Shannel Cannon

Erie, PA *****

ad44kq@r.postjobfree.com

+1-814-***-****

Availability Monday-Friday 8am-6pm

Available to work 1 weekend a month (preferred)

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

DialAmerica - Erie, PA

September 2022 to Present

Prepare enrollment applications for all health plans including Medicare and Medicaid. Complete data entry and processing of enrollment applications, with validation of provider submitted information to ensure the application is complete, accurate, and meeting ABC Company standards.

• Strong understanding of Microsoft Excel or similar database software.

• Knowledge of word processors, like Microsoft Word.

• Excellent typing and transcription skills, including typing at fast speeds.

• Ability to research and collect data.

Driver

Uber Driver - Erie, PA

August 2022 to Present

• Maintained vehicle clean and in excellent condition,

• provided all-time excellent customer service, and resolved any customer problematic issues.

• Loaded and unloaded vehicles,

• identified and took the shortest and fastest route

• demonstrated the ability to remain calm in stressful situations. Customer Service Representative/ Remote

RBS/GIANT/MARTIN'S - Harrisburg, PA

December 2020 to January 2021

• Resolve customer complaints via phone, email, mail, or social media.

• Use telephones to reach out to customers and verify account information.

• Greet customers warmly and ascertain problem or reason for calling.

• Cancel or upgrade accounts.

• Assist with placement of orders, refunds, or exchanges.

• Advise on company information.

• Take payment information and other pertinent information such as addresses and phone numbers.

• Place or cancel orders.

• Answer questions about warranties or terms of sale.

• Act as the company gatekeeper.

• Suggest solutions when a product malfunctions.

• Handle product recalls.

• Attempt to persuade customer to reconsider cancellation.

• Inform customer of deals and promotions.

• Sell products and services.

• Utilize computer technology to handle high call volumes.

• Work with customer service manager to ensure proper customer service is being delivered.

• Close out or open call records.

• Compile reports on overall customer satisfaction. Taxi Driver

Keystone Cap Company - Harrisburg, PA

September 2016 to January 2021

transport passengers from a pick-up point to a desired destination. collect fares, keep logs of mileage and time and report to a central dispatcher via radio. Customer Service Representative

Clark Resources - Harrisburg, PA

October 2019 to December 2020

• Assisting callers with insurance concerns

• Follow HIPPA

• Verify customers name and personal information as well as insurance information

• Electronic documentation

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Schedule or assist with changing appointments

• Performed data entry for customer information

• Handled billing issues and order inquiries

• Answered phone and assisted customers with changes to pcp, add or remove family member to insurance, check authorizations, assist with finding pcp in the area. Home Health Aide (HHA)

Patriot Home Care - Harrisburg, PA

April 2019 to October 2019

• Provided care for up to 1 patients per shift

• Monitored patients

• Assisted patients with personal services

• Perform various house chores

• Medication reminders

• Food and meal preparation

Home Health Aid

Caring Matters Home Care - Harrisburg, PA

October 2015 to January 2016

Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. Assists patients by providing personal services, such as, bathing, dressing, and grooming. Home Health Aide

Emerald Senior Services - Middletown, PA

August 2012 to November 2012

Responsibilities

Assist client with daily needs such as: hygiene, exercising, cooking, cleaning, medication {assist only not dispense}.

Accomplishments

Ability to give client a sense of usefulness and motivation Skills Used

Understanding, problem solving, communication

Data Entry/ Entry Level Clerical

Title N Go via Shs Staffing - Harrisburg, PA

May 2010 to August 2010

Operate office machinery such as photocopier, scanners, and fax, compile, copy, sort, date and file away. Quality control to ensure the signatures and seals are properly visible and correction of errors under my control.

Education

Some college

High school or equivalent

William Penn - Harrisburg, PA

Skills

• Microsoft Word And Excel, (10+ years)

• 10-Key (10+ years)

• Microsoft Office (10+ years)

• Communication (10+ years)

• Inventory (10+ years)

• Housekeeping (7 years)

• Cleaning (10+ years)

• Cash Register (10+ years)

• Communications (10+ years)

• CSR (10+ years)

• Customer Care (10+ years)

• Customer Service (10+ years)

• Call Center (10+ years)

• Customer Support (10+ years)

• Meal Preparation (10+ years)

• Security (2 years)

• Home Care

• Clerical Experience (10+ years)

• Laundry

• Meal Preparation

• Load & Unload

• Home Care (10+ years)

• Cold Calling (2 years)

• Data Entry

• Driving

• Cash Handling

• Microsoft Powerpoint

• Caregiving

• Typing

• Kitchen Experience

• Front Desk

• Phone Etiquette

• Senior Care

• Delivery Driver Experience

• Computer literacy

• Patient monitoring

• Filing

• Microsoft Outlook

• Office experience

• Medicare

• Windows

• Documentation review

• Medical Terminology

• Word Processing

• Hospital Experience

• Medical Records

• Quality Assurance

• HIPAA

• Communication skills

• Computer Skills

• Medical Office Experience

• Administrative Experience

• Insurance Verification

• Property management

• Retail sales

• Van driver

• Transcription

• Data Collection

Certifications and Licenses

Drivers License

May 2019 to November 2022

Class C

Assessments

Front Desk Agent (Hotel) — Expert

March 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert

Customer Focus & Orientation — Proficient

March 2020

Responding to customer situations with sensitivity Full results: Proficient

Call Center Customer Service — Highly Proficient

May 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Attention to Detail — Familiar

September 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Verbal Communication — Familiar

September 2020

Speaking clearly, correctly, and concisely

Full results: Familiar

Work style: Reliability — Proficient

November 2020

Tendency to be dependable and come to work

Full results: Proficient

Call center customer service — Familiar

July 2021

Demonstrating customer service skills in a call center setting Full results: Familiar

Customer service — Familiar

July 2021

Identifying and resolving common customer issues

Full results: Familiar

Work motivation — Familiar

November 2020

Level of motivation and discipline applied toward work Full results: Familiar

Customer focus & orientation — Familiar

July 2021

Responding to customer situations with sensitivity Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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