CHRISTOPHER W. SHELVIN

Charlotte, NC, US 704-***-**** ad44oe@r.postjobfree.com

OBJECTIVE

Seeking a Director of Operations role. leveraging entrepreneurial, nonprofit, and government management expertise to Develop and implements project management plans and processes and enhance acquisition outcomes.

PROFILE SUMMARY

Dedicated and accomplished entrepreneur and military veteran with over 29 years of specialized senior management experience, blending exceptional leadership, strategic planning, entrepreneurial spirit, and negotiation skills. Recognized for exceptional leadership abilities, having led successful businesses, government programs, legislative strategies, and managed diverse teams with a focus on driving operational excellence and cost efficiency. Skilled in overseeing complex procurement processes, developing competitive range determinations, and leading negotiations to secure contracts for specialized equipment, components, systems, and professional services. Demonstrated ability to formulate and implement comprehensive procurement policies, ensuring compliance with regulations and statutes. Adept at analyzing data, identifying trends, and implementing strategies to enhance procurement activities and achieve mission objectives. Exceptional communicator with a talent for public speaking, fostering positive relationships with diverse stakeholders, including government officials and private sector partners.

ENTREPRENEURSHIP EXPERIENCE

Business Owner and Smoothie King Franchisee, US, SC, Florence Feb 2019 – Present

Served as business owner/Franchisee, I served as project manager for the acquisition, concept design, build, selection of equipment and furniture for 2 Smoothie King units and 1 Subway unit.

Directly responsible for developing project plans, setting priorities and deadlines for completion of work, and distribute tasks among general contractor and team members based on priorities and deadlines resulting in the successful buildout of 3 brick and mortar locations to ensure the completions of franchise goals and to ensure the accomplishment of the franchise strategic plan and mission.

Managed, directed, and negotiate contracts, for real estate development, General Contractor, and SBA/Bank loans in excess of 4.5 million dollars.

Responsible for preparing short- and long-term action plans, responsibility matrix, and schedules for various phases of the project, ensuring consistency with Service goals, schedules, and policies; develops and maintains a risk register for 2 franchise store buildout projects.

Driving Business Growth: Led the franchise to become the 1st new store to be ranked in the top 10% in the region for first 3 consecutive months in business, orchestrating discussions and decisions that positioned the store as the region's leader. Implemented comprehensive marketing strategies, resulting in a 33% increase in profitability and brand recognition, achieved through a mix of digital and traditional advertising channels.

Responsible for reviewing, interpreting, and approving architectural drawings for new store build.

Assigned as the inspector, certifying and approving official for general contractor weekly draws, using Lean Six Sigma methodologies to reduce bottlenecks and process issues, make data-driven decisions and identify efficient and effective solutions and to ensure that audits are appropriately referred for appropriate action.

Coordinated with local municipalities for all required permits ensuring consistency with Service goals, schedules, and policies; develops and maintains a risk register for all active projects.

Operational Excellence and Cost Efficiency: Streamlined operational processes, reducing redundancies by 10% without compromising quality, leading to a 25% increase in revenue within the first year. Initiated cost-cutting measures without sacrificing service quality, resulting in a 10% price decrease and a subsequent 20% increase in sales, enhancing the store's financial health.

Possess the knowledge and skills needed for Communicating with other CBP disciplines on sensitive audits and agency advisory service issues. to ensure that audits are appropriately referred for appropriate action.

Founder & President, Nonprofit Community Organization Jan 2016 - Dec 2020

Strategic Leadership and Partnership Development: Established the nonprofit organization, acquiring 450+ clients and generating $4.3M in profit within the first year, demonstrating exceptional leadership in startup initiatives. Built a strong network of strategic alliances, elevating brand awareness by 70%, and successfully negotiated partnerships that facilitated collaboration and expansion, showcasing adept negotiation skills.

Efficiency Optimization and Customer Satisfaction: Optimized resource utilization, reducing operational costs by 25%. Achieved exceptional customer satisfaction with a 95% customer satisfaction score, utilizing data-driven insights to restructure marketing campaigns, resulting in targeted growth and a 4x return on investment.

Business Owner and CEO: Dream Vacations Shelvin & Associates Travel Agency Jan 2014 - Nov 2018

Strategic Business Leadership: Led a successful Travel Agency, overseeing a team of 6 and managing all aspects of business operations, from administration to marketing, financial products, and recruiting/training sales staff. Implemented a goal-oriented strategy, increasing sales by 38% and profits by 27%, while enhancing customer service ratings by 15%. Trained a team of 6, setting performance goals, evaluating staff performance, and conducting coaching and training sessions, resulting in a highly motivated and efficient workforce.

Operational Excellence: Managed total store operations, implementing cost controls, budgeting, scheduling, and inventory management, ensuring optimal P&L accountability and staffing levels.

GOVERNMENT EXPERIENCE

Area Census Office Manager (ACOM), U.S. Census Bureau Dec 2018 - Sept 2020

Responsible for supervising and managing the personnel, payroll, supply requisitioning, and other administrative activities for staff of 33 office staff and 103 field staff and evaluating the performance of employees through quality assurance reviews and making recommendations.

Strategic Leadership and Community Engagement: Managed the Charlotte Census Office, oversaw 110 internal staff and 700 external census employees, addressed rising community concerns, and ensured smooth operations.

Established partnerships with local and state representatives, serving as a liaison between the U.S. Census Bureau and the Charlotte community, fostering collaboration and enhancing program impact.

Operational Efficiency and Financial Management: Managed a budget of $22 million, tracking expenses, allocating resources, and achieving a 28% cost savings within 3 months, ensuring effective resource utilization.

Implemented detailed project plans to streamline operations, move Charlotte from number 33 to number 3 in the region within a 3-month timeframe, and completed projects ahead of schedule and under budget while investigating technical assists to ensure reviews, analyses, and examinations of financial accounting records, importing documentation, etc., are conducted accurately and efficiently.

Identified and resolved day to day operational problems while effectively communicating actions associated with the encountered problems to regional office.

Veteran Program Liaison, Veterans Administration, US, VA, Salisbury Aug 2012 - Dec 2013

Served as primary liaison between the federal and state offices administering the distribution of benefits, administering the VA Work-Study program, and administering comprehensive services to all eligible veterans, dependents, and military personnel seeking enrollment into the college in keeping with the mandates of the Department of Veterans Affairs, the North Carolina State Approving Agency, the North Carolina National Guard, the North Carolina Department of Veterans Affairs, the U. S. Armed Forces, U. S. Department of Education and the College.

Advocacy and Relationship Building: Supported lobbying efforts of veteran organizations (VFW, IAVA, DAV), effectively communicating with Legislative and Executive branches in support of Veteran rights. Led the partnership between the Veterans Administration and Charlotte Douglas International Airport, establishing the airport as a civil-military airport in North Carolina, enhancing veteran support services.

Program Development and Impactful Outreach: Developed resources and training programs, aiding over 850 veterans and military spouses into jobs, resulting in a 46% increase in new veteran hires over 18 months and an 86% overall satisfaction rate. Spearheaded a comprehensive outreach program for the 2020 Census, engaging the public and recruiting census takers, achieving a complete count of over 95% of the target population and enhancing community involvement.

Coverage Manager, Department of Commerce Jan 2009 - Aug 2012

Leadership and Project Management: Successfully supervised a diverse team of 37 census employees, developed and managed detailed project plans, tracked budgets exceeding $5 million, and led 5 Census operations to completion ahead of schedule and under budget, earning commendations and monetary awards.

Communication and Collaboration: Served as the primary point of contact for civic organizations, business firms, religious groups, city, county, military, and other federal government officials, fostering cooperation with decennial census activities related to planning and data collection work. Coordinated and assist the Field Director with audit operations, strategic planning.

Established essential communication lines, ensuring incident-free processing of 600 plus team members, leading to commendations and monetary awards. Facilitated a smooth transition of operations, overseeing day-to-day operations for a region consisting of five states (NC, SC, VA, TN, and KY), earning recognition from senior leadership. Selected as the Combined Federal Campaign (CFC) representative, collecting over $300.00 for charities and community-based outreach programs, promoting agency initiatives.

Innovation and Efficiency: Developed and managed a digital communication plan to increase census participation, resulting in a 10% reduction in incomplete households. Created large portions of project schedules and plans using MS-Project and other project management tools, allowing the Charlotte Region to complete CCM operations ahead of schedule and under budget, ranking number 1 out of 13 regions in quality.

MILITARY EXPERIENCE

Retired Army Veteran Apr 1985 – August 2010

oA retired military hero and professional. a recipient of the Purple Heart and Bronze Star.

oLeadership and Strategic Planning: Awarded the Bronze Star for superior performance and successful implementation of operational programs during the transition into Iraq, demonstrating exceptional leadership and strategic planning skills. Orchestrated budget requests for the distribution of $13 million worth of medical equipment and supplies throughout Southwest Asia, ensuring efficient allocation of resources.

oAs Base Force Protection Commander Implementing plans, goals, and/or objectives of terrorism and targeted violence prevention programs, and criteria to evaluate the effectiveness of the programs.

oEffective Management and HR Expertise: Supervised HR requirements, ensuring accurate processing of 900+ team members, showcasing meticulous attention to detail and excellent organizational skills. Developed and implemented a matrix-tracking system to document and track assigned personnel, achieving 100% accountability and adoption of the system throughout the region.

oCollaboration and Emergency Response: Led collaborative operations with FEMA and State Department officials, facilitating emergency relief and humanitarian aid programs during Hurricane Katrina, showcasing exceptional coordination and crisis management abilities. Managed budgets up to $6 million, developed forecasting models, and recommended changes as necessary while achieving a 90% accuracy rate.

oPerformance Improvement and Standard Operating Procedure (SOP) Development: Developed a Performance Improvement Program, integrating training with Department of Defense civilian employees and military personnel, resulting in enhanced clinic efficiency and effectiveness. Collaborated in the review and rewriting of 19 SOP, leading to a commendable rating during the Department of the Army Inspector General's Annual visit.

oEfficiency Enhancement and Compliance: Collaborated with subordinate service chiefs to conduct staff assistance visits, ensuring compliance with JCAHO standards, and enhancing the efficiency and quality of care in clinics. Implemented effective procedures for prospecting candidates, integrating them into SOPs, resulting in a commendable rating during the Department of the Army Inspector General's Annual visit.

oFinancial Management and Resource Allocation: Coordinated with DOD finance and accounting department, providing recommendations on the reallocation of funds to establish Special Duty Pay for 12 Soldiers and Officers operating in a hazardous environment, demonstrating financial acumen and resource allocation expertise. Managed budgets up to $6 million, developed forecasting models, and recommended changes as necessary while achieving a 90% accuracy rate, showcasing financial expertise and strategic planning skills.

oStrategic Recruitment and Team Leadership: Established effective procedures for prospecting candidates through market analysis, increasing office production by 35% and showcasing expertise in recruitment strategies. Voted top recruiter for the assigned metropolitan area for superior performance, exceeding projected annual targets by delivering a 25% increase in recruitment within the first 7 months.

oTraining and Development: Developed and implemented training programs for staff in various aspects of workplace performance and professional development, contributing to team members' skill enhancement and career growth. Implemented a coaching program to mentor high-potential candidates and new graduates, fostering talent development within the organization.

oLeadership and Training Development: Managed over 30 field managers and indirectly supervised 221 technical staff, demonstrating strong leadership and organizational skills. Implemented training plans, resulting in a 98% first-time pass rate during annual evaluations, showcasing exceptional training and mentoring skills.

oFinancial Management and Fundraising: Planned cost and progress reports for equipment maintenance valued at over $5.5 million, ensuring mission success within budgeted allocations. Organized a donation drive for the Combined Federal Campaign program, exceeding PERSCOM goal by 11% and collecting over $443,000, demonstrating effective fundraising and management of resources.

oInternational Training and Coordination: Partnered in leading a 400-person organization in an international environment. Oversaw training programs and scheduling, ensuring compliance with international standards and regulations, contributing to the overall preparedness and effectiveness of the unit.

oPolicy Implementation and Reporting: Monitored and tracked training requirements, adapting curricula as needed to meet evolving standards, demonstrating flexibility and proactive planning.

VOLUNTEER EXPERIENCE

Bank of America Advisory Panel

The Fox84 Initiative for Boys Mentorship Program, Founder & Chair

Carolina Leadership Association (CLA), Founder

President, Abbotts Glen Homeowners Association

Charlotte Junior Achievement Volunteer Program

Houston, Texas Big Brothers Big Sisters Volunteer Program.

Houston, Texas New Christ way Baptist Church, Program Coordinator

AAU Community Boys Youth Basketball Coach

American Red Cross Liaison

HONORS, AWARDS AND SPECIAL ACCOMPLISHMENTS:

Numerous awards and commendations throughout military career for achievement most notability:

Purple Heart Recipient

Legion of Merit, (Retirement award for 24 years of service as Army professional/manager).

Bronze Star, (Service as Operations Officer, Iraq).

Meritorious Service Medal, (Various Achievements as Manager of a Medical Company & Achievements while operating in conjunction with Department Homeland Security and State Department).

Army Commendation Medal, (Honored for the outstanding preparation for JCAHO and DCRA).

U.S. Army Achievement Medal, (Honored for improvements in customer service/satisfaction).

U.S. Army Superior Recruiter Badge

Humanitarian Service Medal.

EDUCATION

University of Phoenix

Bachelor of science degree, Business Administration (Minor in Project Management)

Washington State University

Bachelor of science degree, Political Science

CERTIFICATIONS

The John Maxwell Leadership, Coaching, Speaking, and Training Development Program

Executive Certificate in Nonprofit Leadership - Duke University

CPR and CPR Instructor certified

Nationally Certified Emergency Medical Technician (EMT).

Certified, License Practical Nurse (State of GA) (Expired)

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