Summary

https://www.linkedin.com/in/scott-barnish

Results-driven and innovative IT Lab Services Manager with a proven track record of overseeing the efficient operation and management of IT infrastructure. Seeking a challenging opportunity to leverage my technical expertise, leadership skills, and strategic vision to optimize IT services and drive organizational success. A hands-on Lab Services Manager with 15+ years of extensive IT experience, 5+ years of Lab support experience as well as 5+ years of experience as a SharePoint Site Administrator. Strong communication and interpersonal skills with a demonstrated ability to drive collaboration and achieve operational excellence. Experience

Technical Support, IT Lab Services Manager

Precision For Medicine • Redwood City, CA

03/2022 - Present

· Lead and oversee the IT operations of laboratory facilities, ensuring the availability, reliability, and security of IT systems and services.

· Collaborate with lab directors, scientists, and researchers to understand IT requirements and align technology solutions with business objectives.

· Design, implement, and maintain laboratory IT infrastructure

· Develop and implement IT policies, procedures, and best practices to ensure compliance with regulatory requirements and industry standards.

· Conduct regular risk assessments and audits of Laboratory systems to identify vulnerabilities and implement appropriate controls and safeguards.

· Works with Vendors on unsolvable issues

· As well as continued support with the Tech Services III role Technical Support Services III

Precision For Medicine • Redwood City, CA

11/2018 - 03/2022

· Act as the main point of contact for all things IT, solving any issues, improving processes, making life easier for the Office Staff.

· Provides amazing customer support to end-users, resolving escalated issues efficiently and effectively. Training users on new or existing software/hardware.

· Conduct in-depth troubleshooting of hardware, software, and network-related problems, utilizing diagnostic tools and methodologies.

· Work with Vendors to Install, Configure, Manage and Support Xerox office printers.

· Handle office new office setup and office closures Service Desk Analyst

Global Indemnity Group • Bala-Cynwyd, PA

06/2015 - 11/2018

· Operates as a Helpdesk Technician supporting 400+ users locally, as well as remotely, by helping to diagnose, troubleshoot and resolve any and all technical issues occurring from any software, hardware or local or remote Scott Barnish

ad44zq@r.postjobfree.com / 215-***-**** / Fremont, CA

connectivity sourced problems or issues.

· Provide phone support for all users using dameware and teamviewer to connect to their systems for troubleshooting during business hours and on call hours.

· Build and maintain all laptops, desktops, virtual machines, with the latest engineering tools available such as vSphere, Ghost and ensure a very accurate and thorough build process.

· Account setups in systems including Active Directory, Exchange, Cisco Unified CM Administration, Imageright, AS400, Rider, Max

· Responsible for writing technical documents which include technical installation documentation, Screenshot step by step how to articles, and tutorials for my end users as reference materials including guides on connecting to our vpn, checklists on user separation procedures

· Document all tickets using Footprints ticketing system, escalating tickets within TFS to application Developers

· Maintain Konica Minolta Printers, troubleshoot issues, perform maintenance, order and keep supplies stocked.

· Perform Disaster recovery testing, setting up systems on a side network, installing required software and providing support for all testing purposes

· Come up with out of the box creative solutions to major issues. IE: recreating corrupted user profiles on external laptops that are only accessible via vpn and teamviewer SharePoint Site Administrator, Helpdesk & Support Engineer United BioSource Corp • Blue Bell, PA

05/2011 - 06/2015

· Operates as a Helpdesk Technician supporting 400+ users locally, as well as remotely, by helping to diagnose, troubleshoot and resolve any and all technical issues occurring from any software, hardware or local or remote connectivity sourced problems or issues.

· Build and maintain all laptops, desktops, professional workstations, with the latest engineering tools available such as Ghost, Solarwinds, A.I.Builder, to ensure a very accurate and thorough build process. Successfully meet all delivery deadlines.

· Have resolved several extremely complex issues regarding Sophos data encryption where machines have become locked down. Came up with the workaround to repair the boot issues and recover the user’s data without losing a single file, while also cutting the labor hours by half.

· Responsible for writing technical documents which include technical installation documentation, Screen shot step by step how to articles, and tutorials for my end users or my “Customers” as reference materials and for all IT Engineers and IT Developers at all UBC sites globally.

· Operate as a SharePoint Site Administrator following all company SOP’s. Manage access to 200+ client portals as well as support 1000+ users and clients with any issues they may have. Construct and adjust portal sites as requested and decommission old sites. Assist users with any issues pertaining to the portal and/or the documents they work with.

· Well versed with Active Directory and personally responsible for adding accounts, updating accounts, handling all password discrepancies, migrating accounts from and to different domains and domain trust relationships.

· Full account setups and creations; personally handle all account creations from AD to VOIP and digital phone system account creations. Handle every technical aspect of new users being hired to UBC.

· Maintain Xerox Copiers and printers in the office, create all project codes and configure all copiers for all UBC employees. Also maintain all address books and ensure all copiers are synchronized and up to date.

· Handle all Track – IT Helpdesk tickets and handle organizing the asset management databases, ensure all new and existing hardware and software is properly logged in and accurate for tracking and auditing purposes.

· Personally handle all Symantec Ghost images kept in Blue Bell for all hardware platforms. Routinely update all Microsoft Updates to images and take a proactive approach to keeping all images for all hardware platforms logged properly. Consistently follow company procedures and fill out proper paperwork, keeping it up to date and easily accessible as needed.

Skills

Incident Management, Network Configuration and Support, Documentation and Reporting, Team Collaboration, Office IT Management, Project Management, Vendor Management, Risk Assessment and Mitigation, Excellent Communication, VMware Virtual Systems, Windows Laptops and Desktops, Mac systems, Laboratory Desktop Controllers, iPhone’s/Mobile Devices, Printers, Microsoft Windows XP/7/8/10/11, Active Directory, Azure AD/Entra, Microsoft 365, Exchange, Teams, Splashtop/Teamviewer, OneDrive, Carbon Black, SharePoint Degrees/Certs, Superior analytical and problem-solving abilities., Knowledge of Virtual Environments., Hard working, responsible and dependable. Education

Bachelors of Computer Science - Information Technology Penn State University / College of Technology • Williamsport, PA 08/2009

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