Jericka Diener

Aurora, IN ***** 513-***-**** ad44xf@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 7 years of experience in the customer service industry. Hard working team player, quick learner, dedicated to providing exceptional customer service. Currently pursuing my degree in accounting bookkeeping and payroll at Ivy Tech.

SKILLS

Microsoft Office

Multi-Line Phone Systems

Mail Management

Strategic Planning

Schedule Management

Account Balancing

Back Office Operations

Customer and Client Relations

Time Management

Cash Deposit Preparation

Phone Call Answering

Documentation

Customer Service

WORK HISTORY

COOK 05/2021 to CURRENT

SDCSC Aurora, IN

Kept kitchen clean and organized by performing daily maintenance tasks.

Managed opening and closing shift kitchen tasks.

Prepared food items in compliance with recipes and portioning control guidelines.

POSTAL SERVICE CLERK 12/2013 to 08/2019

United States Postal Service, Lawrenceburg

Processed retail sales transactions for postal products such as stamps, envelopes, and money orders

Addressed complaints regarding postal service issues such as mail theft, delivery problems, and lost or damaged mail

Received incoming mail and sorted to appropriate routes for an entire zip code

Updated office files daily and kept records organized

Handled post office box paperwork, rents, and questions

Served customers by going above-and-beyond to offer exceptional support for all needs.

CUSTOMER SERVICE REPRESENTATIVE 06/2013 to 11/2013

Citi Bank

Answered inbound calls each day to handle various concerns, process transactions and close sales

Answered incoming calls, chat messages, and email communications to handle credit card concerns

Met inbound customer needs while maintaining strict performance targets.

STORE BANKER 08/2010 to 10/2012

US Bank

Managed customers' checking, savings, and loan applications

Kept cash box accurate and secure with good management and monitoring abilities

Handled daily transactions such as deposits and withdraws with accuracy and speed.

EDUCATION

Core 40 Diploma

South Dearborn High School, Aurora, Indiana

Certificate Bookkeeping And Payroll EXPECTED IN 05/2024

Ivy Tech Community College of Indiana, Lawrenceburg, IN

Completed Courses:

Intermediate Algebra

Introduction to Sociology

Introduction to Micro Computers

English Composition

Introduction to Psychology

Introduction to Business

Introduction to Philosophy

Financial Accounting

Currently completing classes for a Bookkeeping and Payroll certificate, eventually wanting to get an Associate's Degree.

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