Keala D. Fowler Hilsinger
**** ***** ****** ***, ****** Rock, CO 80109 Phone: 816-***-**** E-Mail: ad44sz@r.postjobfree.com
Career Profile
I am a talented, skilled and professional patient access representative with more than ten years of service in the medical field. Looking for a position to utilize my skills and proficiency in a professional atmosphere and leading health organization.
Professional Strengths
In-depth knowledge of hospital rules and regulations
Understand medical terminology
Excellent verbal and written communication skills
Solid organizational and management skills
Epic System, Cerner, Word, Excel and Power-Point
Good planning skills and ability to use various office machines
Enjoy servicing patients with diverse ethnic backgrounds
Sound judgment and critical thinking when necessary
Professional Experience
UC Health, Littleton, CO. 2022 – Present
Patient Access
Gather and verify information and complete necessary procedures to schedule patients
Handle front desk for Urgent Care and Family Practice for scheduling, and health/insurance
United States Post Office, Highlands Ranch, CO. 2020 – 2022
Sales & Service Associate
Greet and interact with customers, offer assistance with products, sales and promotions, and provide a good customer experience
Process passports
Castle Rock Adventist Hospital, Castle Rock, CO. 2014 – 2020
Patient Access
Registration for inpatient, outpatient, and ER
Explain hospital regulations including visiting hours, schedule of accounts and payment of accounts
Routing of patient's admitting information to the concerned department
Truman Medical Center, Lee’s Summit, MO. 2010 - 2014
Admissions
Registration for inpatient, outpatient, and ER
Explain hospital regulations including visiting hours, schedule of accounts and payment of accounts
Routing of patient's admitting information to the concerned department
Children’s Mercy Hospital and Clinics, Overland Park, KS 2007 - 2010
Admissions
Gathered and verified information and completed necessary procedures to schedule and admit inpatients
Coordinated with insurance companies and physicians regarding payment of bills
Dr. Jeffery Scott, Grandview, MO. 2004-2007
Receptionist
Handle medical front desk in computerized and manual scheduling, billing, and health/insurance records
Handled an average of 50-patients on daily basis for fast-paced common practice
Education
Grandview High School, Grandview, MO.
Diploma, 1989