AKOU A. KOLAGBE
***** ****** ** ****-******* Tel: 450-***-****
Email: ad44j5@r.postjobfree.com
Highly focused and dependable bank teller and customer service representative with an excellent cash, complaints and conflicts management record. Adept at handling numerous customer requests and concerns with an outstanding professionalism and courtesy. Able to work independently as well as part of a team with little or no supervision. Currently looking for a position in a banking or finance institution to utilize my skills to manage multiple interactions with accuracy and excellence.
EXPERIENCE
AUGUST 2018 – TO JULY 2023
DIGITAL CUSTOMER SERVICE REPRESENTATIVE/ TRANSACTION MONITORING OFFICER, Ecobank-ghana
Handling customer queries and complaints with high professionalism and courtesy
Referring customer enquiries to appropriate departments
Promoting Ecobank’s new products and services to new and existing customers
Notifying and assisting managers in identifying and investigating suspicious operations
Assisting Management in the elaboration and presentation of quarterly financial reports
Identifying and highlighting financial risks to Management
JUNE 2014 – AUGUST 2018
MANAGER, zera LTd-togo
Responsible for sales and accounts receivables
Stock monitoring and reporting
Recruitment and Training of new staff to company health and safety standards
Training of new staff to company Standard Operating Procedures
MARCH 2014 – MAY 2014
SECRETARY, honorary consul of turkey
Providing customer services to incoming and outgoing calls and emails
Referring customers queries to appropriate departments
Assisting customers with their various applications within the consulate
Co-ordinate travel arrangements for the consulate staff
NOVEMBER 2013 – FEBRUARY 2014
INTERN, ecobank-togo
Providing call operator services to 4 telephone lines and answering customer complaints and queries
Providing customer services in a front desk within the bank
Receiving, sorting, distributing and posting mails
Requesting and verifying civil status document for new customers and loans applicants
Handling of Western Union queries and transactions
EDUCATION
JUNE 2021
BACHELOR OF ARTS IN ENGLISH LITTERATURE, university of lome-togo
JUNE 2013
HIGHER EDUCATION CERTIFICATE IN BANKING, cfbt-togo (banking training centre of togo)
MAY 2011
BILINGUAL SECRETARY AND CUSTOMER SERVICE DIPLOMA, infitrans-togo
JUNE 2010
A-LEVELS (CORE SUBJECTS: FRENCH, ENGLISH, GERMAN), PROTESTANT COLLEGE OF LOME-TOGO
SKILLS
Extensive knowledge in Microsoft word, excel and PowerPoint
Teamworking
Bilingual (Fluent in French & English)
Passion for excellence
Loyalty and positivity
Adaptability and tenacity
HOBBIES
Biking
Web learning
Reading Novels
REFERENCES UPON REQUEST