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Help Desk Cyber Security

Location:
Youngsville, NC
Posted:
April 19, 2024

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Resume:

Philip Stott

Cyber Security Youngsville, NC ***** ad44r4@r.postjobfree.com

+1-919-***-****

Cybersecurity Bachelor's degree

Authorized to work in the US for any employer

Work Experience

Help Desk Technician

ECPI University - Raleigh, NC September 2022 to June 2023

Tested, troubleshot and diagnosed hardware issues on laptop and desktop computers.

Replaced all hardware on laptop and desktop computers.

Repair/Replace broken laptop hardware.

Configure email setup on mobile devices.

Troubleshoot users with VPN connectivity issues.

Reboot servers as required.

Police Officer

State Capitol Police - Raleigh, NC April 2007 to July 2014

Conducted roving foot patrols at various facilities and locations within the State Government Complex, and interacted with state

Employees, visitors to the complex, and other local citizens

Provided a safe and secure environment for public officials, state employees, and visitors within the North Carolina State

Government Complex and at state-owned properties throughout Wake County

Performed special law enforcement operations and partnered with federal, state, and local law enforcement agencies to provide security for gubernatorial inaugurations

Worked with various groups during rallies, demonstrations, and other events to ensure the safety of demonstrators, bystanders,

And state property

Provided law enforcement and security services during various personnel and board hearings and proceedings

Partnered with state employees and citizens to provide critical safety training and awareness programs

Entrusted with highly sensitive, secret information

Assigned as a Field Training Officer to aid in the training and evaluation of junior officers

Police Officer

Warrenton Police Department - Warrenton, NC April 2005 to April 2007

Performed assigned patrols, investigations, and enforcement functions for a town of over 1,000 citizens

Investigated a variety of calls including but not limited criminal activities, accidents, civil matters, deaths, and narcotics

Located, documented, and collected evidence including but not limited to photographs and fingerprints

Collaborated with citizens and community agencies to prevent and solve crimes

Interviewed suspects, victims, and witnesses and documented all findings

Understood and implemented Criminal Law, and adhered to agency policies and procedures

Wrote detailed and accurate documents and reports and testified in court when necessary

Assigned as a Field Training Officer to aid in the training and evaluation of junior officers

Police Officer

Henderson Police Department - Henderson, NC April 2003 to April 2005

Conducted preliminary investigation of events, related to homicide, rape, robbery, fatal traffic accident, and death/bodies found

Interrogated suspects and interviewed complainants, witnesses, etc., summarizing in writing the statements of witnesses and complainants

Investigated Municipal Ordinance violations, issued Municipal Citations, participated in prosecutions of City cases, and educated

citizens to control ordinance violations

Prepared reports, citations, and summons necessary to charge individuals with violations of ordinances, statutes, and laws

including petty, misdemeanor, and felonious offenses

Monitored and investigated suspicious persons and situations and unusual activities; instructed suspects on field sobriety tests

and used portable equipment to perform tests

Selected as a member of the Tactical (TAC) Team

Assigned as a Field Training Officer to aid in the training and evaluation of junior officers

Education

Bachelor's degree in Cyber Security

ECPI University - Raleigh, NC January 2023 to Present

Skills

•ACTIVE DIRECTORY (Less than 1 year)

•NETWORKING

•ANDROID (5 years)

•IOS (4 years)

•WINDOWS SERVER 2012 (1 year)

•Help Desk

•Microsoft Office (6 years)

•Word (8 years)

•Microsoft Word

•Security (1 year)

•Cybersecurity (1 year)

•VMWare

•Customer service (10+ years)

•Law Enforcement (10+ years)

•DNS

•Operating Systems

•Technical Support

•Software Troubleshooting

•Network Support

•DHCP

•TCP/IP

•Troubleshooting

•Desktop support

•IT

•LAN

•WAN

•PowerShell

•Information security (1 year)

•C

•Problem management (10+ years)

•Windows (10+ years)

•Computer networking

•Criminal investigation (10+ years)

•Surveillance (10+ years)

•CPR (10+ years)

•Leadership (10+ years)

•Military (4 years)

•First aid (10+ years)

•Driving (10+ years)

•Conflict management (10+ years)

•Report writing

•Animal care (10+ years)

Military Service

Branch: USMC

Service Country: United States Rank: E3

August 1988 to August 1992 Infantry Marine

Commendations:

Combat Acton Robin, overseas service deployment with 2 stars, good conduct medal, Kuwait liberation meatball, liberation of Kuwait Kingdom of Saudi Arabia, national defense medal, etc

Assessments

Technical support — Familiar

December 2021

Performing software, hardware, and network operations Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

Raleigh ISSA

August 2019 to Present

Additional Information

TECHNICAL SKILLS

•Windows XP/7/8/10 • Perform post installation configuration

•Android • Troubleshooting

•iOS • Preventative system maintenance and support

•Microsoft Office • Install and configure client and server operating systems

•Hardware/Software installation • Understanding of development, networking, security,

•Active Directory and business concepts

•Desktop and laptop systems • Diagnosing software and hardware problems

•Network implementation • Install and configure Windows Server 2012

•Install, configure, upgrade, and troubleshoot vendor • Guitar Pro 6 neutral systems • Drone operation



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