KENNETH DORSEY

P.O Box **** Atlanta, GA *****

404-***-**** ad44lq@r.postjobfree.com

https://www.linkedin.com/in/kenneth-dorsey/

IT – Systems Analyst / IT Administrator

A skilled, driven, pragmatic IT support professional with 18+ years of extensive expertise in installation and software repairs. An analytical, creative, and organized professional who brings a fresh approach to desktop support and network administration. Has consistently demonstrated the capacity to work independently as well as with teams through excellent communication skills, and solid relationship management standards.

Core Competencies

Tier 2/3 Support - Active Directory - Office365 - LAN/WAN Connectivity - Virtual Servers - Install/Configure Software and Hardware - Trouble Shoot Network and Outages - Backup - VPN - Can Do Attitude - Willingness to Learn New Technologies

PROFESSIONAL EXPERIENCE

JES Holdings Atlanta, GA 2022 - Present

Senior Systems Analyst / IT Administrator

Provide Help Desk, System Administration, Technical Support for several companies under the JES Holdings Company - Affordable Equity Partners, Fairway Management, Fairway Construction, Metro Services, Prime, CHM 350+ Properties and offices. Interim Help Desk Manager.

Consult Advise Managed Services Provider with 500+ properties Help Desk, Internet and network support

Meraki Monitor Access Points, Failover, Health, VPN AnyConnect, Traffic Analytics, Usage, Firmware, Alerts, Firewall Content Categories

Wifi Router Management configuration SSID, Wifi Settings, Connectivity, Troubleshooting Linksys, Buffalo, Verizon Internet Gateway, Arris, Motorola Wireless Cable Modem Routers

PRTG Network Monitoring Portal Bluebird Uptime/Downtime, Traffic In/Out, Live data, Alarms, Reports/Logs

Zendesk Assign and Document Ticket Resolve Escalations

Keeper password Manager MFA Duo Mobile / Salesforce Authenticator

Printers: Konica Minolta, HP, Canon, Brother, Sharp. Scan to Desktop/Email

Office 365 Administration, Teams, SharePoint, Outlook/Office Word, Excel, OneDrive Assign License

Azure Administration Hybrid Azure AD joined, Diagnose/Troubleshoot

Support Macbooks, Lenovo Windows 10, iPads, iPhone Install and maintain network server hardware and software. Perform patch management on Windows servers 08/12/16 Diagnose technical problems, situations, and risk. Apple Device Enrollment Program.

Veeam Backup, Solarwinds Network Monitoring, Take Control/GoToAssist

Lenovo System Updates, Windows Updates, Security Manager AV Defender, Various Accounting Software

Project Management Action plan to address or resolve technical issues, Setup Computer/laptop New Hires Offboarding

Greater Atlanta Christian School Norcross, GA 2021 - 2022

Sr IT Support Specialist

Provide Help Desk, System Admin, Technical support for 1800 Students 400 Faculty and Staff.

30 Building Campus including Stores, Stadiums, Administration, Church, Aquatics Center, Gymnasium, Football/Baseball Fields

Support Macbooks, Dell Windows 10, iMac, iPads, Office 365 Applications, Install and maintain network server hardware and software. Perform patch management on Windows servers 08/12/16 Diagnose technical problems, situations, and risk. Apple Device Enrollment Program.

Monitor Azure, Barracuda Backup, Solarwinds Network Monitoring, Various learning applications and software.

Work with other team members to design and implement infrastructure solutions for projects.

Key Highlights: Cisco and HP Switches, Dell Servers, Synology NAS, Active Directory, Office 365, Barracuda Data Backup, Hyper V, Remote Desktop, Zoom, SQL Server, Adobe, MacOS Big Sur/Monterey, Windows 10, Windows Servers 8/12/16/

Moore Stephens Tiller & Retirement Plan Administrators Atlanta, GA 2018 - 2021

IT System Analyst

Provide Help Desk, System Admin, Technical support Tier 1/2/3 support for technology for both Moore Stephens Tiller and RPA. Offices in Atlanta, Savannah, Duluth & NY. Diagnose and resolve all problems with computer and server software and hardware. Trouble shoot system issues in a timely and accurate manner. Monitor and maintain the corporate server system by tracking server activity. Perform upgrades of many different software. Maintain computer hardware. Trouble shoot and address connectivity issues, printer, server and application. Remotely complete client requests for new users, PC and application installs. Perform documentation of all work in ticketing system as it is performed and expand company procedures to maintain knowledge base. Ability to maintain calm and professional in the face of adversity and confusion. Highly motivated to learn new processes and technologies in detail.

Key Highlights: Cisco Networking/AnyConnect VPN, Active Directory, Office 365, Veeam Data Backup, VMWare, RSA, Cisco Jabber, Video Conference, ConnectWise, Goto Assist, SQL Server, Active Directory, Adobe, CCH Axcess, CCH Engagement, CCH Scan, CCH Tax Software, Practice Management, BNA Fixed Assets, RIA Checkpoint, Windows 7/10, Server 08/12/16, Quickbooks, Relius, Daitair, PensionPro, Pension Reporter, Office 365 Administration. Zoom/Zoom Phone. WVD, SQL Server/SQL Express 2016/2017 configuration-update

Williams Benator & Libby Dunwoody, GA 2015 – 2018

IT Administrator

Responsible for all technology systems support to ensure the availability, reliability, operations, administration of information technology servers, data storage, software applications, and all other IT related peripherals. Helpdesk support services as well as hardware, software and network trouble shooting in a timely and effective manner.

Maintain and administer computer Networks, phone systems, website maintenance tasks, application software, and all configurations, Perform Data Backups and Disaster Recovery Operations.

Repair and Recover from hardware or software failures. Create documentation for technology functions. Provide end-user training.

Key Highlights:

•Windows 7/8/10, Windows Server 08/12/16, Hyper-V Manager, SharePoint, SQL Server/SQL Express 2012/2014 configuration, AD, Office 365 Administration, Multi Factor Authentication, Outlook 2013/2016, Windstream, Cogent, Comcast, Smartboard, Mitel Phone Manager, Shadow Protect Backup System, Synology Backup System, Cisco ASA, Dell SonicWall NSA 3600, Verizon MiFi, Switches, Wireless Access Point, Active Directory, DHCP/DNS, Remote Desktop Administration, Multi Factor Authentication

Fredrick J Hanna Law Office Marietta, GA 2012 – 2015

Technical Systems Analyst

Provide extensive technical support for Attorneys and Account Managers. Nationwide Call Center Support for National and International Banks and Financial institutions. Maintain and Update Desktop Computers and Server. Windows XP/7, Windows 2003/2008 Server. Collection Manager Barracuda WebFilter, VIOP Phone setup. Trouble shoot Network Connectivity. Cisco VPN, Network printers. Office 2003/2007/2010. Exchange 2007/2010. Install Support and maintain Camera / DVDR and Voice Recordings. DameWare Remote Support. Import certificates for encrypted connections and identification. EntraPass CardKey Access Software control, Barracuda WebFilter, Nagios Network Monitoring

Key Highlights:

•Windows Live Meeting, BES and ActiveSync Support (IPhone/Droid). Remove virus, Update Symantec, Nortons, AntiVirus. Wi-Fi configuration/troubleshooting, Access Point, HP/Sharp/Brother/Epson Fax, Scanner, Printer, MFP configuration/support

•Monitor Network performance. Payment terminal, Point of Sale and BackOffice. Adobe, Scan to Network Folder, Share Point, Great Plains. Laptop / Desktop Symantec image and configuration. Create user credentials. Access Permission / Access Group. Support maintain Collection Master software applications. IP Phone configuration and support. FTP.

The North Highland Company, Atlanta, GA 2007 - 2012

Service Desk Administrator

Spearheaded consulting and support services for over 2000 consultants in US, Europe & China. Monitor help desk database (HEAT). Assign RSA SecurID Token. Install/Configure Disk Encryption. Operating System Image Laptop/Desktop with Symantec Ghost. Join PCs to Domain. Add User to Active Directory. Enable/Disable User Accounts. Reset Password in AD. Build Exchange mailbox. Configure Email for Outlook. Setup/Install Printer. Map Network Drive. Assign User Permission to Shared Folder. Activate/Setup/Trouble shoots Mobile devices. Network connectivity trouble shooting Ping/ipconfig/tracert. Iron Mountain Backup/Retrieve Data. Remove Virus from PC. VPN Setup/Support. Configure Outlook Anywhere. Support Office Suite. Unified Messaging/Office Communicator/Live Meeting Setup and Configuration. Service Desk/Remote Support.

Instrumental in instructing and training new consultants. Communicate effectively with contractors and business clients.

Key Highlights:

•Well equipped with experience in Service Desk support, Windows desktop (XP / Vista / 7), Microsoft System Center Configuration Manager 2007, Exchange 2003/2007 Server Administration and Support, Windows Server 2003/2008 Active Directory, Blackberry Server Administration, VOIP Phone System Support, RSA Secure ID Token Administration and Support, Cisco AnyConnect VPN Configuration and Support, Microsoft Office 2003/2007/2010 Support and Outlook Web Access/Unified Messaging/OutlookAnywhere Support. Microsoft Office Communicator/LiveMeeting, MS Project/Visio Install/Support. Trouble Shoot/Support Great Plains, Crystal Reports, ADP, CRM, ERP,issues

EDUCATION AND CREDENTIALS

A.S. - Computer Science - Dekalb College, Clarkston, GA

MCSE Courses – Mercer University, Decatur, GA

Computer Networking – GA State, Atlanta, GA

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