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SALLY ALY DAWOOD

*** ** ******* * ■ NEW CAIRO

+201*********

ad45ao@r.postjobfree.com

PROFILE SUMMARY

** *** ********** ********* ** YRS experience in telecom operator

Account/ business partners management experience

Project, process and operation experience

Work under pressure and able to meet challenging timelines

Strong in building relationships, leadership and strong communication skills at all levels

Self-motivated, enthusiastic, dynamic and hard worker

Being proactive and solving problems

WORK EXPERIENCE

GIG Egypt Dec 2023 - Present

Project Manager

Marketing Department

Lead all projects associated with project management and digitalization, such as the chatbot and consumer/ broker applications, CRM, and loyalty programs

Manage partnerships, lead discussions with potential partners, and responsible for selecting the most promising ones

Responsible for the dashboard analyses for customer care and omnichannels

Manage dashboard data cleansing and its follow-up

In charge of making deals regarding embedded insurance, payment solutions, and customer financing

Leading and managing a team by ensuring a conducive, healthy environment for effective teamwork

Etisalat Misr Jun 2007 – Nov 2023

Dec 2021 – Nov 2023

Consumer Gated Retention Manager

Marketing Department

Manage the overall direction coordination, implementation, execution control, and completion of all gated communities' Customer acquisition & partnership and ongoing relationships while addressing consistency with company strategy commitments and Goals

Manage and develop Etisalat Relationships and experience with the Strategic Partners at the Gated Communities

Ensure achieving desired targets in terms of partner satisfaction, experience, revenues, and acquisition increase

Managing and leading a team by creating a healthy teamwork environment Jun 2007 – Nov 2023

Jan2018 – Nov 2021

Partnership and Portfolio Management Manager

Marketing, Product and Services “VAS, Digital, Terminals and Et Cash” Department Page 2 of 3

Managing all operations with VAS business partners

Monitor and Analyze business partners' performance

Planning and Managing the P&S OPEX budget

Monitor VAS area KPIs vs targets

Planning and Managing the P&S social media activities and projects/ launches.

Monitoring the Etisalat portal and My Etisalat app with the VAS services to ensure that it is up to date.

Providing regular “Bi-weekly and monthly” to CCO

Responsible for building the CEO reviews including strategy performance and operations

Managing Raffles Operation across VAS Team

Managing Customer complaints with business partners

Managing VAS Purchase Orders

Managing cross-functional operations “Finance, budgeting, PM, IT, Technical, etc”

Managing and leading a team by creating a healthy teamwork environment Oct2017 – Dec2017

Commercial Operation Project Sr Team Leader

Commercial Planning and Support Department

Managing Commercial operation Projects

Participated in launching the Sales Expansion Plan

Managing CEO and CEO Commercial Forums

Jun 2014 - Oct2017

Governance & Processes Project Analyst

Commercial Planning and Support Department

Develop the Departmental and interdepartmental processes

Develop an auditing matrix for the current processes to ensure applying processes

Managing commercial project requirements, implementation, User Acceptance Tests (UAT), and launch activities

Monitor & Report NTRA complaints on a weekly/monthly basis

Maintain the frequency & Quality of reporting regarding NTRA, Process, RFP & courier

Managing social affairs & raffles operations

SPOC with the internal audit Team on all Commercial issues Aug2009-May2014

Governance & Processes Project Sr. Specialist

Commercial Planning and Support Department

Develop the interdepartmental and Departmental processes

Responsible for the promotions renewals with NTRA

Monitor Telesales and Courier performance

Nov 2007- Jul 2009

Product Specialist Application-

Commercial Department

Ensure the quality of product description to provide clear information to other departments

Thoroughly studying the impact analysis & alerting all stakeholders about any limitations mentioned in the impact analysis.

Ensuring quality of delivering products & handling post-launch defects Page 3 of 3

Jun 2007-Nov 2007

Marketing Intelligence Coordinator

Marketing Department

Conducting field surveys for Etisalat promotions

Reporting market feedback on competitors' offers ARMS

Company

Sep 2005-May 2007

Field Research Supervisor/Moderator

Toothpaste Project

Dish Paste project

Moderate 3 focus groups for teenagers

Conducted 120 FTF interviews Taste Test Gee

Conducted 60 FTF interviews Sniff Test

Bel (La Vache

Qui Rit/Kiri)

Aug2002-May 2004

Trainee

Assisted in collecting field data (In-store Check)

Supervised a Promotion Team for a Super Market Campaign

Conducted In Home Visit Surveys

Controlled the Work of the Marketing Research Agency

Helped in launching Commercial Ads

Prepared a plan for BTL

EDUCATION

Modern Academy, Egypt, 2005

Bachelor's degree in business administration

Major: Management; Grade: Good

Project: Marketing Research; Grade: Excellent

Lycée la Liberté d’Heliopolis, High School, 1998

LANGUAGES

Arabic native

English Excellent knowledge of written and spoken

French Excellent knowledge of written and spoken COMPUTER SKILLS

Proficient user of MS Office applications and Internet Tools

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