Edoziuno

OBJECTIVE

Dynamic and results-oriented Manager/Supervisor with over lo years of

experience leading teams and driving operational excellence. Proven track record of success in optimizing processes, fostering team collaboration, and achieving organizational objectives. Skilled in strategic planning, performance management, and implementing innovative solutions to enhance productivity and efficiency. Adept at building strong relationships with stakeholders and providing effective leadership to inspire high levels of performance. Seeking an opportunity to leverage expertise and to contribute to the success of a forward-thinking organization. EXPERIENCE

KRISPY KREME DOUGHNUT & COFFEE, Lagos Nigeria

Brnnch Manager

JANUARY 2018 — JULY 2022

• Managed 4-5 stores/branches, overseeing sales, marketing, and operations.

• Recruited, trained, and disciplined employees, ensuring compliance with company protocols.

• Managed financials and reconciled tills at the end of shifts for multiple locations.

• Developed and implemented theft prevention protocols and mentored staff accordingly.

• Led projects and initiatives across stores, including promotions and merchandising strategies.

• Handled day-to-day administrative tasks, scheduling, and office operations.

• Supported recruitment, HR functions, and facilitated interdepartmental communication.

KELIN COURT HOTEL, Lagos Nigeria

Front Desk Supervisor

JANUARY 2015 - JANUARY 2016

• Oversee front desk operations, including check-in/out, customer service, and inquiries.

• Train and manage front desk personnel to ensure policy compliance.

• Resolve customer complaints promptly and professionally.

• Supervise staff, handling hiring, training, and performance.

• Manage daily operations and implement standard procedures for efficiency.

• Monitor occupancy, rates, and revenue targets.

• Collaborate with other departments to ensure seamless guest experiences and provide leadership support.

3501 29 Street

NE City Calgary AB T1Y5W4

250-***-****

ad459e@r.postjobfree.com

SKILLS

Leadership, Communication,

Decision-making,

Problem-solving, Team building.

Conflict resolution, Time

management, Adaptability,

Strategic planning.

Performance management,

Financial management, Project

management, Data analysis.

Process improvement, Budgeting,

Negotiation, Training and

development

Quality assurance, Risk

management, Change

management

Proficiency in Microsoft Office

Suite (Word, Excel, PowerPoint,

Outlook)

Proficiency in collaboration and

communication tools (e.g., Slack,

Microsoft Teams)

Social media proficiency for

business purposes

Customer service experience,

Project management expertise

and Task and office management.

AWARDS

KRISPY KREME

Best Staff — 201

KRISPY KREME

Best Team Leader - 2020

KRISPY KREME

Best Proactive Manger - 2022

NIGERIA RAILWAY COOPERATION, Lagos Nigeria

Administrative Clerk

LAN UARY 201 0 - LAN UARY 2014

• Performed data entry tasks, including inputting, updating, and maintaining accurate records in databases and spreadsheets.

• Managed incoming and outgoing correspondence, including mail, emails, and phone calls, and directed inquiry

• Organized and maintained filing systems, both physical and electronic, to ensure easy access to documents and records.

• Prepared and distributed documents, reports, and presentations as requested by management.

• Supported HR functions, such as processing paperwork, maintaining employee records, and assisting with onboarding procedures.

• Provided general administrative support, including photocopying, faxing, and scanning documents.

MUNCHIES FAST FOOD

686, Idowu Taylor Street, Eti-Osa, Lagos, Nigeria

Position – Cashier

Date 2006 - 2009

DUTIES:

Processing and receiving payments

Issuing receipts to customers as they leave with their purchases.

Handle additional items necessary, such as coupons, while providing an excellent customer service experience

Cash till reconciliation

EDUCATION

Chartered institute of Administration (CIA), Nigeria Diploma in Business management

LAN UARY2006 - LAN UARY 2009

Yaba College of'technology, ND, Nigeria

Diploma in Business Administration

JANUARY 2010 - JANUARY 2013

CERTIFICATION

Linsa Computer School, Nigeria

Diploma in Desktop PiiblİShíng

JANUARY 2004 - JANUARY 2005

Culinary Art School ( CMK ), Nigeria

Diploma in Culinary Arts

FEBRUARY 2022 - JULY 2022

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