ADRIAN BAGGIO KWIZERA

E-mail: ad459c@r.postjobfree.com Mobile: +256(0)701048127

1. Personal Statement

I am an enthusiastic and organised professional with experience in support roles in Art and

Design and Marketing skills. I have the ability to create new systems that increase

organisational efficiency through identification of opportunities and taking full advantage of

the best practices. I am looking for a suitable position that offers brilliant prospects for future

development and career advancement. I am a hard-working individual who strives to achieve

the best in all areas, and always eager to learn new skills and advance my career. I have a

calm and patient disposition meaning that enables me to work effectively under pressure and

focus on the task at hand; I work well in teams but also independently. I have excellent

communication skills both oral and written and pay greater attention to details in my work. I

am dedicated and keen to improve any experience for the benefit of me and the

Organisation that I will work for. I am now looking forward to making a significant contribution

to any organisation that offers a genuine opportunity for progression.

2. Employment Experience and Achievements

Employer: S.K. BUSUULWA TECHNICAL SERVICE LIMITED

Position Held: Assistant Air Conditioner

Operative

Period: January 2019 – March 2020

Summary of Achievements:

While here, I was responsible for providing excellent customer service, coordinating the

development and maintenance of a sound technical support system by ensuring timely

delivery of services in order to build business success.

• Provided technical support to clients on installation and ensured maintenance after

sales service. This enhanced performance in service delivery hence promoted

customer satisfaction.

• Compiled reports and provided on-going feedback on customer service at all levels

through weekly meetings. This improved efficiency in performance which resulted into

increased customer satisfaction since information regarding service provision was

reaching on time.

• Provided advice to customers on product options, technological issues and benefits

which created awareness on company products and services which increased growth

in revenue and clientele base hence customer satisfaction.

• Sustained good organization relationships with customers through disseminating of

information and responding to queries in line with company guidelines. This increased

customer satisfaction since information regarding services provision reached customers

appropriately.

• Ensured company’s good image through conducting corporate social relationship

between customers and the company with a view to maximizing sales. This enhanced

the business hence attraction customers.

• Conducted a project risk assessments and job safety analyses to aid safe working

environment. This provided clients with timely response on safety measures and

implementation of corrective actions thereby reducing risk of accidents, compliance.

Employer: CRÈME DE LA CREME

Position: Cake Designer

Period: April 2014 – August 2015

Summary of Achievements:

While here, I was responsible for developing relationships customers, recommending solutions,

providing support, information and guidance, researched and designed new animations,

recommended profit and service improvements, reviewing sales performance with an aim of

improving and achieving company targets.

• Developed a Market Awareness campaign of company products. The campaign

enabled the company penetrate targeted market segment with availability of quality

products, which led to increased clientele base by 90% outlets hence growth in

production and sales.

• Ensured effective communication through rapport/interaction with clients which

helped acquire feedback on products. This enabled management to resolve any

complaint that gave room for improvement on services.

• Implemented the designing of the cakes something that broadened the scope of the

designs for the clients. This helped to improve and create a client relationship

something that built trust and satisfaction between the client and the company, which

left the client with pleased smile on their faces.

• Oversaw supply of products as well as receipt of payment in terms of cash or cheques

on behalf of the Company. This increased sales as targeted by the company market

from small to medium clientele base by 80%. This supported data audits through

accuracy and completeness of data coded as well as issuing receipts to clients to

avoid complaints.

Employer: SAMBA HOLDINGS LIMITED

Position Held: Sales Representative

Period: January 2013 – September 2017

Summary of Achievements:

While here, I was responsible for building business by identifying and selling prospects,

maintained relationships with customers; identified business opportunities, established contacts

and developed relationships with potential buyers.

• Provided administrative support to marketing department through generating

marketing plans and strategies which aimed at promoting sales.

• Sustained maximum customer relations by ensuring good customer services. This

enabled the company increase sales and customer satisfactions.

• Facilitated effective communication though providing continuous and timely

feedback to clients’ queries, complaints and general information in line with company

policies this helped retain loyal customers.

• Analysed and reviewed on sales with marketing teams, coordinate promotions to

identify issues affecting the trend of business. This enabled the team strengthen its

ambitions to effectively be able to exploit future opportunities.

• Designed and developed AOPs and quarterly sales calendar for business which helped

market company services hence increased clientele base by 90% resulting into

increased revenue.

• Conducted research, analysed costs, sales and credit management/record keeping

and followed up on enhancement of market positioning of company portfolio which

enabled management obtained quality time to plan for income.

• Generated quarterly, monthly and annual reports; execution strategies which

facilitated management with pertinent information for planning and proper utilization

of resources on a daily basis.

• Generated income for the company through new innovative promotion mechanics,

researched for new sources of prospective customer data to provide recommendation

to sales and marketing leadership and implementation of sales policies which assisted

sales team evaluate promotion efficiency and effectiveness in gross revenue income

by 70% on a regular basis.

• Ensured audits in Health, Safety and Environment are undertaken to comply with ISO

standards, contractual obligations; ascertained and ensured non-compliances were

addressed hence mitigation of costs in terms of fines and compensation in case of

accidents.

Employer: TUZANYE E-SPORTS

Position Held: Instructor

Period: December 2022-

Summary of Achievements:

While here, I was responsible for instructing/teaching gamers on how to play the various

play to earn games, which mainly used cryptocurrency tokens for playing. I also supervised

most of the gamers so that they keep on track so as to maximize the company’s goals of

earning from these game.

• Provided administrative support to marketing department since I also got involved in

marketing the company and what it does.

• Was head of gamers ’meetings, online check-in meetings, update on what’s on ground

with on the gamers ‘side.

• Facilitated effective communication though providing continuous and timely

feedback to the upper management that governed the whole company.

• Designed and developed roasters for Microsoft check-in meetings for the team working

remotely, so as to keep up with what’s happening.

• Ensured expected levels of compliance with safeguards and legal framework through

monitoring environmental, health, safety and social safeguards which enabled

management meet deadlines, acceptable documentation, sustenance of business in

sector, compliance with legal, contractual and practice requirements and provisions.

3. Education

2020

Bachelors in Industrial Fine Art – Makerere University, Kampala – Uganda

2011

Uganda Advanced Certificate of Education (UACE) – Seeta High School Main Campus

2009

Uganda Certificate of Education (UCE) – Seeta High School Main Campus

Certification

I, the undersigned, certify that to the best of my knowledge and belief, this data correctly

describes me, my qualifications, and experience.

Signed,

Adrian B. Kwizera

Contact this candidate