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Customer Service Representative

Location:
Hartford, CT
Salary:
$49000
Posted:
April 19, 2024

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Resume:

Cedric Stone

Hartford, CT ad44wt@r.postjobfree.com 860-***-****

PROFILE

Dependable, results oriented, and self-motivated professional with more than ten years’ experience performing quality assurance, and ensuring order accuracy and contract compliance. Demonstrated ability to identify organizational needs and provide solutions to meet those needs. Adaptable and skilled at multitasking to meet objectives and deadlines. Seeking opportunity as a Procurement Analyst or Credentialing Representative.

CORE SKILLS

Procurement Communication Interpersonal Staff Training/Mentoring

Problem Solving Multi-Tasking Organization Event Planning

Negotiation Record Keeping Tracking Policies and Procedures

Technology: Computers, Microsoft Excel, PowerPoint, and Word, Other Applications: Expense Processing - Concur, Credit Card Use Monitoring - Ariba, Customer Service, Scanners,

EXPERIENCE

NOTARY Cedric Stone Notary Hartford, CT 2007 – 2023

•Notarized documents for legal purposes - verified H-1 employee documents, mortgages, & more.

HARTFORD PUBLIC SCHOOLS Capital Preparatory Magnet School 2023 – Present

Substitute for absent teachers from Pre-K through 12 grade

CUSTOMER SERVICE REPRESENTATIVE ConnectiCare Farmington, CT 2022 – 2023

CUSTOMER SERVICE REPRESENTATIVE MetLife Bloomfield, CT 2021 – 2022

•Researched requests regarding various product aspects, policy provisions, basic procedures, etc.

•Accessed and navigated multiple electronic systems to provide a complete and integrated response to the customer’s inquiries. Composed clear concise letters.

WAREHOUSE PICKER Amazon Windsor, CT 2019 – 2021

INSPECTOR Cedric Stone Inspections Hartford, CT 2010 – 2020

•Accomplishment: Ensured safety of properties and prevented fraud.

•Performed real estate, business, and vehicle Inspections for banks, residential and commercial real estate, and leasing companies and generated detailed professional reports outlining inspection and testing results.

•Performed visual inspections to identify defects. Checked safety and compliance of all equipment, shipping containers, and vehicles.

•Worked with potential buyers and real estate agents to discover repairs and suggested proper solutions for repairs.

•Inspections included heating, ventilation, and air conditioning (HVAC) systems, as well as roof drainage and for damage.

•Inspections included ensuring they had the proper fire suppression equipment.

OWNER MANAGER – Building Sold The Sweet Shop Hartford, CT 2016 – 2017

•Accomplishment: Established ice cream, candy, doughnut, and hotdog shop. Conceived, designed, developed, built, and opened neighborhood gathering place. Operated successfully until the building was sold.

•Optimized inventory costs by seeking out reliable vendors and setting up fair contracts.

•Maintained records for production, inventory, income, and expenses.

•Solicited offers and negotiated with vendors for best options.

•Established effective procurement policies.

•Traced the purchase order flow from requirements identification to purchase order close-out.

•Effectively scored supplier capabilities and selected optimal suppliers.

PROCUREMENT ANALYST Aetna Hartford, CT 2007—2011

•Accomplishment: Trained and mentored new employees on Aetna systems and policies.

•Accomplishment: Invited to company-wide committee that updated company policies and procedures due to diligence, attention to detail, and thoroughness.

•Monitored all company credit card usage across all Aetna divisions and acted as first line contact for internal and external stakeholders. Authorized ghost card usage for interviewees and all staff.

•Traced purchase order flow to close-out and ensured prompt approval of requisitions in Ariba.

•Managed the Concur expense processing system for various functions including training employees on the system.

•Initiated and organized department events.

DENTAL CREDENTIALING REPRESENTATIVE Aetna Hartford, CT 2004 – 2007

•Accomplishment: Maintained a weekly accuracy report of 99.5%.

•Accomplishment: Created a workflow for checking DEA verification documents.

•Updated over 20,000 provider records on a 2- or 3-year cycle.

•Ensured providers followed State regulations.

CUSTOMER AND PROVIDER SERVICE PROFESSIONAL Aetna Hartford, CT 2001 – 2004

•Provided superior customer service in a call center environment to customers and providers.

VOLUNTEERISM

•The Village for Families & Children – Planted gardens, refreshed living areas.

•The Hartford Fire Department – Cleaned firetrucks.

•The United Way of Hartford – Handed out backpacks for children, and supported women in preparing for interviews – grooming, job search tips and techniques, and clothing.

•The Hartford Marathon – Handed out water at runner support tables, supported runners in difficulty and escorted them to the medical tent or helped them back into the race.

EDUCATION

ASSOCIATE OF SCIENCE IN BUSINESS MGMT - Coursework Capital Community College Hartford, CT

ASSOCIATE OF SCIENCE IN ACCOUNTING - Coursework Capital Community College Hartford, CT

HIGH SCHOOL DIPLOMA Bloomfield High School Bloomfield, CT



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