575-***-****

NM, Home-Based

ad44ps@r.postjobfree.com

C O N T A C T

Self-driven professional with experience in strategic product management, problem solving & leadership. Passionate about mitigating risk while maximizing efficiency through effective communication and process improvement.

S U M M A R Y

E X P E R I E N C E

U.S. Bank

2022 - Present

2016 - 2021

H.R. SERVICE CENTER LEARNING CENTER ADMIN

Process employee inquiries by identifying needs. Conduct employee outreach communication via ServiceNow.

Elevate employee experience by providing policy navigation education. Specialized in the I-9 project to efficiently streamline acquired Union Bank employees.

Administer learning center content investigations for reported technical errors by the required timeline.

CLIENT RELATIONSHIP CONSULTANT II

Opened a wide variety of Consumer & Small Business accounts. As a compliance officer I was responsible for preparing team members for branch audits.

Consistently led my district with partner referrals, credit cards, and various Consumer and Business lending products.

Conducted teller transactions, along with ATM, and managements drawer audits.

Interim manager between multiple locations when management was on leave.

Lockbox Processor responsible for maintaining accurate data, payments, audits, decommissioning, and contracting for Safe Deposit Boxes. E D U C A T I O N

EASTERN NEW MEXICO UNIVERSITY

DREW PALMER

S K I L L S

H . R . S E R V I C E C E N T E R L E A R N I N G C E N T E R A D M I N Advanced verbal and written communication

Investigating, Reporting, Presentation

Microsoft Office applications, Word Excel, ect.

Well-developed Analytical skills

Management

Project Management

Administration

Sales

Compliance Auditing

Employee Relations

Thorough knowledge of Consumer & Business

Banking

Strong comprehension of Hogan/Fusion/CEI/Retail

Support/Audits

Highly Organized

2011 - 2015

H O N O R S

EASTERN NEW MEXICO UNIVERSITY

DEAN’S LIST

2011 - 2015

U.S. Bank

ASSISTANT STORE MANAGER

Hastings Entertainment

2012 - 2016

Managed a team of 10+ employees ensuring all tasks were completed in a timely and efficient manner.

Implemented a new inventory system reducing store theft by 17% percent.

Monitored staffing and created a New Hire master schedule. Aided in grand openings by training all new hire on operating systems, intrapersonal skills, customer service, and how to produce effective sales.

Conducted new hire and exist interviews.

Supervised daily operations including store cleanliness, audit preparation, opening/closing, cash handling, and merchandising. Bachelor of Science in History &

Political Science

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