Teaira Montgomery

Houston, TX *****

ad44iw@r.postjobfree.com

+1-832-***-****

To utilize my skills to my potential employers' need's while learning and growing myself within a company where I can excel.

Authorized to work in the US for any employer

Work Experience

Technical Support Representative

Asurion - Houston, TX

July 2023 to Present

Assisting customers with technical concerns with wireless devices, assist with filing claims and troubleshooting / Sales

PCA Personal Care Assistant

On Call Care services - Raytown, MO

January 2016 to May 2023

Assisting elderly, recovering, or disabled clients to perform routine activities. Providing mobility support, assisting with hygiene, and household chores.

Customer Service Representative/Retention

Full Potential Solutions - Kansas City, MO

August 2021 to November 2022

Inbound calls from T-Mobile customers looking to terminate services. Duties include to retain customers using exceptional customer service, special offers, and troubleshooting techniques. Duties also include account Maintenance, complaint handling, and data entry. Customer Service Representative

Advanced Call Center Technologies, LLC - Kansas

February 2021 to August 2021

Inbound call on behalf of Bank of America assisting customers with questions and concerns duties include data entry, account maintenance, complaint handling Customer Service Representative

AppleOne - Kansas

June 2020 to January 2021

Inbound and Outbound calls assisting with any concerns or questions involving unemployment benefits include Data Entry, and Account Maintenance.

Janitorial / Sanitation Worker

General Motors - Kansas City, KS

October 2016 to December 2019

Responsible for maintaining a clean environment duties include restroom cleaning, mopping, sweeping, surface cleaning and polishing also use of scrubber machine, discard of metal, and various deep cleaning routines.

Customer Service Representative

Centralized Showing Services - Overland Park, KS

October 2009 to April 2012

• Inbound/Outbound calls for real estate agencies such as FC Tucker, Remax, Prudential etc.

• Answering consumer concerns about housing information

• Using data entry for appointment setting and important information for customer care, and complaint handling.

Customer Service Representative

Accent Marketing - Kansas City, MO

February 2008 to September 2009

• Inbound/ Outbound calls for Sprint

• Make sales and do payment taking

• Direct customers through troubleshooting procedures Customer Service Representative

Convergy's - Lenexa, KS

June 2006 to March 2008

• Collections on debt owed to company

• Payment taking

• Outbound calls and data entry

Education

High School Diploma

DeLaSalle Education Center

May 2005

Skills

• SKILLS: Microsoft Office, WPM 40, Collections, Sales, Data Entry, Account Maintenance, Troubleshooting,

• Cold calling

• Outbound sales

• Customer support

• Inside sales

• Telemarketing

• B2B

• Customer service

• Medical terminology

• Technical support

• Account management

• Sales

• English

• Home health

• Computer skills

Contact this candidate