard work and determination.

● Led a team of 8-10 employees, overcoming obstacles and ensuring a positive work environment.

● Handled nightly end-of-day procedures, including money drops and expense tracking, ensuring accuracy and accountability.

● Managed inventory, including truck check-ins, stock scanning, and merchandise management within tight deadlines.

● Administered scheduling, payroll, and time approval processes, demonstrating strong organizational and managerial skills.

Dispatcher

24/7 Locksmith - Hoover, AL

January 2013 to January 2016

● Calmed distressed callers and coordinated with technicians to provide efficient locksmith services.

● Utilized Google Maps and other tools to locate customers in need, providing accurate cost estimates and ETAs.

● Managed payment processing, scheduling, and office tasks, ensuring smooth operations and customer satisfaction.

Cashier, Customer Service, and Manager in Training Advance Auto Parts - Pell City, AL

January 2011 to December 2013

● Provided exceptional customer service, handling payments, and assisting with product inquiries.

● Achieved top sales performance in the district twice, demonstrating strong sales and communication skills.

● Installed automotive parts for customers, contributing to a positive shopping experience. Education:

High School Diploma or GED

Jefferson State Community College - Birmingham, AL October 2013

Skills:

● Proficient in typing, communication, and people skills

● Extensive experience in dispatching and call center operations

● Skilled in Microsoft Office Suite, including Excel and Word

● Strong customer service and administrative abilities

● Detail-oriented with excellent time management and problem-solving skills Assessments:

● Proficient in attention to detail, recruiting, retail customer service, basic computer skills, management & leadership, written communication, scheduling, sales skills, customer focus, work style, and delivery driving.

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