Randall West

Hendersonville, NC ***** +1-412-***-**** ad44uv@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplished, adaptable leader with polished communication skills, and significant experience, training, and education in government and healthcare sectors. Trained in construction consulting focused on legal document administration, communication, risk, compliance and conducting meetings with vendors to ensure timelines are met and projects remain under budget. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.

SKILLS

Communication

Microsoft Office

Manage project execution to ensure adherence to budget, schedule, and scope

Monitor or track project milestones and deliverables

Confer with project personnel to identify and resolve problems

Develop and manage work breakdown

Customer-Oriented

WORK HISTORY

DELIVERY DRIVER 11/2021 to CURRENT

Doordash

Rated Top Driver for consistent on time deliveries and professionalism while receiving orders and delivery to customers

Deliver to customers with disabilities and the inability to pick up orders due to other circumstances

Shop at grocery stores and similar businesses for customers who are working or are unable to shop for themselves

Established strong relationships with employees, customers and the local community by being friendly and respectful.

PROGRAM DIRECTOR 03/2021 to 07/2021

Crossroads Treatment Center

Responsible for clinic staff of eighteen to include one doctor and ten drug counselors

Oversight for all clinical operations to include dosing, intakes, counseling and discharges

Interviewed prospective candidates for employment, submit appropriate paperwork, track progress of employment status, onboard new employees, and ensure smooth transition to new employment

Ensured security of clinic and employees by testing alarms and following established protocols for natural disasters and emergency situations

Monitored employees time and time cards to ensure adherence to work schedules and to prevent overtime when possible

Produced weekly, monthly and annual reports to comply with regulations and prepare for clinic inspections by local, state and federal agencies

Led staff meetings to inform employees of updates to company policies, changes to working guidelines, and create an open forum to allow for dialogue and new ideas, grievances and praises.

ADMINISTRATIVE OFFICER/HR REPRESENTATIVE 08/2019 to 06/2020

United States Department of Agriculture

Managed time and attendance for employees in 10 states

Ensured time cards accurately reflect hours worked and appropriate accounting codes are used to distribute pay from correct accounts

Processed awards from 10 states through manual and automated mechanisms to reward employees for performance that warranted monetary and time-off awards

Assisted new employees with onboarding tasks by creating necessary documents and forwarding to HR department

Necessary for new employees to start on projected date

Assisted departing employees with retirement or separation processes to include gathering leave and pay information to ensure excess is reimbursed in timely manner

Edited organizational charts to reflect current structure and chain of command

Adjusted charts so to display changes in supervision were accurately recorded.

ASSISTANT PROJECT MANAGER 01/2018 to 12/2019

Sevan Multisite Solutions

Fielded crucial after-hour calls during last week of construction projects

In one case, saved owners at least $30K, saved vendors and company additional expense

Tactfully and firmly maintained equipment installation timelines for multiple construction projects while conducting vendor meetings several times a week

Communication vital for this position as some vendors were international, requiring detailed information and scheduling

Coordinated flexible times for equipment installation/deinstallation if scheduled date/time required change and ensured project stayed on schedule

Change readiness a must

Established/maintained strong working relationship with construction managers, ensuring flow of information, enhanced communication and optimal completion times

Built respect, listened well and created rapport which increased their engagement and cooperation by approximately 50-75%

Met timelines at 100% and motivated vendors for products that required projected production and installation of equipment for customers, ensuring business opening date stayed on track.

MEDICAL STANDARDS PROGRAM MANAGER 01/2012 to 12/2017

355th Medical Group

Supervised and trained two active duty employees to perform research of medical records/treatment that directly affected Air Force member's careers

Developed training program for providers to create and maintain profiles on Air Force members, a crucial daily task that directly affected Air Force member's ability to deploy/accomplish missions

Worked directly with Chief Physician

Assessed and documented patients with duty limitations

Determined ability to perform work tasks/continue with military service or separate/retire

Conducted weekly meetings to communicate to health providers, patient health status and ability to perform flight duties

Oversaw security and overseas clearances, retraining, separations, and scheduling required tests and flight physicals

Adapted to military personnel schedules as deployments and training were constantly changing, requiring rescheduling of appointments and other medical necessities

Ensured compliance with legal and regulatory requirements to meet organizational needs and reviewed standards against record entries for quality control

Vast experience in Health Services Inspections (HSI), and MAJCOM Staff Assistance Visits

Interpreted Joint Commission/AAAHC standards, Air Force Instructions (AFl's), Department of Defense Directives and Medical Service Clinical Quality Assurance guidelines

Trained medical providers on HIPAA

Received training on physical security, Swank Health, Cyber Awareness, anti-terrorism, and unprofessional relationships.

ELIGIBILITY AND ENROLLMENT CLERK 01/2009 to 12/2012

Veterans Administration

Developed efficient new product order system

Implemented inventory management activities for high volume clinic wide supplies

Coordinated Medical Support Assistant front desk scheduling and timekeeping

Expert in use of VISTA, CPRS, and Veterans Information Solution (VIS) web site

Advised staff and veterans on benefits and agencies available to veterans

Performed Clinic Supervisor and Patient Advocate duties when primary was out of clinic

Requested and submitted daily workload reports.

MASTER SERGEANT/E-7 01/2000 to 12/2008

UNITED STATES AIR FORCE - Active Duty 355th Medical Group

Achieved Master Sergeant/E-7

GREATEST ACCOMPLISHMENT 01/1995 to 12/1999

England

Interior Design Team member during clinic reconstruction project that created a safe, efficient, and sterile work environment.

EDUCATION

Davis-Monthan Air Force Base, Tucson, AZ

Master's Degree Healthcare 11/2015

Grand Canyon University, Phoenix, AZ

Bachelor's Degree Communications 03/2012

Grand Canyon University, Phoenix, AZ

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