DAVID HOLLOWAY

Phone: 404-***-****

Email: ad44xt@r.postjobfree.com

Current Location: Atlanta, GA

Summary

•Innovative, results-focused IT professional offering over 25 years of success directing programs and staff to implement and support Cybersecurity, telecommunications/enterprise platforms, voice, data, video, wireless/mobile, and data center cloud solutions. Visionary leader with demonstrated abilities in managing complex cybersecurity projects, networks, operations, programs, and projects. Dynamic team builder equipped with a record of accomplishment of completing concurrent, large-scale, mission-critical initiatives on time and under budget. Articulate communicator who applies strong interpersonal skills to build long-term client partnerships/relationships.

•10+ years of experience on Routing Switching implementation and troubleshooting

•5+ years of experience implementing Cybersecurity cloud services

•Experience with Network firewalls, cisco firewall, f5 etc.

•5+ years of experience with SAAS, PAAS, IAAS

•5+ years of experience with SIEM, IDS/IPS

•Good knowledge with MDM and MAM and mobility management

•7+ years of experience with Anti malware, encryption

•8+ years of experience with Access management

•Good working experience in threat management, cloud access security and networking security monitoring

•5+ years of experience with PKI

•Good experience with ITIL and recently working with NIST, COBIT

Education

•Certificate in Telecommunications Management, Stevens Institute of Technology

•Bachelor of Science in Electrical Engineering Technology, Thomas Edison State College

•Associate of Science in Electronics, DeVry Institute of Technology

HIGHLIGHTS

•SR. TECHNICAL PROGRAM MANAGER NETWORKING/CYBERSECURITY, responsible for managing the business levels and infrastructure/business teams to identify and arrange for deployment of appropriate development of compensating controls to address security and risk gaps in IT systems and business processes globally.

•As SR. TECHNICAL PROGRAM MANAGER NETWORKING/CYBERSECURITY, lead a team of Cybersecurity engineering professionals responsible for planning, design, implementation, attack mitigation, and ongoing support of Cybersecurity platforms.

•Recommended and implement changes in Cybersecurity technology and practices in accordance with industry standards and best practices. Participated in development of Cybersecurity strategies and provided guidance to various teams.

•Provided technical advisory services to business and technology teams concerning security controls. Identified areas for improvement and assist in the development of Cybersecurity solutions.

•Reviewed recommended solutions to ensure alignment with company stakeholders, and IT enterprise priorities and drove process refinement and implementation, project management, cross-team/discipline collaboration, maintenance of internal and external stakeholder relationships.

•Directed supervision of staff, managed, reviewed, and approves purchase requests for hardware and software recommend and implement changes in security policies and practices in accordance with risks identified and regulatory requirements.

•Responsible for attracting, retaining, and developing top talent focused on market/client’s needs, but not limited to maintaining a high-performing team; selects, developed, coached, rewarded, and recognizes team members. Audit the proper administration of all computer security systems and their corresponding or associated software. Promote and oversee strategic security relationships between internal resources and external entities, including government, vendors, and partner organizations.

•Reviewed regional standards, procedures, and controls on an annual basis to ensure they align with policy published by the Global Technology Enterprise Architecture (EA) team. Developed, managed, and maintained processes to ensure centrally managed services and solutions are compliant, including the tracking of all supporting reporting activities.

•Lead, design and building out new datacenters for Cloud solutions. Performed infrastructure discovery and assessments and provide technical solutions. Demonstrated holistic understanding of Datacenter Cloud Operations (i.e., Microsoft, AWS, GCP, Cisco, and VMware, etc.,)

•Three years of cloud strategy and transformation leadership including cloud services (IaaS/PaaS) implementation & migration to public, private or hybrid cloud, server, storage, network, helpdesk, DR/Business recovery practices etc.).

Skills:

•Telecommunications, LECs, CLECs & IXCs, ISPs & ASPs, SUN, Red Hat IBM, Fiber Optics, ATM

•Dell Servers, Cisco Switches & Routers, F5 Networks, Veritas Foundation Suite, Microsoft, EMC, SIEM, Palo Alto Firewall, IDS/IPS, Endpoint management

AREAS OF EXPERTISE

•IT Infrastructure & Operations, SaaS/IaaS/PaaS

•Cloud, SDN, IT Strategic Technical Vision & Planning

• Experience with large scale cloud deployment and support projects.

• Cloud platforms include Azure, AWS, GCP

• Expert use of Microsoft Project and Project Server Expert use of SharePoint

• Expert use of Microsoft Excel, Word, and Power Point.

• Expert use of Microsoft Visio Ability to manage a program of projects (possibly up to 15).

• Excellent presentation skills.

• Ability to create and manage large budgets (to include resource tracking, capital expenditures and other project expenses).

• Ability to interface with senior management in order to provide status, manage issues, and present options.

Work Experience

INTUITIVE TECHNOLOGY PARTNERS AUG 2022 – JAN 2024

SR. TECHNICAL PROGRAM MANAGER - Networking, Infrastructure, Application Development, Cloud, Virtualization

Lead various Agile Scrum teams through Project Management. I was responsible for major enterprise platforms that are critical to the success of the client. I managed large/small scale projects but also responsible for making sure a Scrum team lives by the values and practices of Scrum.

Primary Responsibilities:

•Socialize and execute Digital/Cloud transformation/Data platform strategy & provide technology support to our customers.

•Built Strong Customer Relationship framework, Create and maintain technical project plans outlining tasks, delivery dates and allocation of resources aligned to statements of work (SOW's)

•Planned, managed, and executed a variety of cloud deployment, Networking, Infrastructure, Application Development/deployment, Virtualization, or IT systems development projects.

•Lead contract renewal efforts for existing clients, provided support to leadership in SOW development process.

•Teach, mentored, guided, and coached the Delivery Team (and organization) on Agile/Scrum/Kanban/Lean principles and practices. Coached the Delivery Team in self-organization and cross-functionality.

•Manage project resources ensuring all projects meet customer obligations and budget expectations.

•Provide timely and accurate status updates to all customers, partners, and stakeholders throughout the project lifecycle.

•Own and manage technical project escalations through to resolution, and ensure expectations are clearly set with customer and within teams.

•Assisted in the development and maintenance of project methodology aligned to the project skillset for efficient delivery.

•Gathered information at the front end to determine project parameters and specifications, and to budget human, financial and other resources.

•Expected to provide technical oversight to some staff and track attainment of project milestones and Support KPIs.

•Facilitated Scrum ceremonies and enforced time boxes. Embraced and role model Agile Principles.

•Helped removed organizational and team impediment to agility and progress. Assisted Delivery Team and Product Owner with relentless and continuous improvement in processes and product delivery.

•Met with customer Key stakeholders, application owners, application developers, and analysts, coding staff to determine continuously evolving business needs and functionalities desired.

•Built a project plan for the relatively large or complex project(s), including milestones, resources needed in the form of staffing hours, budget, technology stack, following established project management methodology.

•Tracked course of project from meetings, conferring with customer leadership to internal developers, and receiving reports. Updated project plan as needed.

•Documented changes to scope or functionalities with change ticket, project plan, or another format.

•Assessed compliance of development process with accepted methodology and communicated to responsible managers or staff. Documented exceptions or deviations as needed.

•Convene meetings and plan agenda to ensure important issues are aired and resolved.

•Reported on progress of project, use of staff, $ expenditures, progress on milestones and the like to application owners.

•Provided guidance to project staff; may manage staff of analysts who are developing technical specifications or developers who are coding.

•Planned, documented, managed, and evaluated staff performance, or contributed to evaluation by their managers.

•Contributed to professional or technical development of less experienced staff by mentoring or training.

•Embrace and role model servant leadership.

INFOSYS LIMITED AUG 2017 – July 2022

SR. TECHNICAL PROGRAM MANAGER CYBERSECURITY

Provided project management and consulting support to following accounts, Coca Cola, Lam Research, Health and Human Services, Vanguard, Tyson Foods, etc. Provided Security Incident Response Capability Center and Serve as on-site lead in the management and oversight of support team based in US and offshore, including escalation of delivery issues to contract PM and DPM, staff management, and conducting annual performance assessments for Atlanta-based staff members.

Key Responsibilities:

•Supported and guided SOC team to provided 24x7 monitoring and response to security events, alerts and reports provided by Security tools such as SIEM, Splunk, Solar winds, Arc-Sight, EDR, DLP, IDS, physical alarms, as well as notifications to the company hot-line and mailbox.

•Managed relationship with Managed Security Service Provider to meet expectations for quality and responsiveness of work as well as SLAs

•Supported Security Incident Response process for Information technology, working with IT Service Desk and Command Center to ensure integrated response to security incidents

•Oversaw response to Cyber Intelligence briefings, bulletins and notifications in partnership with Threat and Vulnerability Management team; utilize this intelligence to search for the presence of resulting Indicators of Compromise (IOC) within the company

•Ensured all security monitoring and log management solutions are functioning as designed Maintained, upgraded the environment as appropriate to sustain operational stability

•Ensured the health, integrity, and completeness of logging and log management infrastructure

•Identifies opportunities for enhanced coverage of intelligence and monitoring through existing resources according to the principle of continual improvement; recommends and implements solutions using project management methodology

•Oversaw and executed IT data acquisition for investigations and digital forensics activity, as well as interfacing with retained forensics investigation firm.

•Lead, mitigation plan, facilitated, and manage the IT/information security project management review sessions and processes

•Developed and recommend projects, operations, and performance management metrics and improvements

•Prepared preliminary drafts and analyses related to Cyber-security Program activities and initiatives

•Maintained and communicated dashboard tools that report organizational performance metrics

•Provided project management across areas such as:

•Endpoint Security Solutions

•Enterprise Log Management Solutions

•Enterprise Governance, Risk, and Compliance tools

•IT Systems Life-cycle Refresh and Network System Installations (both Trusted Internet Connection and Security Solutions)

•Observed production, developmental or experimental activities to determine operating procedure and details

•Prepared special reports, articles or related material on products of a technical or administratively complex nature based on consulting with developers and trainers, research, investigation, analysis and knowledge of complex or technical products

•Produced complex materials that convey scientific, technical, or legal information

•Established and maintained ongoing working relationships with senior management, employees, internal or external stakeholders and customers as required

NCR CORPORATION APR 2012 - MAR 2017

SENIOR ITS RESOURCE, VENDOR & CHANGE/RELEASE MANAGEMENT

•Responsibilities included Change Management, Network Operation Control (NOC) with security (SOC) event detection, reporting and analysis uses SEIM, IDS, configuration management, SaaS, Cloud, SDN and Vendor Management.

•Responsible for leading a qualified, motivated team of engineers efficiently provided IT Services to NCR's employees and external customer's 24x7x365 from our state-of-the-art Network Operations Center.

•The NOC/SOC provided global cloud support of NCR’s Network infrastructure to include WAN, LAN, Wireless, Telephony/VOIP, Firewall and Security Services, etc. Lead Change Management to improving network performance and reducing the risk of outages that can compromise employees, clients and customers' businesses.

•The NOC/SOC provided Proactive monitoring, maintenance, network, and server management, mobile support for smartphones, tablets, patch management, virus protection and Cloud management. Built and developed the technical talent of Security Operations team into a well-rounded team through implementing new ideas and improved processes.

•Utilized industry best practices to develop monthly Vendor metrics to trend growth, infrastructure resource and staffing needs.

•Contributed too KBR financial model by recommendations that helped bottom line revenue growth. Managed and directed the customer on-boarding process to ensure successful integration, strong customer adoption and renewal of services.

•Responsible for building strategies targeted to enhance the customer experiences and provide efficiencies in Service Operations to create a cohesive and holistic customer experience.

•Directed IT services to include LAN/WAN/VOIP/Cloud infrastructure, Desktop and laptop PCs, mobile devices, firewalls, voice and server and system administration and patch management. Lead staff to achieve operational performance goals in an effective, efficient, compliance and consistent manner.

•Communicates vision, expectations, goals, and deadlines and motivate others through inspirational leadership. Executes initiatives that are results focused for delivering business and financial results through customer service, customer satisfaction, quality, work processes/production, productivity and employee satisfaction.

•Partners with Finance on the monthly variance analysis, forecasting and budgeting activities collaborated with peers to drive continuous improvement and shared best practices in a complex matrix environment.

•Droved major escalations incident and problem to resolution within SLA target.

Job Responsibilities: - Lead change & release management for infrastructure

•Managed efforts globally of the NOC/SOC, Network Team and associated third party support to maintain 999.99 SLA.

•Supported design and implementation of Cloud, Server, WAN, LAN, VOIP, Firewall, Wireless technologies

•Managed company switches and routers to peak performance and security levels

•Managed vendor performance in line with contracted SLAs

•Ensured Firewall security maintained at highest level to protect the business/company from attacks.

•Lead action plans and next steps to minimize business disruption during major outages & DR testing

•Developed global standardized operational policies and procedures guiding team’s efforts

•Understood and support the needs of the business in coordination with all Infrastructure team efforts. Created a team environment that supports each other and build teamwork

•Provided Monthly Reporting of network activities, issues, and capacity management

•Provided On-Call support services as required for after hours and holiday support

•Managed highly complex internal deployments requiring a high degree of business and process knowledge. Ensured current and evolving needs of internal customers were met while maintaining strategic direction and goal attainment

•Created, innovative processes, technique, tools and management practice for Infrastructure Governance.

BT AMERICAS INC. Aug 2008 - SEPT 2012 HEAD OF GLOBAL SERVICE DELIVERY & VENDOR MANAGEMENT

•Accountable for the delivery of BT’s customer service offering & Vendor Management: MPLS/VoIP/VPN/LAN/WAN/Wireless/Cloud/Security and custom network solutions.

•The role is accountable to the customer for the accurate delivery of network services in the customer requested delivery time-frame. Responsibilities included vendor management, managing life cycle of the orders, customer-communication, expedites, escalation, customer acceptance, billing and hand-off to operations.

•Worked in partnership with regional sales team, deal architects, service designers, customer project managers to understand customer business requirements and related priorities.

•SPOC globally, for assigned customer accounts, which typically had a large revenue scope, complex product needs, or required significant project management due to the size of the organization.

•Managed customer interactions from order submission through service acceptance and billing to ensure highest levels of customer satisfaction.

•Proactively managed customer’s service needs to ensure the highest levels of customer satisfaction and that expectation were completed.

•Served as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.

•Responsible for managing large and complex customer implementation projects which includes but is not limited to creating and maintaining detailed project schedules, revenue growth and customer retention, tracking the project’s financial state, understanding unique aspects of projects as well as understanding technical and operational specifications.

Essential Duties:

•Owned and managed all customer communications or escalations pertaining to new install orders. Managed service activation of customer’s orders from order entry through, test and turn-up, service acceptance and billing. Communicated order status in a timely manner to customers via conference call, emails, and phone calls. Had authority to deviate from defined processes to ensure customer satisfaction and revenue recognition.

•Initiated and tracked the timely and accurate moves, adds, changes, and disconnects to the customer’s services based on their requests. Which included but not limited to reason code collection, reporting, and defining approach for proactively working with the customer and sales on disconnect related retention efforts. Also provided with a level of authority to provide customer credits related to disconnect retention.

•Proactively drove coordination with sales team and engineers on the pre-sales engagement process to ensure product/service compliance and solution definition. Consulted with sales, sales engineering, and downstream organizations to ensure factory supportability and obtain assistance with answering any customer inquiries regarding the company’s network and service offerings.

•The subject matter expert (SME) in the customer care organization about functions, processes, designs, and product offerings. Provided coaching, training, mentoring to direct reports and peers within the customer care organization. Provided feedback, input into developing, implementing, and evaluating processes, systems, and procedures to achieve annual goals, objectives, and work standards.

•Owned and created service delivery and service management review presentations. Collected and interpreted service performance root-cause analysis data and provided corrective actions. Updated project status weekly/ monthly bases depending upon customer requirements and their schedule. Project statuses were delivered via electronic presentations or in meetings.

•Collaborated with customer and Web portal support team with on boarding and re-boarding (as changes occur) of customers networks within the company Web portal.

•Conducted first bill reviews (new or significant changes in services) with new and existing customers to ensure invoiced charges are accurate for contracted products and services.

HOLLOWEST PROPERTIES LLC AUG 2005 - Aug 2008

FOUNDER AND GENERAL MANAGER

•Directed the acquisition of commercial and residential properties in three states: GA, CA, NJ for a $10M real estate portfolio.

•Negotiated and prepared contracts for leases and purchases. Hired and supervised three party contractors.

•Networked with mortgage companies personal, attorneys, agents and appraisers to facilitate market driven timely real estate transactions.

CISCO SYSTEMS JUN 2003 – AUG 2005

SENIOR TECHNICAL PROGRAM MANAGER-IT/INFRASTRUCTURE ARCHITECT

•Collaborated with clients and executive teams to define project requirements and translate business objectives into tactical plans.

•Lead vendor management, design, capacity planning, development, and delivery of end-to-end IP Video solutions (Poly-Com), owning responsibility for the entire processes of hardware and software delivery and configuration to business clients.

•Participated contract/RFP preparation and negotiations w/key vendors. Guided cross-functional teams through the SDLC, including development, testing, and production. Oversaw, budget and the contract life-cycle process. Reviewed POs, tracked hardware, software and provided lifecycle management.

•Performed senior technical responsibilities supporting project implementation activities, worked closely with multidisciplinary teams in developing and deploying VoIP and Data Networking solutions for many different types of networking infrastructures. Conducted and attended meetings to determine requirements for projects and provided documentation and proposals for technology deployment including Implementation Planning, Capacity Planning and Change Management Procedures.

•Maintained the currency of the existing infrastructure through analysis of various parameters, interacted with scrum masters to understand project requirements and user stories and translate them into architectural blueprints. Architect infrastructure components (e.g., compute, storage, databases, etc.) to run workloads within a public cloud environment.

•Analyze and optimize existing deployed infrastructure based on cost, performance, etc.

•Perform routine reviews of configurations, application ecosystems and third-party connectivity

•Made recommendations to help optimize spend, performance and architectural flexibility

•Perform short-term and long-term infrastructure capacity planning

•Evaluated emerging technologies and tools

•Develop and maintain technical domain road-maps pertinent to public cloud capabilities

•Prior experience with configuring and provisioning infrastructure in a cloud for application deployment

•Familiarity with cloud native (e.g., AWS Cloud Formation, GCP Deployment Manager, etc.) and third-party tools

•Knowledge of systems management software, storage systems and database technologies

•Experience with systems integration and service-oriented architecture model

•Experience integrating multiple elements of IT architecture in support of solutions to business problems

•Architectural understanding of top cloud providers (i.e., AWS, GCP and Azure)

•Ability to conceive infrastructure solutions from elaboration of requirements

•Ability to assess the performance of existing infrastructure deployments and recommend improvements

•Strong aptitude for learning new technologies and understanding how to utilize them

•Ability to collaborate with software developers and understand their need

CISCO SYSTEMS SENIOR MANAGER-IT JULY 2002 – JULY 2003

•Oversaw all vendor management, operations related to the design, installation, and provision of services for infrastructure systems, including a $10M LAN/WAN, fiber optics, voice, data, video, and wireless networks. Managed a departmental budget of more than $50M, prepared enterprise management and vendor reports.

•Participated in departmental strategic planning activities to ensure profitability; instituted processes and procedures to ensure return on investment, hired, supervised, and evaluated staff. Provided sales support and technical consulting for customers interested in implementing LAN/WAN/MAN networks

•Senior Manager IT responsible for the specification of didactic and practical application of architectures for internetworking TCP/IP, UDP, IP with WAN protocols such as Carrier Provided MPLS, ATM, LAPF, LAPB, HDLC and other L2 protocols according to the CCITI, CCITT, ITU and IEEE utilizing the OSI Reference Model, manufacture standards and other design Standards based models. Used on both the edge and internal core-based infrastructures. Responsible for the specification and use of Q921 and Q931 (ISDN) technologies for Voice and Data applications for the practical utilization of protocols and their applications in unique environments and have created many designs for their use. In addition, I was responsible for Ethernet and its application to design criteria.

•Responsible for Layer 2 switching architecture and operations related functionality. This includes the use of VLANS, STP, VTP and their functions as they relate to networking infrastructure requirements including internal and external treatment, configuration, and security. Also, was responsible for Quality-of-Service architecture, implementation, and operation. This includes writing the configuration and establishing standard voice and application traffic marking using Modular Quality of Service Command Line Interfacing. In addition, I was responsible for QOS for both IP Voice and Data Network application traffic at both L2 and L3 layers of the OSI model on the switches and routers using COS, TOS and DSCP.

•Responsible of Layer 3 routing protocol architecture and implementations for VoIP and Data Networking for Internal and External connectivity to National and Global infrastructures utilizing various technologies such as circuit switched, packet switched and Virtual Private Networking. IP based routing protocols used include but are not limited to distance vector and link state protocols such as: Directly Connected Interfaces, Static Routing, BGP, RIP, RIP2, IGRP, EIGRP, OSPF and other proprietary protocols used by Cisco Systems and other manufactures. Architectures based on the Open Standards Model and Manufacture Best Practice Models. Responsible for the selection and configuration of Routers, Switches, Bridges, Firewalls, Call Managers, Unity Voicemail Systems, Call Manager Express Systems, Cisco Unity Express SIP based Systems, Gateways, Gatekeepers, Proxies, Concentrators, Content Switches, and all other network related equipment applicable to unique designs for various infrastructures.

•Accountable for the Architecture, Implementation and operation of IP Voice projects using the following protocols: BGP, SCCP, MGCP, H.323 SUITE, SIP, RTP, RTCP and SRST. These protocols used in architectures for VoIP, Conference Bridging (Meeting Place), Fax and other voice applications utilizing various Codec's such as G.711, G.729 and others. Troubleshooting and repair of complex IP Voice and Data Networking mission critical outages.

•Core inter-network plan, design and implementation of LAN/WAN inter-network infrastructures for diversified utilization by trillion-dollar financial institutions including Cisco IOS code certification. Establish network standards and policies including change management and implementation planning. Interact with Cisco TAC, ANS, NOS and development teams for the resolution of IP Voice and Data Networking issues. Architect, Design, Implement and document Internet connectivity for small, medium and large corporations and have interacted with many CLECS and LEC telephony carriers to accomplish these objectives including, Qwest, BBN Planet, UUNET, MCI, Verizon, Broad-wing, Level Three and many more. Implement WAN meshing projects for High Bandwidth connectivity between multiple call centers, distribution centers, customer support centers for High Availability including Metropolitan Gigabit Ethernet. Also, designed the core infrastructures at the HUB and Spoke locations at the core, distribution, collapsed distribution and access layers of the defined models in use.

CISCO SYSTEMS APR 2000 - 2002

MANAGER-CIRCUIT PROVISIONING & VENDOR MANAGEMENT

•Provided cross-functional direction across Level 3 leadership teams to facilitate consistent communications on issues related to development functions in the architecture, network, product, and engineering groups.

•Developed strategic roadmaps for remote access/VPN too support company’s business goals/objectives. Instituted use of vendor scorecards to measure and increase operational effectiveness.

•Established troubleshooting processes and plans for support team to minimize impact too users and customers during outages and network events.

SERVED IN THE US MARINE CORPS RESERVES NOV 1983 - 1989

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