LISSETTE THROWER

*** * ****** ****** ******, New Jersey 07050

· Cell Phone 917-***-****

E-mail: ad44pc@r.postjobfree.com

Experienced individual with excellent leadership and organizational skills

SUMMARY OF QUALIFICATIONS

Fluent in English and Spanish; Proficient in all MS Office Suite programs. Customer service skills, clerical office work.

EDUCATION

Touro College: New York School of Career and Applied Studies, New York, NY 6/2014

Bachelor’s Degree in Social Science (Human Services)

Touro College: New York School of Career and Applied Studies, New York, NY 6/2012

Associate’s Degree in Social Science (Human Services)

PROFESSIONAL EXPERIENCE

Good shepherds, New York, NY

Housing Specialist Youth Shelter April 2023- Present

Assist the client with applying for permanent housing

Assist client with learning how to maintain permanent housing

Coordinate with HRA and other city agency

Work with other Housing managements New Destiny, C&C, NYCHA, Section 8, Lemele & Wolff

Assists with submission of FHEPS / Cityfeps packet

Train Housing specialist and Case Management with learning how to submit housing application and FHEPS packet

Accompany clients to housing interview and apartment viewings

Provide Housing notes into HRA CMS database as well HRA system

Walmart Superstore, Kearny, New Jersey August 2021-March 2022

Front End Cashier Part-Time

Safe Horizon, New York, NY

Housing Specialist Domestic Violence shelter November 2016- 2022

Assist the client with applying for permanent housing

Assist client with learning how to maintain permanent housing

Coordinate with HRA and other city agency

Work with other Housing managements New Destiny, C&C, NYCHA, Section 8, Lemele & Wolff

Assists with submission of FHEPS / Cityfeps packet

Train Housing specialist and Case Management with learning how to submit housing application and FHEPS packet

Accompany clients to housing interview and apartment viewings

Provide Housing notes into HRA CMS database as well HRA system

Addie Mae Collins Head Start, New York, NY 2/2005- 2016

Family Service Coordinator

Enroll children into the program and follow the progress of the children throughout their time in the program.

Nurtured 128 children; age range of 2yrs-5 years old including children with special needs

Provided information about services to families in the Head Start program, including direct services to families by assisting them in determining family strengths, needs, and goals.

Worked collaboratively with staff to provide comprehensive, integrated services for the families

Compiles and maintains family case records of services provided.

New York City Parks Department, New York, NY 10/2001- 9/2002

Front Desk Receptionist

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries

Directed visitors by maintaining employee and department directories

Maintains security by following procedures; monitoring logbook

Promoted gym membership and maintained attendance records for the after school program

Super Shuttle, Queens, NY 3/2000- 7/2000

Customer Service Representative

Ensured that customers were picked up and dropped off on time from the home and airport.

Kept accurate up-to-date information on shuttle capacity and occupancy to ensure van were not over crowded

Resolved service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

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