Chibuzor Anyaegbulam

Professional Summary

IT Specialist with over 5+ years of INGO/NGO experience in Information Technology and Data Management Analysis. Expert with a wide variety of Data Security “Sophos”, HSE in Humanitarian, Engineering, Networking, Field Marshall and Operating System software. Possesses a Bachelor Degree in Information Technology. I am an energetic, safety consciousness, self-motivated, results oriented person and an effective team player who works well with minimal supervision. Having achieved a various qualifications, I seek to work with a structured Non-Profitable Organization/Company that recognizes diligence and resourcefulness.

null

Work Experience

ICT4D Consultant

Catholic Relief Services,Nigeria, 03/2019-02/2023

Provide customer facing end-user support that includes . Break-fix support for Laptop, desktop, tablets and associated hardware peripherals . IMAC support including large scale/bulk office moves/re-stack activities (all moves) . Support for Operating System, base load software, MS Office suite and other business application . Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs . Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries . Support for the Mobility devices

(IOS/iPhone/IPads) . VIP and home-based office (HBO) user support · Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance · Respond to end-user requests for updates on ticket status and promptly follow up as needed. · Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) · Perform managed print service invoicing/meter read/polling report verification · Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs · Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. · Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support · Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites. · Provide On-call support if required outside business hours on a rotational basis Provide the description and work to review and develop a briefing paper for CRS/Nigeria’s Information and Communication Technology for Development (ICT4D) Initiatives. . Data collection, validation, evaluation and reporting. . Microsoft cloud server/ Microsoft cloud computing. . Meet with and interview key staff of the various projects to gather additional information on the ICT4D solutions they have applied, including information on the impact of these solutions on program outcomes, key success factors and challenges faced. . Carry out field visits to observe and document the use of ICT4D first hand. . Writing out all section of the document, following up with the appropriate CRS staff to improve/fill in information gaps. . Working closely with the MARCOMS Specialist in order to carry out a desk review of program reports and other document that contain information on CSR’s ICT4D initiatives. . Support the tasks of defining user requirement, system design and implementation. . Communicate observed changes in technology to the line supervisor in good time. . Work with users and service provider to ensure specify requirement are met in all phases of the project life-cycle. . Communicate changes in technology to key stakeholders including executive staff in good time and give guideline for adoption. . Identify changes technology issues and risk and develop risk mitigation plan to address. . Perform any other task required in the discharge of duties.

IT Support

University of Maryland, School of Medicine, Maryland Global Initiative Cooperation (MGIC) Nigeria Aids Indicator and Impact Survey Nigeria (NAIIS),Nigeria, 05/2018-12/2018 Contact

+234**********

ad44v0@r.postjobfree.com

F Close Block 8, Flat 5, 1st Avenue

Gwarimpa

https://www.linkedin.com/in/chibuzor-

anyaegbulam-584411aa

Skills

Professional

CCNP

HSE (World Safety Organization)

Nebosh IGC of Health Safety &

Environment

Microsoft Certified (MCITP)

Technical

Collaborative Institutional Training

Initiative (CITI) Program

Health Safety Environmental

CCNA

Education

BSc in Information Technology

Jaipur National University, Jaipur, India,

10/2009 – 06/2013

First Class

MSc in Information Technology and

Systems

Jaipur National University, Jaipur, India,

08/2013 – 12/2014

First Class

Aims QC configuration, coordinating mapping and listing training, One drive data daily sharing with supervisors, . IT field support for all Team leads participants in south/south states concerning the Nigeria Aids Impact indicator survey. . Coaching Team Leads, Interviewers, Counselors and Field Laboratories in the field for data collection. . Data backup to the central server from the field team workers after every end of a Web. . Coaching Nigeria Aids Indicator and Impact Survey Participants based on CAPI Implementation (Computer Assistant Personal Interface) for field work. . Administration supports to senior administrator. . Keeping IT inventories in the field, Reporting incident IT related in the field, monitoring and evaluating IT SOP. . Laboratory Data Management Systems daily backup into the AIMS drive for central lab visual. . Geenius, Aliquotes,DBS, backups from the site lite to the central lab visual. . Encuesta users monitoring in the field for NAIIS SBM programme in south/south. . Daily LDMS setup, VPN Synchronization from site laboratory to central laboratory and AIMS back- up. . Administration/IT SOP and security. . Laptops/Tablets encryption, Tablets Serialization, Mobile Device Management installation/configuration. . IT Support for Laboratory Scientists. . Managing IT conflicts in the field with the Team Leads, Team Members, Zonal coordinator in south/south Nigeria. Head of Information Technology

Cartlatk International Limited,Nigeria, 05/2014-03/2018 Provision of IT User support to internal clients in regional offices and all our sites in Nigeria . Configuration of technologies such as digital signal, IP Telephony and other. . Daily Systems checkup, Monitoring of Network traffic. . Network configuration, internet bandwidth optimization and link load balancing. . Configuration of operation systems and automated software installation (Windows and MacOS) . Configuration and operation of audio and video conferencing technologies. . Data Mining and data analytic

. Managing the Web-Site C/Panel and creating of Staff email addresses. . Software engineering Apps/Windows/Anti-virus, Intranet Bitrix24 Version. . Setup Goto meeting Video Conferencing, IT training, Router configuration. . Responding to staff on IT solutions, reporting to the General Manager Technical Service. . Assisting the GM on Technical IT Services, Trouble shooting. . Following up the Network connectivity on monthly subscription. . Mufti-Occupational (HSSE), Effectiveness of transmitting. . Web site updates, Social media Interface, IT research for Company upgrades. . File sharing via Team viewer and Network sharing. . Designing Company brand PowerPoint presentation packages. . Conduct customer/user satisfaction. . Assist with SSO (Site Security Officer) on IT security issues and virus elimination. . Conduct hardware and software maintenance support. . Conduct seminars on projects reports. . Conduct Transmission Information Technology monthly report projects to TCN, PHCN, NIPP. . Setting up geographical information systems onshore and offshore. . Monitoring ICT work ethic (Consultant) . Setting up LAN/WAN, Coaching internet/Intranet Bitrix24 Version.

ICT Volunteer

UNICEF,India, 04/2012-09/2012

Provide first line software support to staff, including troubleshooting all software problems. . Install new PC and other hardware equipment according to UNICEF standard . Maintains the local area network and the Windows server. Ensure the reliability of the local E-mail and Internet systems in Potheri Chengalpattu office and program field offices. . Keep an up to date inventory of all IT equipment both software and hardware. . File sharing/Wireless Networking, creating Micro Soft Outlook ID for users. . Provide first level maintenance and upgrades. . Manages network according to minimum standards, including: taking regular backups of all data . Ensuring that the virus protection software is installed on all machines & updated Regularly, upgrading and installing new versions of software on the server and the work stations in the office. Languages & Other Interests

English Language

Contact this candidate