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Customer Service Personal Care

Location:
Waterloo, ON, Canada
Posted:
April 19, 2024

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Resume:

HELENA (JUSSARA) MEDEIROS MACIEL CAMBRIDGE, ON EMAIL: ad44j4@r.postjobfree.com TEL # 226-***-****

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.

SKILLS & ABILITIES

• Ability to prioritize, meet deadlines, problem solve, work independently and as part of a team.

• Strong organization skills and able to complete all jobs quickly within work schedule.

• Friendly individual who gets along well with co-workers, management and customers.

• Able to relate well with people; Excellent customer service skills

• Reliable and trustworthy employee; flexible and respects confidentiality.

• English language skills, fluent in Portuguese, and speak some Spanish.

EXPERIENCE

July 2018 – Current Paramed Home Health Care Kitchener

Psw

Following the care plan, observing and reporting any substantial findings and/or changes in patient/resident/client’s behavior to the appropriate registered member of the healthcare team.

Assisting with ambulation, positioning and transferring using mechanical lifts such as a Hoyer lift.

Assisting or providing total personal care such as toileting, bathing and perineal care.

Assisting with eating, dressing and grooming.

Reporting behavioral and clinical changes to a Registered Nurse, Registered Practical Nurse, Resource Nurse or Manager.

Self actualization by helping patient/resident/client to reach maximum potential.

Jan 2016- July 2018 Toyota Manufacturing Elmira

Machine Operator- inspect the parts.

Feb 2012 – June 2018 Gracious Personal Care Kitchener

PSW

• Provided assistance with feeding, mobility, bathing, grooming, personal hygiene, toileting and incontinence care of Dementia and Alzheimer’s clients in the community settings.

• Coordinated and assisted elderly patients in the community with daily chores, feeding, bathing, dressing, and housekeeping.

• Provided compassionate community respite care to the families of clients with advanced Dementia, Alzheimer’s and Parkinson ’s disease.

• Organized social and recreational activities for clients including medication management.

• Perform direct patient care, assistance with toileting/personal hygiene, nutrition, Activities of Daily Living, assisting with patient turns, mobilization and transport by being sensitive and empathetic to the needs of the residents.

May 2008- 2012 Service Master Kitchener

Housekeeping

• Performs cleaning duties at the City Hall in Cambridge.

• Vacuuming, dusting, taking garbage and other cleaning duties.

• Maintain a clean, sanitized, safe work environment.

• Works in a team based environment and achieves common goals.

2007-2008 Cleaner/Janitorial Housekeeping of Canada Kitchener

Housekeeping

• Performed cleaning at the Waterloo Regional Police Services Second Division in Cambridge.

• Collected confidential papers and removed to secure area to be shredded.

• Completed cleaning and sanitation of offices, kitchen, washrooms, holding cells – vacuuming, mopping, dusting, removing garbage, etc.

• Stocked cleaning supplies and bathroom products such as paper towels, toilet paper and soap.

• Communicated with on-site staff and police officers.

2005-2006 Housekeeper Travel Lodge Cambridge

Housekeeping

• Performed vacuuming and dusting of bedrooms and office areas.

• Sanitized and cleaned all en-suite bathrooms including floors, mirrors, bathtub, toilet, and sink.

• Cleaned exercise centre; mopped floors, cleaned and dusted machines, washed windows and mirrors.

• Removed indoor and outdoor garbage.

• Replaced linens and supplies ensuring a high standard of cleanliness for visiting guests.

• Washed, dried and folded laundry including linens and towel.

• Needed to work quickly in order to meet time schedule.

EDUCATION

First Aid and CPR July 2018

WHMIS Training – Housekeeping of Canada, Kitchener ON

Hygiene and Sanitation Training – Housekeeping of Canada & Travelodge, Cambridge ON

High School Graduate – Brazil

Professional Secretary, Basic Office Procedures, Data Entry and Computer Skills – Brazil

REFERENCES

Available upon request



Contact this candidate