KD

Kristen Dorsett

Professional Summary

A motivated administrative professional seeking a position in a challenging environment. Over 10 years Experience successfully providing administrative and secretarial support to the operational department. Proficient in a range of computer applications. Well -developed communication and customer service skills and interpersonal skills. A proactive problem-solver, who takes the initiative and gets the job done. Proven ability to interact effectively with clients and staff at all levels. Proven ability to efficiently manage multiple assignments to meet deadlines. Experience in many areas

Work History

Karnak Corporation - Office Assistant

Fort Lauderdale, FL

06/2023 - Current

Gemzz LLC - Receptionist / Personal Assistant

Fort Lauderdale, FL

01/2022 - 03/2023

Consist of sales,marketing, inventory, cashing, warehouse helper

● Completed clerical tasks such as filing, copying, and distributing mail. Interacted with customers by phone, email, or in-person to provide information.

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Delivered clerical support by handling range of routine and special requirements.

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Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

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Ordered office supplies and kept office stocked with needed resources to operate smoothly.

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Organized events and meetings to maximize capacity and keep event venues running smoothly.

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Collaborated with various departments to complete assigned tasks / worked with shipping & recieving Department. Input daily logs. scheduled shipping / Deliveries. Process paper work.

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● Computed and recorded totals and transactions using software. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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● Provided primary customer support to internal and external customers. Offered advice and assistance to customers, paying attention to special needs or wants.

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Answered product and service questions, suggesting other offerings to attract potential customers.

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Reached out to customers after completed sales to suggest additional service or product purchases.

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ad44jq@r.postjobfree.com

754-***-****

Fort Lauderdale, FL 33431

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Skills

● Team Player

● Marketing

● Computer Savvy

● Microsoft Office Word

● Scheduling

● Microsoft Excel

● Sensitive Information Handling

● Analytical and Critical Thinking

● Safety Understanding

● Written Communication

● Safety awareness

● Range of motion exercises

● Vital signs

● Resume Writing

● Interpersonal

● Understanding of common disorders

● Documenting calls & Reporting

● Multi-Line Telephone Systems

● Decision-Making Abilities

● Networking skills

● Editing and review

● Customer Service

Education

04/2022

Hollywood Career Institute

Hollywood FL

Certification: C.N.A

01/2022

Jackson Hewitt

Sunrise, FL

Certified Tax Preparer

02/2021

Gold Coast Schools

Boca Raton, FL

Certification: Real Estate

E .Levine & S.Okun - Entry Level Live in Caregiver Delray Beach, FL

10/2021 - 04/2022

The Airport Authority - Administrative Assistant

Nassau Bahamas

03/2017 - 10/2020

Mr. Dean - Michael Dean & Co Lawfirm

Nassau, N.P.

06/2017 - 06/2017

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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Answered phone promptly and directed incoming calls to correct offices.

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● Corresponded with clients through email, telephone, or postal mail. Confirmed appointments, communicated with clients, and updated client records.

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Maintained confidentiality of information regarding clients and company.

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● Responded to inquiries from callers seeking information.

● Scheduled office meetings and client appointments for staff teams. Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

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● Answered call lights and supported patient comfort and safety. Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

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Cared for residents in assisted living facility and delivered high-quality support to meet needs.

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Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

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Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

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Restocked supplies and placed purchase orders to maintain adequate stock levels.

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Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

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Sorted and distributed office mail and recorded incoming shipments for corporate records.

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● Scheduled office meetings and client appointments for staff teams. Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

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Designed employee work schedules to address complete operational needs.

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Executed record filing system to improve document organization and management.

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Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.

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Provided clerical support to company employees by copying, faxing and filing documents.

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● Reviewed and balanced daily bank deposits and deposit report.

● Answered multi-line phone system and enthusiastically greeted callers.

● Scheduled appointments and conducted follow-up calls to clients. Communicated pertinent information to clients via phone, email, and mail.

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05/2003

Mark A Turnquest Investment &

Consultant

Robinson Road

Microsoft Excel / Microsoft Word: Quick

Books Accounting

Certifications

● CNA - Certified Nurse Assistant

● Quick Books Accounting

● Microsoft Excel

● Microsoft Word

Real Estate Certification /in process to

attain license

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● Certified Credit Repair

● Certified Tax Preparer

● notary agent

● Property management

Cyber Tech Career College - Student Advisor

Nassau, Bahamas

03/2015 - 03/2017

Contacted clients to schedule appointments and discuss progress of cases.

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Researched and analyzed legal issues and cases to provide accurate advice to clients.

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Advised students individually and in groups on academic programs for individual interests.

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Pointed students to relevant information about academic and personal support services available on campus.

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Collaborated with parents, school faculty and social workers to address problems and grow student success.

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● Advised students on educational, career and social opportunities.

● managed over 30 customer calls per day

Interest & Activities

● Volunteering & Community Involvement

volunteered : Ministry Of Health- Assisted with educating the youth about safety awareness and disease prevention.

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Organized " We Care Emergency relief" food drive to assist families impacted by the demise of Hurricane Dorian and COVID-19 recession.

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● Computer software

● Networking

● Reading

● Writing

● Sports

● notary

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