PW

PHYLLIS WEBER

ad44t0@r.postjobfree.com 813-***-**** New Port Richey, FL 34655

Patient Data Confidentiality

Privacy And Confidentiality

Patient Data Privacy

Call Flow Maximization

Dialamerica/Aucera Port Richey, FL

Customer Care Representative

11/2021 - 04/2024

Did inbound and outbound calls on various programs. As health insurance, credit card protection, proxy voting, Transcor or Maryland toll authority management, etc

Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.

Escalated unresolved issues requiring further investigation or specialized expertise.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Delivered customer support to high call load each shift. Educated customers where applicable to alleviate need for future contact. Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Collected deposits or payments and arranged for billing. Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Future Home Realty Tampa, FL

Real Estate Sales Associate

04/2010 - 09/2023

Bought and sold homes

SUNY College At New Paltz New Paltz, NY

Bachelor of Arts in Art Education

06/1963

Summary

Skills

Experience

Education and Training

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