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Customer Service Office Manager

Location:
Prairieville, LA, 70769
Salary:
Open
Posted:
April 19, 2024

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Resume:

Lacey Breaux

Gonzales, LA ***** 985-***-**** ad44u7@r.postjobfree.com

PROFESSIONAL SUMMARY

In search of a life changing career where my experience and knowledge can be an asset to your company while affording long term employment and future opportunities to enhance my abilities. I look forward to the growth that your business has to offer and believe my skills and experience is what your company requires.

SKILLS

Organized, team player, open minded, fast learner, great attitude

Leadership skills

Customer service skills

Documentation and control

Coordinating projects

Proficient in the use of Microsoft Suite (Word, Excel, Power Point), Quick Book, Desktop Publishing, Multimedia, DigiSign, Dot Loop, MLS Systems

Handles invoices, memos, letters, reports, inventory, emails, financial statements, spreadsheets, proposals, and client files

Certified Yoga Instructor

WORK HISTORY

OFFICE MANAGER 06/2019 to 01/2020

Planet Beach Spa Baton Rouge, LA

Created, maintained and updated filing systems for paper and electronic documents.

Updated reports, managed accounts, and generated reports for company database.

Oversaw office inventory activities by ordering, requisitions, stocking, and shipment receiving.

Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Coached new hires on company processes while managing employees to achieve maximum production.

Evaluated employee records, productivity, and submitted evaluation reports.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Managed compliance to keep organization operating within legal and regulatory guidelines.

Reported to senior management on organizational performance and progress toward goals.

REAL ESTATE BROKER ASSISTANT 02/2017 to 11/2017

The Agency Metairie, LA

Prepared purchase agreements and disclosures using MLS to complete paperwork.

Processed applications and paperwork in accordance with state and federal laws.

Developed and deployed marketing collateral to promote properties and drive sales.

Kept contacts organized to maintain readiness for future mailings.

Prepared and maintained accurate property listings, sales contracts, and closing documents.

Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.

Managed filing system, entered data and completed other clerical tasks.

Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate all requests.

Coordinated appointments to show marketed properties.

Maintained efficient office operations by handling errands and administrative functions.

Generated leads for sales and rental properties through cold calls and referrals.

ADMINISTRATIVE ASSISTANT 01/2016 to 10/2016

I.C.E. Sales And Services, LLC Bayou Gauche, LA

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Scheduled office meetings and client appointments for staff teams.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Executed record filing system to improve document organization and management.

Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Created and maintained databases to track and record customer data.

Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Assisted coworkers and staff members with special tasks on daily basis.

PARA EDUCATION TEACHER 08/2014 to 11/2015

AM/PM Luling, LA

Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.

Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Supported student physical, mental, and social development using classroom games and activities.

Incorporated multiple types of teaching strategies into classroom.

Incorporated exciting and engaging activities to achieve student participation and hands-on learning.

Advised and counseled students to help them develop skills and knowledge required to succeed.

Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.

OFFICE MANAGER 03/2012 to 06/2013

Tradesmen International, LLC Harahan, LA

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Executed record filing system to improve document organization and management.

Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

Drafted correspondence and other documents for CEO and department heads in company's voice.

Project management activities included interacting with vendors, contractors and professional services personnel to receive orders, directing activities, and communicating instructions.

Facilitated timely delivery of employees regarding project designations to meet organizational and departmental objectives.

Accounts Payable / Accounts Receivable functions.

EDUCATION

Diploma 05/2006

Hahnville High School, Boutte, LA

Professional Development: Cooperative Office Education (COE)

Computer Classes: Desktop Publishing, Multimedia, Television productions

Business Management / Etiquette Summer Courses

Nicholls State University, Thibodaux, LA

6 Week Summer Courses;

Etiquette, business management, professional environment, and communication courses

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