PROFILE

Office Support Professional with several years of experience providing exceptional administrative, HR and customer service support. Skilled in managing daily office operations, including scheduling, data entry, filing, and record keeping. Expertise in providing administrative support for daily processes and activities in a corporate environment.

CONTACT

PHONE:

: 026*******/055*******

EMAIL:

ad44mc@r.postjobfree.com

key skills

●strong managerial and organizational ability

●excellent oral communicator

●ability to interpret, analyze and present information in various forms

●accomplished negotiator

●a solid problem solver capable of working independently or as part of a team

●ability to multi-task

ABIGAIL BOAHEMAA GYAMFI

Human Resource Manager/ Administrator

EDUCATION

Dominion University College

Bachelor in Business Administration

(Human Resources Management)

data link University College, 2009

diploma in business administration

Koforidua Secondary School, 2005

visual arts- s.s.s.c.e.

EXPERIENCES

Comedor Limted –2015-To Date

Office Administrator/HR

supervise and coordinate activities of staff, conduct interviews and orientation programs for new joiners.

recruited new team members for vacancies using online job boards.

prepare salaries and determine leave entitlements supervise staff training and development, prepare job descriptions, staff assessments, and promotions

provide secretarial and administrative work and executive services for committees, responsible for ensuring approved policies and procedures are adhered to and maintained.

communicated with office managers to understand department priorities and workload, and coordinated weekly meetings and appointments for office staff.

managed smooth HR processes for new starters, setting up systems and issuing contracts to make an easy transition into the company.

completed data processing and processing orders into relevant systems to keep records and documentation up-to-date.

made travel arrangements for expatriate staff on business trips, liaising with individual staff members to accommodate all requirements.

implemented and adhered to the company's security and safety procedures to maintain staff well-being.

provided exceptional secretarial support to board members and the senior management team, completed regular performance reviews and advised employees on potential improvements.

Chase Restaurant -Labone

Supervisor- 2014-2015

Investigate and resolve food quality, employee, and service complaints

inspects dining area and ensures cleanliness, organisation, and dining area courtesy

analyzes and recognizes deficiencies or problem areas and provides solutions to achieve desired results

maintains adequate inventory to ensure adequate quantities are maintained and spoilage minimized

Complete required paperwork and recording of transactions.

Telefonika /Rafimex Ghana Limited- 2012-2014 Office Assistants / Secretary

creating and maintaining a filing system; locating documents for staff members; and filing documents in their corresponding locations.

handling incoming mail and outgoing messages, responding to general assistance emails attaching files to messages, answering letters, and distributing correspondence to the appropriate office team members

data entry, spreadsheet, creating templates and working in a database management system

greeting customers as they arrive, answering telephones, and tasks that require effective communication, and customer service skills.

maintained an organised filing system documenting business operations.

processed and distributed incoming correspondence to relevant staff, facilitating team communication. Generated and distributed invoices to obtain fee payments.

screened incoming telephone calls and PR enquiries, directing them through appropriate communication channels.

organised personal and professional calendars, sending reminders and updates for upcoming meetings and events.

Top Talent Resources Limited Ghana- 2010-2012 Office Assistant /Secretary

coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems

provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors, and resolving a range of administrative problems and inquiries

schedule and coordinate meetings, interviews, appointments, events, and other similar activities for supervisors.

supported staff with clerical tasks for well-maintained office administration.

Respond promptly to incoming phone calls and emails for prompt, professional correspondence.

created a filing system for contracts, records and reports.

Ghana Commercial Bank- 2009-2010

Service Personal

resolving customer account queries

receiving cheques in addition to central accounts management

mobilization of funds through 'kudi nkosuo'

managing atm cards, chequebooks, and savings withdrawal booklets

end-to-end cashier duties and mobilization of funds through 'kudi nkosuo'

opening of corporate, joint, and individual accounts

handling statement inquiries and performing counter and banking hall functions.

allocated equipment, personnel and resources to achieve objectives.

customer service representative

REFERENCES:

Mr.Nelson Owusu Boadi

Koforidua Technical University

Tele: (020-***-****/026*******

Contact this candidate