KASHA PIFER

Conneaut, OH ***** 440-***-**** ad44mr@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly organized and independent; able to effectively coordinate tasks to accomplish deadlines. Creative, resourceful and flexible, able to shift work priorities in a fast paced environment while maintaining a positive attitude. A skilled communicator; able to answer and respond to inquiries orally and in writing; researching and providing explanation and guidance for the latest updates and information related to policies and procedures. Able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness. Skilled at entering all required information and data into data bases or electronic systems to process personnel actions; reviewing documents for accuracy and maintaining files and and personnel records.” Skills: Freight Associate; Benefits Manager;Human Resources Assistant, Except Payroll and Timekeeping; Apprenticeship Training Representative; Administrative Assistant (5 Years ). SKILLS

● Independently planning and organizing work.

● Using database systems to query, retrieve, and

analyze information to complete assignments.

● Accurately answers and responds to inquiries

orally and in writing.

● Explaining personnel policies and procedures to

management staff and employees.

● Entering data into databases or electronic systems to process personnel actions.

● Reviewing personnel documents for accuracy to

ensure all required information has been provided.

● Proficient in Microsoft Office.

● Typing over 40 WPM with 100% accuracy.

● Strong Interpersonal Skills.

● Efficient in shifting work priorities in a fast paced environment.

WORK HISTORY

Patient Services Representative, 12/20231 - Current UPMC Hamot - Erie, PA

● Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.

● Confirms insurance eligibility, accountable for third-party reimbursement and coordination of benefits to support a seamless billing process.

● Counsels patients regarding insurance coverage and expected financial liability.

● Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.

● Provides a warm greeting for all patients.

● Incorporates acts of dignity and respect in daily interactions.

● Proper patient identification to start clinical record (utilizing biometrics if applicable).

● Facilitator of financial gatekeeping with clinical partners.

● Obtains or updates necessary demographic and insurance-related information.

● Works independently to perform a timely patient interview and registration for services at the bedside.

● Generates and completes all applicable forms and necessary communications.

● Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.

● Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.

● Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.

Office Assistant, 12/2021 - 11/2023

Conneaut Human Resources Center – Conneaut, OH

● Completed clerical tasks such as filing, copying, and distributing mail.

● Interacted with customers by phone, email, or in-person to provide information.

● Maintained and updated office records, both digital and physical.

● Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

● Managed daily data entry and kept clerical information accurate and up-to-date.

● Ordered office supplies and kept the office stocked with needed resources to operate smoothly.

● Prepared and edited documents to produce precise, accurate and professional communication.

● Input data into spreadsheets and databases.

● Utilized office management software to record and track customer information.

● Edited and proofread documents for accuracy and completeness.

● Monitored security to help maintain equipment, data and information safety.

● Types 40 WPM with 100% accuracy.

Medical Assistant, 04/2019 - 07/2019

Rainbow Pediatrics – Ashtabula, OH

● Sanitized, restocked, and organized exam rooms and medical equipment.

● Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

● Obtained client medical history, medication information, symptoms, and allergies.

● Performed medical records management, including filing, organizing and scanning documents.

● Called and faxed pharmacies to submit prescriptions and refills.

● Assisted with routine checks and diagnostic testing by collecting and processing specimens.

● Verified patient insurance coverage and collected required co-payments.

● Obtained and documented patient medical history, vital signs and current complaints at intake.

● Answered telephone calls to offer office information, answer questions, and direct calls to staff.

● Liaised with patients and addressed inquiries, appointment requests and billing questions. Medical Assistant, 05/2018 - 04/2019

Glenbeigh Hospital – Rock Creek, OH

● Sanitized, restocked, and organized exam rooms and medical equipment.

● Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

● Answered telephone calls to offer office information, answer questions, and direct calls to staff.

● Completed EKGs and other tests based on patient presentation in office.

● Oriented and trained new staff on proper procedures and policies.

● Assisted with routine checks and diagnostic testing by collecting and processing specimens.

● Documented vital signs and health history for patients in clinic and hospital environments.

● Obtained client medical history, medication information, symptoms, and allergies.

● Performed medical records management, including filing, organizing and scanning documents. Tax Preparer, 01/2018 - 04/2018

Liberty Tax Service – Conneaut, OH

● Reviewed clients' tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

● Completed and filed returns with tax departments at local, state, and federal levels.

● Maintained complete records of client tax returns and supporting documentation in secured areas.

● Assessed client tax situations to determine best filing options.

● Maintained compliance by adhering to current tax laws and regulations.

● Utilized tax software to prepare returns and meet deadlines. Cabinet Maker Apprentice, 08/2017 - 12/2017

Lake City Homes – Lake City, PA

● Measured and cut materials to specified dimensions to achieve precise fit.

● Installed hardware such as drawer pulls, hinges, and handles.

● Assembled cabinet components using glue and mechanical fasteners to create strong, durable products.

● Maintained a safe and organized workspace to minimize risk of injury.

● Inspected completed cabinets for quality assurance.

● Maintained compliance with all safety and code regulations to protect crew members, clients and structures from harm.

● Developed and retained excellent tool and machinery skill to produce consistent, top-quality work. Home Care Provider, 06/2010 - 08/2017

Eric Dupus – Conneaut, OH

● Cooked tasty, nourishing meals for patients to promote better nutrition.

● Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

● Keep a close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

● Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.

● Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.

● Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

● Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

● Completed entries in log books, journals, and care plans to accurately document and report patient progress.

● Reported unusual or urgent circumstances in patients' condition or environment immediately to the care team.

● Scheduled and coordinated medical appointments.

68W Health Care Specialist, 01/2004 - 11/2007

US Army

● Educated patients on preventive healthcare strategies and at-home care.

● Maintained a safe and sterile environment for optimum patient treatment.

● Upheld correct protocols for infection prevention and control

● Maintained detailed records of patient health information in EMR.

● Worked flexible hours across night, weekend and holiday shifts.

● Adaptable and proficient in learning new concepts quickly and efficiently.

● Developed and maintained courteous and effective working relationships.

● Demonstrated respect, friendliness and willingness to help wherever needed.

● Performed routine diagnostic tests such as X-rays, MRI scans and CT scans.

● Administered pharmacologic and non-pharmacologic treatments to address patient concerns.

● Ordered and restocked medical supplies for the doctor’s office.

● Prepared laboratory specimens for testing, obtained results and notified patients of findings.

● Assisted physicians with completing medical procedures and treatments. Administrative Clerk, 01/2001 - 02/2003

US Army

● Entered data into the system and updated customer contacts with information to keep records current.

● Created and updated records and files to maintain document compliance.

● Created a welcoming environment for customers by greeting and assisting, as well as quickly responding to customer inquiries and needs.

● Input data and processed system change to generate accurate reports.

● Answered a multi-line phone system and transferred callers to appropriate departments or staff members.

● Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.

● Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.

● Utilized productivity tools to complete tasks and improve performance.

● Proofread and edit professional documents to fix errors.

● Leveraged individual strengths of staff members to increase productivity and accomplish daily tasks.

● Input data into spreadsheets and databases.

● Reviewed files, records and other documents to obtain information to respond to requests.

● Coordinated travel arrangements for staff members.

● Purchased and maintained office supplies.

Supply Specialist, 06/1999 - 01/2001

US Army

● Provided briefings and monthly communications to promote property acquisition, accountability and regulatory compliance.

● Trained and coached supply team members on issues concerning Installation Property Accountability to realize compliance, cost savings and efficiency.

● Evaluated supply policies, plans and procedures to identify inefficiencies and problems impacting logistics operations and supply accountability.

● Closely monitored material readiness of high-priority units.

● Trained staff on acquisition, accounting and lifecycle management for organization.

● Signed off on existing contracts to verify completion of contractual deliverables.

● Maintained accountability for assets valued in excess of $1,000,000.

● Synchronized supply chains to optimize inventory and service procedures.

● Completed regular inventory counts of equipment on book for unit.

● Maintained records of supply transactions for accuracy and tracking.

● Prepared unit and organizational supply documentation.

● Tracked unit supply budget and reported discrepancies to promote adherence.

● Processed required paperwork to expedite handling of shipped and received goods.

● Conducted research to address shipping errors and packaging mistakes EDUCATION

Associate of Applied Science: Medical Assisting, 06/2009 Pikes Peak Community College - Colorado Springs, CO Studied: Allied health and medical assisting services, other

● Relevant Coursework: Anatomy & Physiology, Electronic Medical Records, and Phlebotomy. ADDITIONAL INFORMATION

● Awards & Honors, Army Achievement Medal Military honor meant to award junior officers and enlisted personnel in the Army who are not eligible to receive the higher Commendation for Meritorious Service medals. Army Commendation Medal Military honor awarded to any member of the Armed Forces of the United States other than General Officers who, while serving in any capacity with the U.S. Army after December 6, 1941, distinguished themselves by heroism, meritorious achievement or meritorious service. Army Good Conduct Medal Military honor presented to a Soldier who has displayed exemplary behavior, efficiency, and fidelity in active federal Military service. National Defense Service Medal The oldest

'service medal' in the United States, this military honor recognizes those who served honorably during a designated time period of which a 'national emergency' had been declared during a time of war or conflict. Iraq Campaign Medal Military honor awarded to any member of the U.S. military who performed duty within the borders of Iraq (or its territorial waters) for a period of thirty consecutive days or sixty non consecutive days. Global War on Terrorism Service Medal Military honor to recognize those military service members who have performed service in the War on Terror from September 11, 2001, to a date yet to be determined. Army Meritorious Unit Commendation Military honor awarded to an Army unit which displays exceptionally meritorious conduct in the performance of outstanding service, heroic deeds, or valorous actions.

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