Melissa Anne Casimir 678-***-**** cell

**** ******** ****** ad4562@r.postjobfree.com

Lawrenceville, GA 30043

Qualifications

PMP/Manager/Consulting Aloha, Insight, EDC, CFC Hot Schedules 60 WPM /10 Key Oracle,EDW

Team Lead/Administrative NCR, Menu link QuickBooks DMP Security Payroll

Customer Service Support Microsoft Suite Command Center Schedule Employees Daily Cash Out

Trainer Facilitator UDR Reporting EOrder, LIM, VRU Sales & Marketing Purchasing/Receiving

Call Management My NCR/Quick Base Parts Web SR Task Details BI

Job History

Ensign College Online Dec 2022-July 2023

Project Management Course's - Agile Project Management/Advanced Project Management

Intro to Global Supply Chain and Ops/Quality Management

Successfully managed multiple projects from start to completion, using project management methodologies such as Agile and Scrum. Developed and managed project timelines, budgets, and resources to ensure prompt and successful project completion. Conducted regular project status meetings with stakeholders to ensure alignment with project goals and objectives. Coordinated with cross-functional teams to ensure that project deliverables were met on time and within budget. Provided regular status updates to executive leadership, highlighting project accomplishments, and identifying areas of risk or concern Collaborated with product owners to define project requirements and scope, ensuring that project goals aligned with overall business strategy. During my time on the course had the opportunity to work on several meaningful projects that have helped me develop my skills as a project manager. One of the projects was the Kanban project, which involved collaborating win a cross-functional team to implement a Kanban board for project management. Through this project were able to improve the team's workflow by increasing transparency and efficiency. Another project I worked on was a bathroom remodel project, which involved leading a team of contractors and designers. This project resulted in a 25% increase in the value of the property. I also worked on a fresh produce project where I developed and executed a marketing strategy for a local fresh produce company. This project resulted in a 30% increase in sales within the first quarter. Lastly, I designed and managed the development of a virtual reality platform for real estate tours. This project resulted in a more immersive and efficient experience for clients and real estate agents These projects have given me valuable experience in project management, team leadership, and creative problem-solving While training in project management I also took the Global Supply Chain and Operations class and Quality management. We learned how to implement PDSA by conducting multiple ongoing projects One of which was a Weight Loss program. Implementing multiple tools and diagrams such as the fishbone - histogram 3catter chart al my classes have received high honors and straight A's. With a GPA of 3.9. run chart - pareto diagram.

NCR –

Deployment Coordinator II - PS Business Analyst II – Implementation Analyst II Sept 2015-Sept 2017-Present

Deployment Coordinator duties include following a t-minus and deploying the site after sales passes the order down to our team. Sending beginning communication to the franchisee/stakeholder and following and providing a central communication point for the stakeholder. Providing all deliverable documents to the stakeholder to return and guiding them through the process retrieving payment, store configuration survey, var (cc/gc sheet). Enrolling and scheduling training and communicating with the training team. Scheduling the site survey, install, and Est go live. Keeping communication current in the database. Tracking equipment and working with the logistics team to ensure a prompt delivery of the equipment. Verify equip is onsite. Providing ongoing communication to stakeholders. Communicating and collaborating with the other teams to effectively track the process and keep everyone up to date on the status including the install team, activations team, sales, logistics. Once the site is installed make sure to provide a go live call and provide readiness support. Using Eorder, Data base, Share Point, PSA tracking, and other reporting tools. Worked with high profile clients Pappa Murphy’s, Buffalo Wild Wings, Burger King, Wendy’s, Current Brands- Shack Shake, Fuzzy Taco Shop, Pizza Patron, Hoots, Chicken Salad Chick, Sbarro, Your Pie, Ontario Lottery Group, Salad N Go.

NCR-Alpharetta/Midtown/Virtual

Account Support Analyst II – Customer Success Analyst II Sept 2017-Feb 2023

Work with Bank of America’s Account by obtaining feedback on an ongoing basis while developing solutions for clients to ensure that we meet, and exceed, their needs and expectations. Helps to resolve issues while providing clear communication to the client. Reaches out to clients with issues and researches the situation to communicate the details to all levels of management. Ability to interact with all levels of executives, management, coworkers, clients, trading partners and warehouse personnel to resolve issues. Works with clients to keep happy and healthy business relationships. Capture and own customer issues throughout the Service organization to ensure customer success and loyalty. Triage customer calls and provide basic technical support and advisement. Be an expert and trusted advisor of our Service Portfolio to qualify and manage Service leads. Provide customer feedback to Global Service Portfolio Manager and Service Leadership to drive ongoing service product improvement. Meet or exceed goals including call and email response rate, service completion rate and all contractual metrics and SLA’s. Generate and follow up on quotes. Support Service revenue generation activities. Adapt to evolving customer care responsibilities. Fulfill additional duties as needed.

NCR –

Business Ops Analyst -Client Readiness Support Sept 2015-Sept 2017

Providing post installation support. Sending usernames and passwords followed up with a welcome call. Going over the Aloha Readiness checklist with the Franchisee’s. Making sure that employees, prices, taxes, buttons, cc and gc are entered and providing support to the Franchisee’s during the process prior to going live. Once the site is live providing 5 days post live support. Using command center, configuration center, Menulink, EDC, Insight, Aloha, windows 7.

Hudson Grille Midtown - Atlanta, GA

Assistant Manager Feb 2015-Sept 2015

Maintain and enforce company standards and policies. Perform daily Operations. Maintain cleanliness and uphold health code regulations and sanitation. Set up events and Banquets for private parties. Train, coach and supervise staff. Maintain service and guest relations. Perform Human resource goals. Use Aloha, Insight, EDC, NCR, Hot Schedules, Microsoft, And Reserve Interactive. Ongoing maintenance of programs and networking.

Benihana’s - Buckhead, GA

Assistant General Manager June 2013-Feb 2015

Trained in all positions to lead and develop the team to achieve desired results. Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; deciding and implementing system improvements. Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons. Accomplishes restaurant and bar human resource goals by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Maintains safe, secure, and healthy facility environment by setting up, following, and enforcing sanitation standards and procedures; following health and legal regulations; keeping security systems. Accomplishes company goals by accepting ownership for conducting new and different requests; exploring opportunities to add value to job accomplishments. Provides a hospitable environment for the guest and team creating a culture for success. Implemented new software rollout for 4 stores with Hot Schedules Program. Trained management and team members on the product. Helped all 4 stores with installation and data input for labor cost and projections. Including new team members and initial training to ensure rollout deadline was met to go live. Provided new team member training on Open Table seating software, Aloha, Hot Schedules. Ongoing maintenance of programs and networking.

Chili’s - Lilburn, GA

Assistant General Manager October 2012 – June 2013

Fully trained in the BOH and FOH to oversee and achieve high performance results. Ensures guest service meets company standards and customer satisfaction is maintained. Respond to customer complaints, taking proper action to solve the problem. Staff train and develop floor managers and hourly employees through orientations, ongoing feedback and by conducting performance reviews. Closely monitor the safety of the restaurant guests and staff through execution of food safety and restaurant safety standards and guidelines. Lead all financial areas including sales growth, cost management, and profit growth. Have a good working knowledge of all equipment and efficiently take care of preventative maintenance. Worked with Aloha and Menulink. Onboarding training and ongoing training of new rollouts for aloha updating and menu changes. Ongoing maintenance of program and networking.

Hotel Melia – Atlanta, GA

F & B Supervisor September 2011 – October 2012

Supervise and oversee operations in five outlets. Handle guest complaints. Perform daily check outs and reports. Handle inventory requisitions daily, keep par levels. Loss prevention and provide inventory control. Ensure that the facility is still in compliance with safety regulations and health codes. Process ADP payroll. Enforce standards and disciplinary actions. Create and keep the schedule. Worked with Micros and Opera.

The Boiling Pot – Roswell, GA

General Manager January 2009 – September 2011

Helped to establish the restaurant from concept to completion. Hired and trained all front-end staff. Set schedules for all positions in the restaurant. Processed all A/P and A/R. Set up venders including food, alcohol, and entertainment. Facilities manager. Managed all cash outs, Payroll, Promotions, and extraordinary events. Worked with Microsoft POS. Installed and Networked Microsoft POS for FOH and BOH. Programmed all key settings and table service settings with various sub menus and modification keys. Set up all inventory and cost control through programming BOH control functions. Ensures operation of equipment by following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques. Onboarding and training rollouts for Microsoft with the FOH and BOH team members. Ongoing training and evaluation. Develop innovative solutions to often occurring problems. Ongoing Maintenance of program and networking.

Education

School

BYUI - BS of Science in Management and Administration - Online Current

Georgia Perimeter College - Associate Degree – Dunwoody, Georgia 2009

Certifications Completion

Project Management 2023

Excel Advanced 2023

Excel Basic 2022

Excel for Business Analyst 2022

Enterprise Cyber Security and Information Protection 2022

Delight Training 2021

Compliance Certification 2021

Security Awareness 2021

ATM Model Hardware Overview and Micro Series 2063 2021

Excel Certification 2018

NCR Code of Conduct 2018, 2017, 2016, 2015

NCR Security Awareness 2017, 2016, 2015

Microsoft Windows Server 2012 2016

PS Travel Expense Policy Training 2016

Configuration Center 2016

Selling the Value of Professional Services 2016

Conflict, Stress, and Time Management 2016

Aloha POS Troubleshooting 2016

Troubleshooting – EOD, Grind and Win hook 2016

ABC Bartending School – Duluth Georgia. 2004

References available upon request

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